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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JAMES POWERS
JP

JAMES POWERS

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

Reviews of JAMES POWERS

Verified Customer
Tampa, FL
2016 Hyundai Tucson
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/09/2017
verified customerVerified Customer
Category: Service
Thank you for addressing the issue
Thank you Mr. Nicolas for addressing the issue. We look forward to giving Hyundai of Wesley Chapel another opportunity to provide us with timely service.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/08/2017
Service Type: Maintenance
Category: Service
Overbooking appointments
Overbooking appointments. My time is valuable that is why I book an appointment. I feel the dealership does not value my time. Please do not send me another free oil change we will no be using the dealership for routine service anymore
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 08/09/2017 05:39 AM

Thank you for your response and we appreciate your business. I apologize again about the long wait times you experienced. I appreciate the feedback and I will adjust the times accordingly to serve you in a timely fashion. We have added staff to our help with the wait times and hope to see you again. I have notated your account with a $50 store credit towards any future service for the inconvenience we caused you again.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
SB
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Susan B.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The staff is always very polite and never keeps a cusotmer waiting.
Excellent and thorough service on a recall item.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 08/08/2017 07:13 AM

Thank you for your response and we appreciate your business Susan :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
It is always difficult to get someone to return your call.
This dealership does not have a good respect for the servicing of your vehicle once you purchase your car. It is difficult to get an appointment through the call center that makes the appointments. When you leave a message to have someone return your call you do not get a response. Once this car is paid for I will not buy another Hyundai.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 08/08/2017 07:18 AM

Thank you for your response and we appreciate your business. I apologize about the issues you've experienced with out phone system and I appreciate the feedback so we may improve our system for the future. You can always reach me directly at the number below if you ever have an issue getting a hold of the service team. For the inconvenience I have notated your account with a complimentary oil change for a future visit. We hope to see you again.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
FR
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Frank R.
Lutz, FL
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
All good
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 08/04/2017 09:21 AM

Thank you for your response and we appreciate your business Frank :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
DL
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Deborah L.
Zephyrhills, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
You are close to where I live, and it is a reliable place to bring my car for service. I enjoyed my experience.
I called at the last minute on a Saturday needing my oil changed. Ruth fit me right in within 30 minutes of my call. Now that's service!
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 08/04/2017 09:23 AM

Thank you for your response and we appreciate your business Deborah :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Pensacola, FL
2014 Hyundai Elantra Gt
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service rendered in an untimely manner.
I will not bring my car again for service
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 08/04/2017 10:06 AM

Thank you for your response and we appreciate your business. I apologize about the experience you had and the lack of communication and hope the battery has remedied your issue for the jump start concern. If there is anything I can do for you please feel free to reach out to me.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
CC
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Christopher C.
Wesley Chapel, FL
2014 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No communication
Dropped my car off for an oil change, 5 minutes before appointment time. When I asked how long it would be I was told " not long" Sat and waited and waited and waited, not once did anyone come and say how long it would be or sorry for the delay, nothing.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 08/04/2017 09:20 AM

Thank you for your response and we appreciate your business Christopher. I apologize about the long wait time you experienced and are trying to add staff to accommodate the growth. James should have communicated with you better and I will council him on that. For the inconvenience I have notated your account with a complimentary oil change for future use.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
RP
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Randell P.
Zephyrhills, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Low pressure tires
Those tires and pressure sensor where check in about a half an hour. Some other checks we're also done and will be taking care of when I take it back for maintenance. Service Personnel more timely and courteous.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 08/04/2017 07:55 AM

Thank you for your response and we appreciate your business Randell :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
MF
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MARTHA F.
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent, fast and professional service!
As always, the service staff is friendly, and treat me like a personal friend, but also professionally. They are courteous, and take time to explain things. While waiting for service to.be performed, they ensure that I'm comfortable, and have coffee or popcorn available. And the service is done quickly, to minimize my wait time.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 08/04/2017 07:53 AM

Thank you for your response and we appreciate your business Martha :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
JP
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Johnnie P.
Spring Hill, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Johnnie
Had oil changed - service was quick. Service tech was great.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 08/01/2017 12:51 PM

Thank you for your response and we appreciate your business Johnnie :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
x
x
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 07/31/2017 04:34 PM

Thank you for your response and we appreciate your business :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
PL
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PATRICIA L.
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
everything was good
very good
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 07/31/2017 04:33 PM

Thank you for your response and we appreciate your business Patricia :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
RG
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Random G.
Lutz, FL
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reliability!
I know i can always count on Wesley Chapel Hyundai to be thorough, prompt, and courteous.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 07/30/2017 09:05 AM

Thank you for your response and we appreciate your business :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
RC
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Rosario C.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always a great experience
Perfect customer service and great technical service
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 07/28/2017 07:40 AM

Thank you for your response and we appreciate your business Rosario :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
TP
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Tyler P.
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place to get your car serviced
Very quick service center.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 07/27/2017 10:17 AM

Thank you for your response and we appreciate your business Tyler :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
MD
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Maria D.
Zephyrhills, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall and oil change
The staff are friendly and not pushy about other services
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 07/24/2017 01:10 PM

Thank you for your response and we appreciate your business Maria :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
RL
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Robert L.
Zephyrhills, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Robert L.
The Employees are always courteous and knowledgeable.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 07/22/2017 10:04 AM

Thank you for your response and we appreciate your business Robert :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
AG
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Alan G.
San Antonio, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful staff and quick service.
Been here several times now and it is always a pleasant experience with helpful staff and excellent service.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 07/20/2017 05:04 AM

Thank you for your response and we appreciate your business Alan :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
LK
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Leonard K.
Danby, VT
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Very comfortable waiting are
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 07/19/2017 10:42 AM

Thank you for your response and we appreciate your business Leonard :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Servicd
Quality
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 07/18/2017 01:33 PM

Thank you for your response and we appreciate your business :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
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