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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JAMES POWERS
JP

JAMES POWERS

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

Reviews of JAMES POWERS

PC
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Patsy C.
Wesley Chapel, FL
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2017
verified customerVerified Customer
Category: Service
Review
Customer care will provide me complementary oil change & car wash. Thank you.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/02/2017
Service Type: Maintenance
Category: Service
The dealership is close to my home.
I guess you don't get car wash unless you asked. It's been an issue, since I started going to this dealership.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 06/05/2017 07:44 AM

Thank you for your response and we appreciate your business Patsy :) Car washes are on request due to some customers not liking our automated brush wash. I totally apologize about missing the discount for the coupon. For the inconvenience I have notated your account with a complimentary oil change and wash and vacuum. Please re score us a 5 Star if you are satisfied!



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
JB
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Judith B.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
always on time with appointment and no long waits.
yes I would
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 06/02/2017 11:37 AM

Thank you for your response and we appreciate your business Judith :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
DC
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David C.
Lutz, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
As always good service from the service department
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 06/02/2017 10:09 AM

Thank you for your response and we appreciate your business David :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
JZ
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JOSEPH Z.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
timley and friendly service
very happy with dealership, and service dept.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 05/27/2017 09:51 AM

Thank you for your response and we appreciate your business Joseph :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
JR
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Joseph R.
San Antonio, FL
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
poor staff
Low because of your service people they need to learner manners and not be short if you have a questions which happened by everyone I had contact with
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 05/26/2017 02:45 PM

Thank you for your response and we appreciate your business Joseph



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
DD
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DAISY D.
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and staff
Very satisfied
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 05/24/2017 05:34 AM

Thank you for your response and we appreciate your business Daisy :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
SB
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SUZANNE B.
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Process
Whole process very smooth.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 05/22/2017 08:51 AM

Thank you for your response and we appreciate your business Suzanne :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
CS
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Chris S.
Tampa, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Refund expected
I recently made an appointment for an oil change. The confirmation came back Complimentary oil change. Your service writer not only didn't give me the free oil change he insisted I pay $35 before I could get my car back. I have purchased many cars from Scott and am very disappointed I was treated in this manner. I was going to email Scott directly but I decided to send this to you first.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 05/22/2017 08:49 AM

Thank you for your response and we appreciate your business Chris :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Spring Hill, FL
2014 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
too long for a simple recall service
because it was a recall we had to bring the car to the dealer. I no longer go for oil changes because it takes too long
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 05/19/2017 11:38 AM

Thank you for your response and we appreciate your business 



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
TB
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Theophilos B.
Webster, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice Place, good people
Great Service. Gerry & John in service were very helpful. Had to return the car because new part installed was no good, which was no fault of dealer, but they quickly fixed the issue with extra care.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 05/17/2017 01:31 PM

Thank you for your response and we appreciate your business Theophilos :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
PG
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PHIL G.
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service though it is bit of a drive for me!
yes
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 05/17/2017 11:11 AM

Thank you for your response and we appreciate your business Phil :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
DG
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Daniel G.
Land O Lakes, FL
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Not trustworthy
The tech tried to sell me on something not necessary but did not provide me with documentation of the failed test. This is the second time this Hyundai shop misled me tontry to sell me an unneeded service.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 05/15/2017 12:46 PM

Thank you for your response and we appreciate your business Daniel. I apologize if we gave you incorrect information and I will council my staff to improve for the future. I appreciate the feedback and it will only make is better.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
JP
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John P.
New Port Richey, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great as always
Great service
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 05/15/2017 05:24 AM

Thank you for your response and we appreciate your business John :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
TB
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Theophilos B.
Webster, FL
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2017
verified customerVerified Customer
Category: Service
A Good ajob
Gerry was great and patient and stuck with my A/C problem to finally do it right.
Recommended
Employees worked with
JP
JAMES POWERS
TB
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Theophilos B.
Webster, FL
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2017
verified customerVerified Customer
Category: Service
A Good ajob
Gerry was great and patient and stuck with my A/C problem to finally do it right.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/12/2017
Service Type: Repair
Category: Service
Not Reliable
My car has been returned to me two times without the problem being fixed.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 05/12/2017 12:30 PM

Thank you for your response and we appreciate your business Theophilos :) I apologize about the initial faulty compressor in the vehicle and i understand your frustration. On the test drive foloowing the initial fix the air was working properly but we hope this time around your vehicle is fixed and ready to go after this repair attempt.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
ET
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Eston T.
Zephyrhills, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
expecting one thing and another happens
took my 2017 in for 1st oil change and tire rotation and expected to pay something though i have free oil changes the 1st yr and was pleasantly surprised no charge for the work done , even washed the veh which was nice . I was told it would take 45-60 min and it was completed within that time
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 05/10/2017 01:16 PM

Thank you for your response and we appreciate your business Eston :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
PH
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Petrina H.
Wesley Chapel, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
courteous knowledgeable staff, quick reliable service service
James Powers was a great service manager, his team took great care of me!
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 05/10/2017 10:22 AM

Thank you for your response and we appreciate your business Petrina :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
RC
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Robert C.
Land O Lakes, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
First class service
Great place to have your car serviced. They have always treated me good and are very professional.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 05/05/2017 05:10 AM

Thank you for your response and we appreciate your business Robert :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
CC
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Carmen C.
Lutz, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
CARE CUSTOMER SERVICE
i LIKE TO PROMPT SERVICE YOU RECEIVE , WHEN YOU TAKE YOU CAR IN FOR SERVICE.. THE REPRESENTATIVES THAT HANDLE MY CONCERNS WHEN EVER I GO IN ARE VERY FRIENDLY AND COURTEOUS..
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 05/03/2017 05:09 AM

Thank you for your response and we appreciate your business Carmen :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
LS
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Lori S.
Tampa, FL
2016 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Level of Service is far below what I have experienced with Cadillac and Lexus
I've been in 2 times and was extremely disappointed both times. Two hours for a scheduled oil change is far too long and the car wash left my car looking worse than when I dropped it off.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 05/02/2017 01:10 PM

Thank you for your response and we appreciate your business Lori :) I sincerely apologize about the sub par service you've received during your service visits. We continue to improve our process and your feed back is greatly appreciated. Our oil sticker machines default to 3750 intervals and I am sorry the mileage interval was incorrect on your sticker and did not reflect for the synthetic oil we placed in your vehicle. I have notated your account with two complimentary synthetic oil changes for the inconvenience. We hope to see you again.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
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