James Woll

Service Advisor

Lee Johnson Hyundai of Everett

James is one of the originals, having been at the dealership since 2017. From drop off to pick up, you are in the best of hands with James. And if you feel your vehicle's repair is a mystery, James is a big Scooby Doo fan, so you know it'll be solved!

Overall Rating

4.8

(983 reviews)

84

Reviews of James Woll

AH

Aziz H.

Lynnwood, WA

2018 Hyundai Santa Fe S

01/22/2019

Service Type: Maintenance

Verified Customer

Category: Service

Thanks guys

Good and quick. That’s excellent customer service.

Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/22/2019 03:26 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

Verified Customer

Lynnwood, WA

2014 Hyundai Elantra Gt

01/21/2019

Service Type: Maintenance

Verified Customer

Category: Service

1

_

Not Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/22/2019 07:53 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the HYUNDAI OF EVERETT store, I am sorry to hear that you found our service department to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: cliff@hyundaiofeverett.com. My phone number is 206-258-9100 if you prefer a phone conversation.

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

JW

John W.

Marysville, WA

2011 Hyundai Sonata

01/19/2019

Service Type: Maintenance

Verified Customer

Category: Service

First glitch

This my first time to experience a minor glitch in my service. The front seat heaters were not plugged back in requiring a return trip. Other than that excellent in every way.

Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/21/2019 07:58 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

AS

Anjanette S.

Granite Falls, WA

2016 Hyundai Accent

ReScore Review™

01/26/2019

Verified Customer

Category: Service

Received a quick response.

I received a quick response after my review to resolve the issues that occurred. They worked with my schedule to get my car in to look at the damage and figure out the best way to go about fixing it. I took my car in today to have it looked at, they decided the best course of action, started the process of getting the damage fixed, and I was out of there in less then 20 minutes!! I’m very pleased with how quickly I received a response and how quick and easy starting the process of getting the damage fixed was. The reason I’m giving 4 stars though is because the damage still needs to actually be fixed and when that happens, if everything goes as planned and no other damage occurs, I will gladly give 5 stars!!

Recommended

Original Review

01/19/2019

Service Type: Maintenance

Category: Service

My car left with MORE damage then it showed up with.

The reason that I’m giving one start is because my car was damaged in 2 separate locations while being repaired. I brought my car in to get the headliner replace after Safelite damaged it while repairing a leak that occurred after they replacing my windshield. On December 29th 2018 I got my oil changed and asked about getting my headliner replaced and the gentleman that I spoke with, James Woll, was very helpful and immediately started the process of getting it replaced. He told me he would contact me as soon as he got a response back from Safelite since they were paying to replace my damaged headliner. I got a call a few days later and scheduled my appointment for January 11th 2019. During that appointment some damage to my vehicle had occurred. When James came in to go over what had been replaced and give the keys back he informed my boyfriend who had brought my car in, that the back right panel had been cracked while they were trying to remove it to replace the headliner. He was honest about what had occurred, he didn’t try to hide it or act like it didn’t happen which I really appreciated. The only reason I’m giving 1 star is because of the damage, Mr. Woll was great, he was up front and honest, ordered the panel that was damaged, and let my boyfriend know that as soon as the part arrives that he will give us a call to schedule a time and day to bring my car in and get it fixed. Mr. Woll took ownership of what had happened and I genuinely appreciate that. So after my boyfriend brought my car back to me I looked at the new headliner and the back panel that had been damaged. When I was looking at the upper left corner (where the damage to the old headliner was), right where my oil change sticker is I noticed a crack on my windshield right behind that sticker. I got out of my car to look at it because it looks like a crack from a rock hitting my windshield but when I went to feel it there was nothing there it was totally smooth. So I got back into my car and took a closer look at it for the inside and that’s when I realized the damage was actually on the inside of my windshield. There is a chunck taken out of the oil change sticker and right behind that is a crack in my windshield. It’s is obvious that something made contact with the inside of my windshield and caused the damage. As soon as I found it I called the service department and James answered the phone, I explained to him what I found and he told me that he’s not sure how that would have happened because they don’t and didn’t use any tools around that area when they were replacing my headliner. He told me that when the part for my back panel comes in and I bring my car in to get it put on that they will look at the damage made to the inside of my windshield as well. So with all that being said my reason for the 1 star is because my car left the dealership with more damage then it had before my appointment. Besides the damage James was very helpful, he took ownership for the damage, didn’t try to hide it, he didn’t blow me off about the damage to my windshield, he immediately ordered the replacement part for the cracked panel, and was just all around pleasant and I give him 5 stars for all of his help. Unfortunately though my car did get damaged in 2 separate areas so I am only giving 1 star. I would still recommend this business solely because the customer service is great and this is the only negative experience I’ve had and it’s being handled it a very professional and timely manner.

Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/21/2019 08:18 AM

Thank you for taking the time to tell us about your experience at LEE JOHNSON HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

I know this must be frustrating for you. If we have in fact damaged your windshield, I will have it replaced for you. I would like to have you come by sometime soon so I can inspect the windshield a head of time, so we can to order a windshield. I would like to replace the windshieldt at the same time as we rep[lace the interior trim piece if needed. If you need, we will provide you with a rental car.

