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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

HH
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Harold H.
Lutz, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
Took me in on time, fixed my problems quickly and provided suggested repairs/service with an estimate. Good experience.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/12/2019 12:08 PM

Thanks so much for your review, Harold! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
GS
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Gina S.
Wesley Chapel, FL
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
sevices Review
very good customer services very ,and professional manner.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/12/2019 03:24 AM

Thanks so much for your review, Gina! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
MF
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Morgan F.
Lutz, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great!
Service was impeccable. In and out in about 40 min. Only thing is I thought they ran a vacuum through as part of service, but I may have just read it wrong. Overall very good and professional as all get out!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/11/2019 12:44 PM

Thanks so much for your review, Morgan! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
BS
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Brenda S.
Altmar, NY
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Very efficient
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/08/2019 10:42 AM

Thanks so much for your review, Brenda! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Auto Repair
Tell it as it is.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/08/2019 03:22 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
AG
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Amanda G.
Land O Lakes, FL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Brought my car in and was shown excellent customer service. Thank you
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/06/2019 10:45 AM

Thanks so much for your review, Amanda! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
SS
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Sandy S.
Tampa, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Amazing
Always been amazing customer service and service.
I always come back to Hyundai of Wesley Chapel.
My provider was very informative and respectful, he helped me out a lot with my questions that I have for my car.
So thank you for that!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/05/2019 05:13 AM

Thanks so much for your review, Sandy! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very punctual.
Had an appointment and was in and out within the time they said it would take. Very polite and professional.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/02/2019 05:07 AM

Thanks so much for your review! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
WR
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William R.
Parrish, FL
2018 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Car was returned to me dirty
Service advisor was rude and short with me
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 02/01/2019 12:06 PM

Thank you for your response, William! We totally apologize about the issues you had during your last visit, that is not how we usually conduct ourselves.  We will address the cleanliness issues and also the way in which you were treated to the staff so we can make sure it doesn't happen again. For the inconvenience, I have notated your account with a complimentary wash, vacuum, windows, and tire shine cleaning for future use with no expiration. We do hope to do better by you next visit and hope to have an opportunity to change your perception. Please feel free to reach out if we can assist you further, we are here for you!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
LT
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Lillian T.
Land O Lakes, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service on 1/25/19
Ease of scheduling appointment. Knowledgeable ,professional staff.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/31/2019 03:50 AM

Thank you for your response, Lillian! We appreciate your business and feedback :) 


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JM
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Judy M.
Wesley Chapel, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Justin was very professional and courteous. He kept me informed throughout my repair and service. Car was ready on time as promised
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/30/2019 03:03 AM

Thank you for your response, Judy! We appreciate your business and feedback :) 


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
MH
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Melanie H.
Davenport, FL
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Excellent service as always (that’s why I travel from Davenport just to get service here versus Orlando). My wait time was not long for my oil change and everyone was very friendly. The only thing I was dissatisfied with was that there was no paperwork indicating the multi-point inspections (shows ratings of the cars fluid, tires, battery, etc.). I count on that in knowing what needs to be done next in caring for my vehicle and making an appointment to come back. The cashier seemed annoyed to have to check me out and ask questions from my service advisor. My service advisor was excellent!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/28/2019 03:38 AM

Thank you for your response, Melanie! Thank you for driving all the way out for us! We appreciate your business and feedback :) 


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
PD
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Paul D.
Tampa, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous, Efficient, Timely
Great service and done in a timely manner.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/28/2019 03:52 AM

Thank you for your response, Paul! We appreciate your business and feedback :) 


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
BW
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Bryan W.
Lutz, FL
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Advisor
I'm sorry but I do not remember the name of my service advisor for this visit, and it's my fault. I waited so long to do this survey his name has escaped me. He did introduce himself, and he was awesome. Very friendly, professional, and knowledgeable.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/24/2019 06:08 AM

Thank you for your response, Bryan! We appreciate your business and feedback :) His name was Justin and I will let him know!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
CB
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Charles B.
San Antonio, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Dealership
The staff and the workmanship are top notch!! Had another very very good experience at this dealership.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/23/2019 12:09 PM

Thank you for your response, Charles! We appreciate your business and feedback :) 


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
GT
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George T.
Saint Petersburg, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Minor service appointment.
Appointment was easy to schedule and service department was efficient and professional. Would recommend Wesley Chapel to my friends for sales or service.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/23/2019 03:05 AM

Thank you for your response, George! We appreciate your business and feedback :) 


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
WE
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William E.
Tampa, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a pleasure
I have always been treated with the utmost respect bringing my vehicle in for service.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/23/2019 03:06 AM

Thank you for your response, William! We appreciate your business and feedback :) 


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
CT
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Charles T.
Wesley Chapel, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Close by
Justin is a real professional customer rep.....
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/21/2019 10:37 AM

Thank you for your response, Charles! We appreciate your business and feedback :) 


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
RS
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Robert S.
San Antonio, FL
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
We always receive great service at Hyundai of Wesley Chapel. We have purchased several automobiles from there and highly recommend it.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/21/2019 03:08 AM

Thank you for your response, Robert! We appreciate your business and feedback :) 


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
DA
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Donald A.
Lutz, FL
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Don Allen
The service was excellent as usual. The work I had done was completed as promised and my vehicle runs better than when I brought it in. I have been doing my service at Wesley Chapel since I bought my car in 2013 and have never been disappointed.

Thanks
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/19/2019 08:42 AM

Thank you for your response, Donald! We appreciate your business and feedback :) 


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
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