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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

Verified Customer
Tampa, FL
2012 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fair
Some need for improvements needed and waiting on recall notice to get my car back in to be updated.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/04/2019 04:00 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
GS
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Gary S.
Tampa, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
G Smith
Service always great
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/04/2019 03:06 AM

Thanks so much for your review, Gary! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
MB
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Margaret B.
Land O Lakes, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Honesty I can trust.
The staff is very courteous and knowledgeable. Whenever I have a question, I get an explanation. They have a reputation of honesty I can trust.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 06/03/2019 11:22 AM

Thanks so much for your review, Margaret! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
SR
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Sandra R.
Tampa, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Staff is very helpful
The staff was very pleasant and helpful. I like that they offer rides if you need to leave your car for maintenance.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/29/2019 07:11 AM

Thanks so much for your review, Sandra! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
AK
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Arlene K.
Tampa, FL
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Hyundai
Justin was very helpful & courteous.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/29/2019 08:50 AM

Thanks so much for your review, Arlene! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
AD
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Arthur D.
Riverview, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Na
Na
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/29/2019 07:35 AM

Thanks so much for your review, Arthur! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
XO
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Xavier O.
Tampa, FL
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
.
.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/29/2019 07:57 AM

Thanks so much for your review, Xavier! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
ET
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Edgar T.
Wesley Chapel, FL
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Why say Express Oil change?
Your online service is misleading or needed to be worded differently
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/29/2019 08:58 AM

Thanks so much for your review, Edgar! We totally apologize about the wait time you experienced last visit, that was not our intention. We should have communicated any delays to you during the service visit and we apologize that did not happen. For the issues, I have notated your account with a complimentary oil change and wash, vacuum, window cleaning, and tire shine service with no expiration electronically for future use. I hope Justin was great with you otherwise and provided you with 5 star service, this does reflect him as well. Please feel free to reach out if we can assist you further, we are here for you! We appreciate you and hope to see you again soon and do better by you  if given that opportunity!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
RM
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Ruth M.
Lutz, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Ruth Milam
The service staff, are friendly and helpful. It would help if all the employees at the computers in the service dept. were more responsive. They kind of keep talking and do not greet the customer immediately, even with no one in front of them. The young man that helped me was great. Sorry do't have his name.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/29/2019 08:51 AM

Thanks so much for your review, Ruth! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
DH
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David H.
Tampa, FL
2019 Hyundai Santa Fe X
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Unhappy
I just though the Rim could have been heated and repaired.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/23/2019 04:22 AM

Thanks so much for your review, David! We apologize that the rim was unrepairable due to the nature of the damage. If the wheel repair company feels that the integrity of the repair wheel would not be up to par then they do not try and perform the repair for your safety. The Finance department does offer a tire and wheel protection plan for any future events that would cover instances like this moving forward. If you are interested let us know and we can provide you contact information to reach them. Let us know if you need anything further, we are here for you! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
PL
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Patricia L.
Land O Lakes, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
ITS CLOSE AND THEY DO A GOOD JOB
everyone is helpful
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/22/2019 03:11 AM

Thanks so much for your review, Patricia! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
MF
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Michael F.
Wesley Chapel, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service dept
Speed of service
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/20/2019 03:06 AM

Thanks so much for your review, Michael! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Blank
N/A
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/15/2019 06:19 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you!
Always quick,easy, and friendly when I get service done. Special thanks to Justin for helping out! I'll be back next time.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/14/2019 12:21 PM

Thanks so much for your review! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
MM
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Melissa M.
Tampa, FL
2016 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pay attention
Put the wrong service notes on the wrong car.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/14/2019 11:15 AM

Thank you for reaching out to us and we do apologize for the issues you had last visit! I have forwarded this survey to our Service Drive Manager, John Cate, and he will be reaching out to you to address your concerns and correct what needs to be corrected. We will be in touch with you soon. 

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
CH
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Charles H.
Land O Lakes, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service.
Great service as usual.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/14/2019 05:13 AM

Thanks so much for your review, Charles! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JR
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Joseph R.
San Antonio, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Keith the service Mgr was the best
Keith the Service Mgr was the best. He explain exactly what needed to be done and sent and detail e mail to when and how much the charge will be. I have not had this kind of service for over 3 years. one problem after another and I went some place else. He was honest and straight forward and did the work the way it should be done. Excellent
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/13/2019 10:15 AM

Thanks so much for your review, Joseph! Awesome to hear Keith was great with you. We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Tampa, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/13/2019 03:05 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JB
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Judith B.
Land O Lakes, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
always in and out in a reasonable time, effecient
I always try to have all my work done here, unless I am out of town.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/11/2019 04:53 AM

Thanks so much for your review, Judith! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
CP
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Colleen P.
Wesley Chapel, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks
Great job
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/09/2019 02:54 AM

Thanks so much for your review, Colleen! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
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