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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

Verified Customer
Wesley Chapel, FL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great team
I had an incident that i was not happy about, but both my rep and the manager helped make it right and on terms for which we could both agree.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/29/2019 04:22 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
AK
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Arlene K.
Tampa, FL
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The service department is very accommodating.
The service was good in a timely way.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/29/2019 04:22 AM

Thank you so much for the 5 Star Review Arlene! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
PB
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Pamela B.
Wesley Chapel, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very rewarding
The experience was easy and everyone was helpful
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/29/2019 04:24 AM

Thank you so much for the 5 Star Review Pamela! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
DK
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David K.
Odessa, FL
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service!!
The staff at this location are very helpful & professional.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/29/2019 04:25 AM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
CC
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Catherine C.
Webster, FL
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
I bought my car there
I was charged for a front end alignment and I just had one I March 2019 when I bought new tires. So now I have to wonder who changed for something they didn't do.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/25/2019 11:58 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager. 

Employees worked with
JW
JUSTIN WORRELL
WC
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Warren C.
Land O Lakes, FL
2015 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quit adding on extensive services that are not needed.
You guys used to be really good about not jacking up services. The new guy must have worked for Chevy. He added on over $500 worth of unnecessary services and sent them to my text messages via some new program you have. I was very upset to see that. You guys used to be so respectful.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/25/2019 11:58 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager. 

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Rep
My service rep was awesome & kept me informed every step of the way. He deserves the 5 stars & the reason we keep coming back to him.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/25/2019 11:55 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
AC
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Anita C.
Zephyrhills, FL
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Staff
The staff is very courteous and helpful.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/22/2019 01:44 PM

Thank you so much for the 5 Star Review Anita! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
PM
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Peter M.
Wesley Chapel, FL
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My car was fixed ‘Justin time’ once again!
I made the FOOLISH decision a week ago to get my oil changed from a business that mistreated my beloved Genesis. Within days, a leak was discovered on my driveway and under my car. I brought my car to Wesley Chapel Hyundai, and Service technician Justin went right to work. It was quickly discovered that my Genesis suffered a crack in the Oil Filter Mount because the negligent company over-tightened the replacement oil filter! Justin was able to secure a new filter mount, and he was able to introduce fresh oil — all for LESS THAN THE PRICE of what I had paid for an oil change from the negligent company more than a week ago. THANK YOU ONCE MORE, JUSTIN! Justin possesses incredible attributes that make him a tremendous asset to Wesley Chapel Hyundai!
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/21/2019 03:59 AM

Thank you so much for the 5 Star Review Peter! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
RG
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Ruth G.
Land O Lakes, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Always greeted politely and quickly by a seemingly friendly person. A smile works wonders. Work done efficiently and when they said. You always get the feeling that they’re glad you are there.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/20/2019 10:50 AM

Thank you so much for the 5 Star Review Ruth! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
LQ
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Lydia Q.
Tampa, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Miss Quin
Excellent
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/20/2019 09:07 AM

Thank you so much for the 5 Star Review Lydia! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Riverview, FL
2018 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Losing faith
Always loved this place and the Hyundai family but things seem to be sliding over the last few years, not only in service but quality of the product and concern of the customer. I think I’ll be shopping around for a new family with my next vehicle.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/20/2019 10:45 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Lakeland, FL
2011 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a pleasure
Great job as usual. Prompt, tried to help reduce costs and let me use a coupon. Always a great experience!!
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/16/2019 12:48 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
AM
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Anthony M.
Fort Lauderdale, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great place!
Always greeted by friendly helpful people. Always a pleasure. ?
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/16/2019 12:49 PM

Thank you so much for the 5 Star Review Anthony! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
CG
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Carl G.
Zephyrhills, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people
The people and service
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/13/2019 04:19 PM

Thank you so much for the 5 Star Review Carl! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
SM
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Scott M.
Zephyrhills, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Six-Time Winner
We have owned six Hyundais over the years, beginning with a 1999 Elantra. Currently, we have a Santa Fe and a Sonata. The most recent four rides were bought at Hyundai of Wesley Chapel. Top grades to them and their associates. Waiting for the 2010's to maybe go shopping there again.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/11/2019 12:41 PM

Thank you so much for the 5 Star Review Scott! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
CW
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Carl W.
Lutz, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/09/2019 01:33 PM

Thank you so much for the 5 Star Review Carl! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
CB
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Clifford B.
Wesley Chapel, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5th Hyundai vehicle, all from this dealership.
Great place, they even have a room for the little kids to play. The people are great also!!
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/07/2019 12:56 PM

Thank you so much for the 5 Star Review Clifford! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
AS
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Abu S.
Tampa, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Thanks a lot.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/03/2019 04:31 AM

Thank you so much for the 5 Star Review Abu! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
CP
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Christian P.
Wesley Chapel, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service!
Excellent service!
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/03/2019 04:31 AM

Thank you so much for the 5 Star Review Christian! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
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