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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

Verified Customer
Dade City, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I was able to get an appt the next morning after a 3PM call to the service desk
Disappointed my puctured tire was not repairable though. And that happened right after a scheduled service call the eeek before. HMMM
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/14/2019 01:33 PM

Thanks so much for your review! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
BC
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Bruce C.
Zephyrhills, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt
Very good
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/14/2019 01:34 PM

Thanks so much for your review, Bruce! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JW
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James W.
Wesley Chapel, FL
2016 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Every time I come in for service it is awesome, everything is great.
Will be coming in to trade in a couple months hope you have more
blue cars to look at.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/14/2019 01:41 PM

Thanks so much for your review, James! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
EV
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Edwin V.
Wesley Chapel, FL
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
The gentleman that assisted me was awesome
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/10/2019 07:49 AM

Thanks so much for your review, Edwin! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
LO
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Latasha O.
Dade City, FL
2015 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Worst experience I ever had
I took my car in for regular oil change and tire rotation. The only thing that I was advised that the technician found was that it was time to get new brake pads, which that's understandable. When I left from having my car serviced, my car sounded weird. My tires were making a weird noise and it scared me, so I took my car back to get checked. They advised me, at that time, that since they rotated the tires that the tires were "cupping" and the front tires are more worn than the back. And I should look to get new tires, and if it rained, I take the chance of hydroplaning. Well, this was alarming, considering they just serviced my car and the technician did not mention any of this. Had the service technician fully inspected my car, before rotating the tires, he should have caught that and informed me of this and provided options on what needed to be done, instead of just rotating my tires, just cause. I left and had my tires looked at somewhere else, because at this point, I do not trust their technicians at all, because I shouldn't leave from having my car serviced and my car is worse than what it was before I took it in. My car did not sound or feel like that before it was serviced. Since they rotated the tires, I was able to hear how bad my front tires were. I guess when they were on the back, I couldn't hear the noise or feel the difference. When I had it looked at somewhere else, they said the tires shouldn't have been rotated before advising the condition, etc. Yes, that makes sense. I got 2 new tires and service for only $151 and now my car sounds and feels so much better. Wesley Chapel Hyundai was going to charge me $332 to have this done, but I got a great deal somewhere else and I felt a lot better with the technician there. I will not be returning to Wesley Chapel Hyundai, as I do not trust their technicians really inspect and inform their customers of what's really needed before they just do routine work.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/03/2019 11:34 AM

Thank you for reaching out to us Latasha. We do apologize about the communication issues you experienced last visit, that was not our intention. I have forwarded this survey to our Service Manager, Keith Flynne, so he is aware and can reach out to you to discuss the issues. We will be reaching out to you soon.


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
PC
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Patrick C.
Riverview, FL
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Nope, you dont get six complimentary oil changes
Surprise, you actually get charged $36 for the fourth "complimentary" oil change.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/03/2019 09:16 AM

Thank you for reaching out to us Patrick. We totally apologize about the communication issue regarding the complimentary services. When you purchase a vehicle from us or our New Port Richey location you do receive three complimentary services not six. But, for the communication issues, I have notated your account electronically with an additional three oil changes for future use with no expiration. We will address the staff and make sure we communicate the proper information. Let us know if there is anything else we can assist you with, we are here for you! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was fast
Customer rep was friendly service was fast
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/03/2019 07:04 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Land O Lakes, FL
2018 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I Will Never Use Their Service Again
This was the third time using their service. The first time they did not check nor replace fluids and did not inflate my tires which were very low. Had no windshield washer fluid when I arrived and had none when I left. But.....I still had a couple more free oil changes left, so I went back.

This time they tried to sell me a package right from the start. Then, when I just said oil change only, they tried to sell me fuel additive (car is less than a year old). And then they brought me the cabin air filter and wanted to replace. I said fine, although my gut said no. Well the filter change ended up costing over $50. I only wanted my free oil change. Needless to say will never go there again.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/03/2019 09:22 AM

Thanks so much for your review and reaching out to us! We do apologize about the issues you experienced last visit, that was not our intention. I have forwarded this information to our Service Manager, Keith Flynne, and he will be contacting you to discuss your service visit and see what we can do to help. We will be reaching out to you to talk shortly. We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
CG
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Carl G.
Zephyrhills, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service But
I was told that they check the tires and top all off as per specs says. Well, as per the car tire check in maintenance it says the same tire pressure as it was before
the tire check. said one was 35. one 37, and two at 38 psi. It's still the same as it was.. I DON'T THINK THEY CHECK THE TIRES, ALL of the PSI was the same, as they were before I went in To have service done.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/02/2019 03:13 AM

Thanks so much for your review, Carl! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JS
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Jeanette S.
Brandon, FL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
16 Hyundai
Great job!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/02/2019 03:13 AM

Thanks so much for your review, Jeanette! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
AZ
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Arlene Z.
Tampa, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great reliable service
It couldn’t be easier - make an appointment, they remind you a few days before, check you right in. The waiting area is comfortable and not noisy, with WiFi, coffee and TV. My car was done in 45 minutes, with all my questions answered very politely. All the service advisors are knowledgeable and friendly.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/02/2019 03:13 AM

Thanks so much for your review, Arlene! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
WC
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William C.
Lutz, FL
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Remote lock still not fixed
I have had my wife’s car in several times to fix the lock unlock not working. She has been stranded multiple times not able to open her car. It had happened to me as well. When taking the car into the dealer to get it fixed they can’t duplicate the problem. So I no sooner go down the road and the problem happens again. I’m concerned that my wife is going to get stuck locked out of her car. When the dealership could fix this before my wife is stranded.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/02/2019 03:13 AM

Thanks so much for your review, William! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
DC
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Deborah C.
Wesley Chapel, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
My favorite dealership!
This is the best dealership I have ever used. Everyone is friendly & takes care of you.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 03/31/2019 12:03 PM

Thanks so much for your review, Deborah! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
CC
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Cheryl C.
Lutz, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
great people
know that every time i bring my santa fe in for servicing that it will be done right and with the right parts. nice to know my vehicle is safe to be driving.
all the employees are friendly and helpful. always ready to help and answer any questions i may have.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 03/29/2019 12:50 PM

Thanks so much for your review, Cheryl! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Lutz, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy
Great dealership, service and scheduling appointments!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 03/29/2019 12:51 PM

Thanks so much for your review! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
RM
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Robert M.
Tampa, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
What's up with getting an appointment?
I was surprised because usually I can get an appointment within 24 hours or less.This time it took 3 days to get in.Would have been nice to know why.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 03/29/2019 04:11 AM

Thanks so much for your review, Robert! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
NW
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Nadine W.
Wesley Chapel, FL
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Better
Better than previous visits.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 03/26/2019 03:09 AM

Thanks so much for your review, Nadine! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
ES
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Eva S.
Zephyrhills, FL
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love this place
I would recommend this place to any one I know. I am always treated with respect. My car is taken care of always.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 03/22/2019 03:03 AM

Thanks so much for your review, Eva! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
NP
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Noel P.
Hudson, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Ron Lively and Service department!
Ron Lively is a very good person and I give him 200 as a score! Noel Proctor
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 03/21/2019 08:46 AM

Thanks so much for your review, Noel! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
CM
gravatar
Catherine M.
Lutz, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courtesy and Quality of work mean a lot to me. thanks
Very satisfied with service and courtesy of the service people at this location.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 03/20/2019 03:12 AM

Thanks so much for your review, Catherine! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
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