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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

GT
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Gerene T.
Wesley Chapel, FL
2012 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/13/2019
verified customerVerified Customer
Category: Service
Resolved
My concern related to my experience with Hyundai of Wesley Chapel was resolved. I appreciate the follow-up and effort that was extended by the Service Drive Manager to bring this matter to closure. I look forward to bringing my 2012 Sonata back to Hyundai of Wesley Chapel for my next service appointment.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/03/2019
Service Type: Repair
Category: Service
Hoping for Better
I have mixed feelings about this dealership, my recent service experience was less than stellar, but I am hopeful that they will do better and I will have a positive outcome.
Not Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/05/2019 04:18 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

KEITH F. from Hyundai of Wesley Chapel responded on 07/15/2019 07:34 AM

Thank you for taking the time to rescore. It was my pleasure to help you. We look forward to helping you in the future. Sincerely, John Cate Hyundai Of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and friendly service
Great service. In and out in the allotted time they estimated. And took care of car.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/03/2019 02:29 PM

Thank you so much for the 5 Star Review! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
CR
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Catherine R.
Tampa, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Very professional, Service is always on point.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/02/2019 03:43 AM

Thank you so much for the 5 Star review Catherine! We appreciate you taking the time to complete the survey and look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JW
JUSTIN WORRELL
LK
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Larry K.
Sarasota, FL
2013 Hyundai Elantra Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good customer service and quick service wait time
Very pleased with the entire service experience. I will return.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/30/2019 11:32 AM

Thanks so much for your review, Larry! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
TM
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Tracy M.
Wesley Chapel, FL
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service advisors are great
Justin did an excellent job in getting my car repaired quickly.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/25/2019 05:28 AM

Thanks so much for your review, Tracy! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
RB
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Richard B.
Wesley Chapel, FL
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maintenence for 2018 Sonata
Only one issue - after waiting for the suggested time, I asked the rep how much longer and it appeared the car was ready but the paperwork was just lying on a desk. How much earlier is anyone"s guess. Not a big deal.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/25/2019 05:33 AM

Thanks so much for your review, Richard! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
RC
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Robin C.
Tampa, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Appointment check in was easy, oil change and levels checked and was performed in a timely manner.
Great job, kudos to Justin who was very helpful with the service.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/24/2019 03:07 AM

Thanks so much for your review, Robin! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
KB
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Kenneth B.
Land O Lakes, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service experience
Very good!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/22/2019 01:59 PM

Thanks so much for your review, Kenneth! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
MO
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Mark O.
Land O Lakes, FL
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and friendly service team
I noticed an improvement in overall attitude and timeliness on this last visit.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/22/2019 09:07 AM

Thanks so much for your review, Mark! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/22/2019 10:46 AM

Thanks so much for your review, Mark! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
GC
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Ginette C.
Riverview, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the importance os GREAT customer service
do to my complicated schedule, I had to take my Tucson 2018 to oil change and check out on a Sunday. Staff was VERY attentive to my needs and the service was completed in less than 2 hours! Hyundai of Wesley Chapel is a clear example of excellence in customer service! thank you!!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/21/2019 03:35 AM

Thanks so much for your review, Ginette! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2014 Hyundai Elantra Gt
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
An hour and 45 minutes for a scheduled oil change is too long.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/19/2019 03:21 AM

Thanks so much for your review! We totally apologize about the wait time you experienced last visit, that was not our intention. We are working on adding staff to help alleviate those wait times. For the issue, I have notated your account with a complimentary oil change for future use with no expiration. I hope Justin was great with you otherwise and provided you with 5 star service, this does reflect him as well. Let us know if there is anything else we can assist you with, we are here for you. We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
DF
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David F.
Tampa, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent Service
My service manager was excellent.

One thing - ask if we have a coupon or ask to record that at appointment sign up. It prevents confusion at time of payment.

The last two times my interior was not vacuumed. This time however the car was washed. Last time it wasn't.

Love the free coffee and big tV
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/17/2019 04:54 AM

Thanks so much for your review, David! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JK
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James K.
Land O Lakes, FL
2015 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick turnaround.
My battery died. I got a jump, drove over to Hyundai without an appointment and got in very quickly. In less than an hour they had me back on the road. Much appreciated.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/17/2019 04:56 AM

Thanks so much for your review, James! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
DQ
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David Q.
Saint Petersburg, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Always impressed with the care and service
At Hyundai of Wesley Chapel
I travel from St Petersburg to both buy my car as well as get the service here
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/11/2019 10:48 AM

Thanks so much for your review, David! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JB
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Judith B.
Land O Lakes, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I feel secure in my services of my 2013 Hyundai to use the Hyundai dealership. They have always taken good care of my auto
They did a good job this time as usual
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/10/2019 10:17 AM

Thanks so much for your review, Judith! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/10/2019 10:17 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Lutz, FL
2009 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wait time can be improved!
The service was fine, but the wait time should improve.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/10/2019 03:03 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
SM
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Suzanne M.
Dade City, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Great service as always! Wouldn’t go anywhere else.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/10/2019 03:04 AM

Thanks so much for your review, Suzanne! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
KH
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Karen H.
Wesley Chapel, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sonata Oil Change and inspection
The representative was very helpful when I had a question about pricing! He mentioned available service coupons and promotions and adjusted the price accordingly. I have two Hyundai vehicles and appreciate great service!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/08/2019 06:03 AM

Thanks so much for your review, Karen! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
MC
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Megan C.
Tampa, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Every time I have service done the staff always greets me and it’s completed in a timely manner, wouldn’t go anywhere else.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/04/2019 12:48 PM

Thanks so much for your review, Megan! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
May 30th visit
people are courteous, service is great
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/04/2019 10:52 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
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