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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JUSTIN WORRELL
JW

JUSTIN WORRELL

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(507 reviews)
81

Reviews of JUSTIN WORRELL

Verified Customer
Wesley Chapel, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The advisers are always professional
My overall experience each time has been positive. The advisors are honest, professional and straight forward.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/19/2019 05:29 AM

Thank you for your response! We appreciate your business and feedback :) 


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
VS
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Victor S.
Dade City, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
people friendly
Keep being personal and quick with service, will always be back and recommend.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/19/2019 05:18 AM

Thank you for your response, Victor! We appreciate your business and feedback :) 


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Zephyrhills, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
always take good care of you
zdhhdzfzdhnxfvb
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/19/2019 05:13 AM

Thank you for your response! We appreciate your business and feedback :) 


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
LG
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Luz G.
Lutz, FL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Justin Worrell has great customer service!
The service Consultant, Justin Worrell was very informative and delicate in suggesting what my car needed done and what the cost would be.
I was very grateful since I'm not to car knowledgeable and worry that I would be taken advantage of. He clearly put my mind at peace. I will
definitely come back soon.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/19/2019 05:25 AM

Thank you for your response, Luz! Awesome to hear Just was great with you. We appreciate your business and feedback :) 


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
Verified Customer
Wesley Chapel, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
Have been coming to third dealership for the last 10 years. Great staff and customer service.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/19/2019 05:43 AM

Thank you for your response! We appreciate your business and feedback :) 


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JT
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John T.
North Port, FL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They take care of you!!
Excellent service, I requested a few additional items during service and they complied without any up charges!! So nice they took care of everything for me!! Going back when needed!!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/15/2019 05:22 AM

Thank you for your response, John! We appreciate your business and feedback :) 


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JH
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Jeffrey H.
Brooksville, FL
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
read my notes
your missing out. As much as customers hate going back to the dealership with their cars for repairs, make their experience a memorable one or they will go to your competitor's. Or maybe even buy from a different dealer.
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/08/2019 04:50 AM

Thank you for your response, Jeffrey! We appreciate your business and feedback :) We do apologize for the issues you noticed last visit and we hope to improve those items you noted moving forward. We will look into our amenity set and see what we can do to improve. We do offer vending machines in the service area and also a courtesy wash on requests. For the inconvenience, I have notated your account with a complimentary oil change and wash and vacuum for future use. We do hope to see you again and hope to have another opportunity to service your vehicle. Please feel free to reach out if you have any further suggestions, all input is appreciated and welcomed! We are here for you, don't hesitate to reach out to us.


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
DC
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Dana C.
Land O Lakes, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dana C
I have lost trust in Hyundai
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/07/2019 03:06 AM

Thank you for your response, Dana! We appreciate your business and feedback :) We apologize if the thumping is still happening, please bring it back by so we can have you ride along with a technician. I would be happy to fill up your tank of having to make a return trip and get you into a rental vehicle so you don't have to wait at the store. Give us a call and let us know when you would like to come back in, we look forward to seeing you!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
SB
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Sandra B.
Zephyrhills, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
the service pays attention to what i have to say very polite
I will give them 5 stars they were great and patient with me
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/03/2019 08:46 AM

Thank you for your response, Sandra! We appreciate your business and feedback :)


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
RM
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Ruth M.
Lutz, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Service Dept. at Hyundai of Wesley Chapel
They are courteous, and take time to explain what has been done.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/03/2019 08:54 AM

Thank you for your response, Ruth! We appreciate your business and feedback :)


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
DT
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David T.
Wesley Chapel, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always great service!
Always great service!
Not Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/03/2019 08:56 AM

Thank you for your response, David! We appreciate your business and feedback :)


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
CH
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Craig H.
Wesley Chapel, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
In and out quickly. Clean bathroom.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/03/2019 08:50 AM

Thank you for your response, Craig! We appreciate your business and feedback :)


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
  1. jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
AB
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Alan B.
Zephyrhills, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Alan B.
Very easy going and relaxed.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/03/2019 08:53 AM

Thank you for your response, Alan! We appreciate your business and feedback :)


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
KB
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Kathy B.
Zephyrhills, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Quick service time and great coffee
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 01/03/2019 08:53 AM

Thank you for your response, Kathy! We appreciate your business and feedback :)


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
LF
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Lawanna F.
Zephyrhills, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
They didn't wash and vacuum my car this time. But everything else was excellent.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/31/2018 10:41 AM

Thank you for your response, Lawanna! We appreciate your business and feedback :) Happy New Years to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
PG
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Patricia G.
San Antonio, FL
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The efficiency of the service department and the friendliness of the staff.
The dealership is close to home, it's easy to make an appointment and service is very punctual, like the coffee machine (but wish there were donuts on occasion), coupons are available on routine work, and staff and service people know how to work with customers. Thank you for years of wonderful service.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/21/2018 03:06 AM

Thank you for your response, Patricia! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
JW
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Janelle W.
Lake Alfred, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Job!
Great Job! Thanks!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/20/2018 12:41 PM

Thank you for your response, Janelle! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
RB
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Raymond B.
Land O' Lakes, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
I came in for a recall. It was handled promptly. The only disappointment was that your lobby had very few cars in it and I wanted to look at some of your models.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/20/2018 11:34 AM

Thank you for your response, Raymond! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
KR
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Karen R.
Wesley Chapel, FL
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome
Service guy was great
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/19/2018 10:13 AM

Thank you for your response, Karen! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
CL
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Celia L.
Tampa, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
the employees always keep me in the loop and what is going on with my car and what is suggested to make sure my car is safe for me to drive.
I was very impressed with this encounter at Hyundai. Justin really took care of me! I appreciated how he was able to accommodate me and my schedule!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/19/2018 03:11 AM

Thank you for your response, Celia! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JW
JUSTIN WORRELL
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