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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JAMES POWERS
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JAMES POWERS

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

Reviews of JAMES POWERS

Verified Customer
2016 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Survey doesn't allow me to not answer questions so I just said no when that wasn't necessarily how I wanted to answer
Survey needs flexibility
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 03/16/2017 05:18 AM

Thank you for your response and we appreciate your business :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Worst customer service!
No customer service. No one went out of their way to find one answer for you... regardless of how busy it is you make it a point to be able to provide customers service at its finest. Even when I expressed my frustration they said oh sorry ... sorry... sorry fixes nothing. Retrain people! Lack of customer service, no follow up with the customer. Remember Hyundai your making money from us as customers. We the customers are the reason you are in business... don't forget that. Treat people as you would like to be treated.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 03/13/2017 05:26 AM

Thank you for your response and I apologize about the issues you experienced.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Zephyrhills, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
courtious, knowledgeable staff
the staff is very responsive throughout the service process, from scheduling to reception to completion
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 03/10/2017 05:59 AM

Thank you for your response and we appreciate your business :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
KB
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KENNETH B.
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Refreshing change to car buying.
Thanks for striving to make car buying what it should have been all along.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 03/09/2017 05:32 AM

Thank you for your response and we appreciate your business Kenneth :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
BC
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Brenda C.
Wesley Chapel, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast, friendly and committed to their product.
Great dealership. Never had a problem in over the 10 years that I have been a customer.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 03/09/2017 05:32 AM

Thank you for your response and we appreciate your business Brenda :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
SM
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Susan M.
Lutz, FL
2013 Hyundai Accent
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
good deals on cars
See comments
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 03/08/2017 10:46 AM

Thank you for your response and we appreciate your business Susan :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2001 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, professional service
10 out of 10
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 03/03/2017 06:13 AM

Thank you for your response and we appreciate your business :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
DT
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Douglas T.
Tampa, FL
2013 Hyundai Azera
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not Great.
I am very disappointed in Wesley Chapel Hyundai and the service offered. There is a deffinate disconnect between front and back of the house. The detailed information I gave when setting up the appointment was never given to the service department and as a result several things I wanted done were not. Also I asked for and was charged for new windshield wipers and still have the old ones on my car. This organization in my opinion has become unorganized and lacking in there duties. It will be hard for me to return for further service. I don't expect anyone to personally contact me or anyone to read this. If you do convince me to spend more of my hard earned money at your business.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 03/02/2017 06:56 AM

Thank you for your response and we appreciate your business Douglas. I apologize about the recent issues you experienced during your last visit. I will work with the team to better communicate within the department so we can address your needs as stated. I am sorry about your wipers. It looks like you were charged installation but not the actual parts. I will give you store credit for the install and mail the wipers to your address on file.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
DY
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David Y.
Land O Lakes, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
GREAT JOB
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 02/27/2017 05:36 AM

Thank you for your response and we appreciate your business David :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
RG
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Random G.
Lutz, FL
2009 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reliable and honest
Read my comments.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 02/24/2017 08:03 AM

Thank you for your response and we appreciate your business :) I apologize about the grease left on your vehicle I will address it with my technician so it doesnt happen again.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
JB
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Judith B.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I always come here for servce
Excellent service. Treated very nice.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 02/23/2017 05:13 AM

Thank you for your response and we appreciate your business Judith :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
BN
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Barb N.
Lutz, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wesley Chapel Hyundai / Great Experience
Seems very organized with appts. Courteous and friendly , acknowledged me when I was waiting in line.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 02/22/2017 10:41 AM

Thank you for your response and we appreciate your business Barb :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
x
x
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 02/22/2017 05:08 AM

Thank you for your response and we appreciate your business :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
AC
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Amanda C.
Thonotosassa, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service from James
Courteous & quick service.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 02/22/2017 05:09 AM

Thank you for your response and we appreciate your business Amanda :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Plant City, FL
2010 HYUNDAI SANTA FE
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/19/2017
verified customerVerified Customer
Category: Service
I expected a faster and better job than previous job.
I had to have my window switch panel replaced because the previous service tech messed it up when changing the window motor. A small hole was punched in my vinyl arm rest. I had told the service man at the front desk I didn't want to see any more of that. And I did......another hole in it......I had an 11:00 appointment. .........at 12:00 I'm still standing there looking at my car......not even in yet. Just to get this panel in......... (not happy )
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 02/20/2017 05:11 AM

Thank you for your response and I apologize about the service issues you have experienced.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
SK
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Suzanne K.
Lutz, FL
2014 Hyundai Equus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
poor customer service.
Do not try and call ther service dept as you will wait at least 15-20 minutes.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 02/20/2017 05:11 AM

Thank you for your response and we appreciate your business. I apologize about the issues you are experiencing trying to reach my team and also myself. I will work on seeing where the breakdown is so I can correct it for the future. Our phone system is a work in progress but for your Equus appointments please call my Premium Service Consultants directly so we can have you scheduled in without any delays. Their direct numbers are 813-995-6229 (James Powers) and 813-995-6230 (Anthony LeTourneau). They also have personal voicemails for those lines in case they are with a customer and cannot field your call at that moment. If there is anything else I can assist you with please feel free to reach out to me.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
AG
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Alan G.
San Antonio, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and Pleasant
Excellent in all respects.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 02/17/2017 01:57 PM

Thank you for your response and we appreciate your business Alan :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
PB
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Pamela B.
Plant City, FL
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience at Hyundai
very friendly staff
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 02/17/2017 01:05 PM

Thank you for your response and we appreciate your business Pamela :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
DB
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Dean B.
Spring Hill, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Attention to detail
The dealer's staff did a great job solving a minor series of problems.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 02/16/2017 02:07 PM

Thank you for your response and we appreciate your business Dean :)



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
DB
gravatar
Diane B.
Wesley Chapel, FL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Communication key!!!
No communication on when the car would be looked out let alone repaired.
Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 02/15/2017 08:39 AM

Thank you for your response and we appreciate your business Diane :) I apologize about the communication issue you had and I will certainly address that with the staff to improve for the future.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
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