Sorry for any inconvenience and or stress we may have caused you. I will try to contact you soon or please feel free to reach out to me directly at the following email address: cliff@hyundaiofeverett.com. My phone number is 206-258-9100

Sincerely,
Clifford Hutton
Service Manager
Lee Johnson Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

As Service Manager of the HYUNDAI OF EVERETT store, I am sorry to hear that you found our service department to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: cliff@hyundaiofeverett.com. My phone number is 206-258-9100 if you prefer a phone conversation.

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

BM

Bryce M.

Everett, WA

2018 Hyundai Elantra

01/17/2019

Service Type: Maintenance

Verified Customer

Category: Service

Happy

They got me in and out right away which was nice because I had to close my business down for the appointment.

Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/18/2019 07:27 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

JC

John C.

Lynnwood, WA

2015 Hyundai Sonata

01/16/2019

Service Type: Maintenance

Verified Customer

Category: Service

Very Helpful

The service department was very helpful when I purchased a 4 year old Hyundai and wanted a independent review.

Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/18/2019 07:27 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

AK

Aleksandr K.

Everett, WA

2012 Hyundai Elantra

01/11/2019

Service Type: Repair

Verified Customer

Category: Service

Very helpful.

Your service people are wonderful. Thank you.

Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/14/2019 07:31 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

AB

Anthony B.

Everett, WA

2017 Hyundai Tucson

01/11/2019

Service Type: Maintenance

Verified Customer

Category: Service

Best service

When you walk into this service department your Greeted with a smile they treat you like you’re the only one in the building they are prompt and friendly and do excellent work in and out in a timely manner usually quicker than they say.

Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/11/2019 07:33 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

MB

Mathew B.

Bothell, WA

2015 Hyundai Sonata

01/10/2019

Service Type: Maintenance

Verified Customer

Category: Service

Satisfied

The people

Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/10/2019 12:20 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

AL

Allan L.

Marysville, WA

2015 Hyundai Sonata

01/08/2019

Service Type: Maintenance

Verified Customer

Category: Service

excellent service and friendly treatment

honest friendly service

Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/08/2019 03:16 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

ME

Marilyn E.

Arlington, WA

2014 Hyundai Elantra

01/07/2019

Service Type: Maintenance

Verified Customer

Category: Service

Very helpful

Warmly greeted. Warm friendly associates with clear explanations of work done.

Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/08/2019 07:28 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

AB

Ann B.

Everett, WA

2012 Hyundai Elantra

01/05/2019

Service Type: Repair

Verified Customer

Category: Service

Great service!

They fixed my car earlier than my appointment time. I had to drop off early to go to work but they fixed it right there and then. It saved me a lot of heart ache! I appreciated it so much. Everyone was so helpful and thank you!

Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/07/2019 07:47 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

MJ

Michael J.

Stanwood, WA

2018 Hyundai Santa Fe S

01/05/2019

Service Type: Maintenance

Verified Customer

Category: Service

Customer focus

The team from Sales and Service go above and beyond to please. Special thanks to both King and James.

Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/07/2019 07:47 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

Verified Customer

Everett, WA

2016 Hyundai Accent

01/04/2019

Service Type: Maintenance

Verified Customer

Category: Service

Awesome

Awesome service

Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/07/2019 07:46 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

HW

Heather W.

Edmonds, WA

2018 Hyundai Tucson

01/04/2019

Service Type: Maintenance

Verified Customer

Category: Service

Outstanding Customer Service

They are amazing! From the car buying experience to the servicing of the vehicle, they treat you like a person and not a commission check. Fast, amazing and helpful and understanding!

Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/07/2019 07:46 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

Verified Customer

Everett, WA

2018 Hyundai Elantra

01/03/2019

Service Type: Maintenance

Verified Customer

Category: Service

Friendly employees

Happy with the service

Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/04/2019 07:42 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

Verified Customer

Lake Stevens, WA

2017 Hyundai Sonata

01/03/2019

Service Type: Maintenance

Verified Customer

Category: Service

service and cost

Great service by the initial technician greeting me. Friendly and caring. Your operation does not seem to try to upgrade me into additional maintenance.

Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/03/2019 02:13 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

SK

Sujit K.

Seattle, WA

2017 Hyundai Elantra

01/02/2019

Service Type: Maintenance

Verified Customer

Category: Service

Sujit k

The people

Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/02/2019 02:35 PM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

LB

Lowell B.

Monroe, WA

2015 Hyundai Sonata

01/01/2019

Service Type: Repair

Verified Customer

Category: Service

CUSTOMER SERVICE

GREAT CUSTOMER SERVICE

Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/02/2019 07:41 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

Verified Customer

Everett, WA

2015 Hyundai Accent

01/01/2019

Service Type: Maintenance

Verified Customer

Category: Service

Service appointment

Much better experience then lady visit. Felt like they were back to hie they use to treat the customers like they remembered.

Recommended

CLIFFORD H., Parts and Service Director from Lee Johnson Hyundai of Everett responded on 01/02/2019 07:40 AM

Thank you for taking the time to tell us about your experience at HYUNDAI OF EVERETT. We appreciate your feedback since it helps us improve our service and your experience.

Thank you for your business. Looking forward to see you again!

Sincerely,
Clifford Hutton
Service Manager
Hyundai of Everett
cliff@hyundaiofeverett.com
425-258-9100

Employees worked with

Service Advisor

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