JV

JEFFERSONS VALLADARES

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(42 reviews)
71

Verified Customer
Greater Landover, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Scheduled appointment time should be considered instead of saying we do service on basis of first come first serve. Other than that service experience was great and satisfactory
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/15/2021 06:15 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 


BH
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Bluette H.
Fairmount Hgt, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
I live close and as senior this is important and good dependable service.
I was treated as I was important. Mr Tolton took time to make sure that I understood all that was needed and done.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 01/14/2021 10:40 AM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Verified Customer
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service as always
Sean always makes my visits easy to deal with. He's honest and doesn't try to overwhelm me with work that's not needed
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/07/2020 11:49 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


KR
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Keith R.
Brandywine, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2020
verified customerVerified Customer
Category: Service
Mr Bishop and the staff
Mr Bishop is the excellent service advisor and the staff were good too
Recommended

KR
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Keith R.
Brandywine, MD
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2020
verified customerVerified Customer
Category: Service
Mr Bishop and the staff
Mr Bishop is the excellent service advisor and the staff were good too
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/03/2020
Service Type: Repair
Category: Service
The staff was great Mr Bishop was really good
Mr Bishop took good care of both our cars staff was great we will return thanks
Recommended
MIGUEL D. from Pohanka Hyundai responded on 12/04/2020 09:25 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are listening and will actively use your comments and feedback to better ourselves and our customer service. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!


JH
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Johnny H.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service in November 2020
No problems, everything was completed as stated and on time.
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/25/2020 04:55 AM

Thank you for your review Johnny. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


HE
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Hermina E.
Capitol Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean and safe environment
The people are very friendly and courteous
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/06/2020 05:12 AM

Thank you for your review and for choosing Pohanka for your service Hermina. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.


Verified Customer
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
My service Tech Will was great as always!
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/04/2020 04:31 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


VB
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Veronica B.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
CUSTOMER SERVICE
THE FRONT END STAFF ARE EXCELLENT WILL AND SHAWN
Recommended
MIGUEL D. from Pohanka Hyundai responded on 11/03/2020 05:34 AM

We appreciate your positive feedback about our business and employees Veronica. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.


Verified Customer
Largo, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A good product and service team
A good product and service team
Recommended
MIGUEL D. from Pohanka Hyundai responded on 10/27/2020 04:40 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 


Verified Customer
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
excellent service at competitive cost
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/18/2020 01:53 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

JM
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Jo-Ann M.
Hyattsville, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service n the employees are the best!
100%
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/10/2020 07:16 AM

 We appreciate your positive feedback about our business and employees Jo-Ann. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

Verified Customer
District Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Fast Service!
Greeted with friendly staff, very knowledgeable and timely services
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/08/2020 02:19 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

MB
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Marilyn B.
Forest Heights, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Technicians and Service team are great!
Great service!
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/08/2020 02:17 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Marilyn. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

AA
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Anthony A.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
The people
Great people skills, quick to get you in and out. Overall a great place to get your car look at
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 09/08/2020 02:12 PM

 We appreciate your kind feedback about our business and employees Anthony. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

RC
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Russll C.
Upper Marlboro, MD
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/28/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Grate Sales Deal
Grate Sales Deal Repair Service took too Long.
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/31/2020 02:24 PM

Thank you for your feedback Russll. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

LF
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Linda F.
Upper Marlboro, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Jacqueline Rivas makes it great
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/27/2020 01:10 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Linda. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

PK
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Pamela K.
Temple Hills, MD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Customer service was amazing
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/21/2020 02:03 PM

 We appreciate your AMAZING feedback about our business and employees Pamela. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.

KW
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Kelli W.
Waldorf, MD
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Service was good
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/18/2020 02:09 PM

Thank you for providing your feedback Kelli. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employees worked with

PW
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Patricia W.
Washington, DC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I love Capital Heights Pohanka Hyundai
I have always received top notch service there. The prices for service are competitive and fair. The staff is wonderful especially my Favorite service manager Sean Tolton. He has been with me for over 10 years when I had a Saturn. I trust his expertise and he is a consumate professional
Recommended
ASIA L C., Customer Service Liaison from Pohanka Hyundai responded on 08/07/2020 07:06 AM

 We appreciate your AMAZING feedback about our business and employees Patricia. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
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