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SureCritic / Hyundai Dealer / Lee Johnson Hyundai of Everett / James Woll
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James Woll

Service Advisor
Lee Johnson Hyundai of Everett
James is one of the originals, having been at the dealership since 2017. From drop off to pick up, you are in the best of hands with James. And if you feel your vehicle's repair is a mystery, James is a big Scooby Doo fan, so you know it'll be solved!
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(983 reviews)
84

Reviews of James Woll

Verified Customer
Lynnwood, WA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service as usual.
I showed up a little late for my appointment and they still got me in and out as quickly as ever.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 03/07/2017 08:49 AM

Thank you for your review!!!!

Employees worked with
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James Woll
Service Advisor
WC
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William C.
Everett, WA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Got in on time and done within expectations
Had my 45,00- mile service and work was done in a timely manner and I enjoy the free car wash.
Recommended
Employees worked with
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James Woll
Service Advisor
CC
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Candace C.
Lake Stevens, WA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very happy
The people. Very friendly and great attitude.
Recommended
Employees worked with
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James Woll
Service Advisor
PS
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Paul S.
Mill Creek, WA
2016 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department seems to take shortcuts. Parts department tried to gouge.
Car was not vacuumed, as reported on the service order. Report stated that a rear wheel was not properly aligned - but the service rep said that the alignment machine was broken, and everything was really OK. Parts department tried to charge additional fees at delivery for parts that that were ordered and had been paid for in advance.
Not Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 02/20/2017 07:00 AM

Thank you for your feedback

Employees worked with
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James Woll
Service Advisor
TW
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Tennille W.
Everett, WA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service!
Friendly, happy employees. They know what they're doing.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 03/07/2017 08:49 AM

Thank you for your review!!!!

Employees worked with
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James Woll
Service Advisor
Verified Customer
Everett, WA
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
EXCELLENT DEALIERSHIP
Always clear on what is going to happen and what did happen. Always done in a very timely manner.
Recommended
Employees worked with
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James Woll
Service Advisor
Verified Customer
Tulalip Bay, WA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
quick & friendly
great job
Recommended
Employees worked with
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James Woll
Service Advisor
RS
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Robert S.
Mill Creek, WA
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Xxxxxx
Cxx
Recommended
Employees worked with
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James Woll
Service Advisor
Verified Customer
Edmonds, WA
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It's been better, but apparently I'm not special enough.
I love Hyundai. With a few minor setbacks I've felt overall they got the job done with the two cars I've had. THAT being said this last oil change was the worst. Two oil changes previous the car was not vacuumed. Apparently the vaccum had been "out" for months? Multiple recalls which I was only unaware of when setting up an appt. A 45 min oil change resulted in two years after so said I would schedule another appt for the recalls. I was never actually informed after the two hours if the recalls were taken care of (have to look at receipt). Price of oil change went up atleast $20 even with the %15 discount for the license plate cover I was still paying close to $100. When I got my car the carpet was barely touched. Only the mats were kinda vaccumed but the carpet underneath was still heavily debreed. The back seat carpets were nouns touched at all. I asked the tech about that and he informed me that they never vacuum the back carpet and apparently this has been a "forever" procedure. It is only a "Special Request". Not sure what that means, but I guess you have to be special to even know it's a special request. I can only say if you spend that much on an oil change the whole car should be vacuumed and washed at the dealership. I would give Hyundai a 3 star all over but for this experience I can only give 1. I tried to change to a three star but it wouldn't let me.
Not Recommended
JC M., PARTS MANAGER from Lee Johnson Hyundai of Everett responded on 01/24/2017 10:58 AM

I apologize for your experience.  I will contact you soon in order to discuss your concerns.

JC MISKO
PARTS MANAGER
425-258-9100
Employees worked with
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James Woll
Service Advisor
Verified Customer
Camano Island, WA
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome.
Perfect service.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 03/07/2017 08:50 AM

Thank you for your review!!!!

Employees worked with
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James Woll
Service Advisor
Verified Customer
Everett, WA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional and trustworthy
Ethical, timely and personable.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/19/2017 07:53 AM

Thank you for your response!

Employees worked with
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James Woll
Service Advisor
PC
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Pamela C.
Marysville, WA
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service every time!
Just went in for my routine service and as always James was very attentive and accommodating. I needed a referral for a new windshield and he was able to help me with that. In and out in about 45 min. I'm always happy I bought my Hyundai from Hyundai of Everett.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/17/2017 09:28 AM

It was our pleasure to serve you!

Employees worked with
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James Woll
Service Advisor
GG
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Gage G.
Mukilteo, WA
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service
Great service
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/17/2017 08:19 AM

We appreciate your response!

Employees worked with
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James Woll
Service Advisor
Verified Customer
Monroe, WA
2016 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good job
Everything was done quickly and everyone is always very friendly when i go in.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/17/2017 08:19 AM

Thank you for your feedback, we hope to earn all 5 stars next time!

Employees worked with
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James Woll
Service Advisor
KB
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KARRIE B.
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Respect, direct, clean, and always on time!
Every trip to Hyundai Everett maintenance we are greeted with a smile, receive information directly and with respect. This may sound strange, but for me personally it's a big deal--I'm a women in my late fifties I've had car dealers treat me like I'm an idiot and try to sell me what's not needed. Here at Everett Hyundai I receive the truth, I'm not pressured into something. I'm given the facts and they listen to my questions letting me come to my decision. Never thought I'd say I love a car lot/maintenance company--but four Hyundais later 3 with Everett speaks volumes. Thank you
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/17/2017 09:22 AM

It was our pleasure to serve you!

Employees worked with
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James Woll
Service Advisor
TA
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Theresa A.
Marysville, WA
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient service
Customer care seems to be a top priority at this dealership. Always friendly employees
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/14/2017 07:36 AM

Thank you! We appreciate your response!

Employees worked with
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James Woll
Service Advisor
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Verified Customer
2014 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Price changes have me thinking changing dealership.
Not very happy with all the price increases for oil changes and tire rotations at the dealership. I'm going to call around and see if I can get a better deal at another dealership.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/11/2017 09:08 AM

Thank you for your feedback.

Employees worked with
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James Woll
Service Advisor
Verified Customer
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
First 3000 mile service
I was satisfied with the service I received except for my front end alignment being off and they didn't fix it.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/10/2017 08:16 AM

Thank you for your feedback.

Employees worked with
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James Woll
Service Advisor
Verified Customer
Everett, WA
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
great service
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/10/2017 08:20 AM

Thank you! We appreciate your business!

Employees worked with
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James Woll
Service Advisor
SM
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SUSAN M.
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First oil change
This was my first service on my new Hyundai. Everything went smoothly. I was in and out in a timely manner. I was very happy with my experience.
Recommended
DEVIN M. from Lee Johnson Hyundai of Everett responded on 01/07/2017 05:05 PM

Thank you for your feedback.

Employees worked with
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James Woll
Service Advisor
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