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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

CR
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Catherine R.
Tampa, FL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Very professional
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/02/2019 04:14 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Land O Lakes, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Took me right away without and appointment and figured out my problem within minutes.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 08/01/2019 06:11 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
IM
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Isaac M.
Wesley Chapel, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick service
Very helpful and quick with service needs.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/30/2019 03:51 AM

Thank you so much for the 5 Star Review Isaac! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
OV
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Oscar V.
Land O Lakes, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service and Timing
I took my 2013 Elantra in for regular maintenance and Justin was my Service Advisor. He took the time to take care of my questions and even brought up some things the tech recommended, but never with a pushy sales approach. We discussed follow-up for some of those items and my vehicle's service was completed sooner than the estimated time I was given. Great service and honest folks is the reason I get all of my vehicle needs from Hyundai of Wesley Chapel. My car has never been anywhere else! Thank you and see you again soon.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/28/2019 01:36 PM

Thank you so much for the 5 Star Review Oscar! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
AL
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Allison L.
Thonotosassa, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
They go over and beyond to help you
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/26/2019 03:51 AM

Thank you so much for the 5 Star Review Allison! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
CM
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Carol M.
Tampa, FL
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai of Wesley Chapel
Great service
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/25/2019 12:06 PM

Thank you so much for the 5 Star Review Carol! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Lutz, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, reliable service, personable employees.
Leaving for work early morning, had trouble starting car, 3yr old battery was bad. Went straight to dealership, arrived 30 minutes after service department opened. Advisor greeted me right away, they tested the battery, and replaced it ASAP. I was on my way to work in less than an hour. Have always received great service here, have used this dealership for all service for 8 years since I bought the car new there.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/25/2019 03:53 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
JC
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Janice C.
Brooksville, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The service is always great!
The service department is very helpful.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/24/2019 01:15 PM

Thank you so much for the 5 Star Review Janice! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
DS
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Denise S.
Zephyrhills, FL
2019 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reg maint on vehicle
Everyone at Hyundai Wesley Chapel were very curtious and helpful. I would definitely recommend them to all my friends and family.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/24/2019 04:33 AM

Thank you so much for the 5 Star Review Denise! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Unfinished business.
I am still waiting for a return call regarding the warranty and my side view mirror repair.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/23/2019 03:39 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Oldsmar, FL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Self
Timely service. Explained all items clearly. Very friendly.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/22/2019 10:47 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
very friendly personal
Everything was handled perfectly and professional
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/15/2019 01:37 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
GT
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Gerene T.
Wesley Chapel, FL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/13/2019
verified customerVerified Customer
Category: Service
Resolved
My concern related to my experience with Hyundai of Wesley Chapel was resolved. I appreciate the follow-up and effort that was extended by the Service Drive Manager to bring this matter to closure. I look forward to bringing my 2012 Sonata back to Hyundai of Wesley Chapel for my next service appointment.
Recommended
Employees worked with
JW
JUSTIN WORRELL
RO
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Ryan O.
Riverview, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
8 years and counting
I have been getting my Elantra serviced here for 8 years. I don’t live that close but continue to come back. Good customer service and feel they are honest and up front. The WiFi works good for me to work while waiting.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/14/2019 07:59 AM

Thank you so much for the 5 Star Review Ryan! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
DC
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David C.
Lutz, FL
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
Recall was fixed plus oil change
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/11/2019 12:31 PM

Thank you so much for the 5 Star Review David! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Land O Lakes, FL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ok and not okay
Needs improvement
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/10/2019 11:30 AM

Thank you so much for taking the time to complete the survey! I will be contacting you to discuss your recent visit. We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Temple Terr, FL
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!
Great service and they didn’t try to up-sell on services that weren’t necessary!
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/10/2019 10:45 AM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
AG
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Alan G.
San Antonio, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repeat Customer
Always treated great at this dealership. Been coming back since early 2017 and have never been disappointed.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/10/2019 07:54 AM

Thank you so much for the 5 Star Review Alan! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
OM
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Oscar M.
Tampa, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service Advisors
My car was serviced quickly, this was ideal because I did not want to spend too much of my day at the dealership. Justin did a very good job making sure my visit was a pleasant one.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/09/2019 12:55 PM

Thank you so much for the 5 Star Review Oscar! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
BM
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Bryan M.
Wesley Chapel, FL
2017 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
TERRIBLE SERVICE
DON'T WASTE YOUR TIME EXPECTING USEFUL RECOMMENDATIONS! THEY'LL LET YOU DRIVE OFF THE LOT WITH TONS OF PROBLEMS, THEN EMAIL YOU ABOUT THEM SAYING YOU SHOULD GET THESE DONE EVEN THOUGH NOTHING WAS EVER RECOMMENDED. WHEN I MENTIONED THE CONCERN TO THE SERVICE AGENT JUSTIN HIS RESPONSE WAS LITERALLY " I DON'T KNOW SOMETIMES RECOMMENDATIONS FALL OFF."
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/06/2019 07:23 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
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