JUSTIN WORRELL

Thank you for your response! We appreciate your business and feedback :) we apologize about the oil cap issue. If you have incurred a bill for the oil clean up let us know and we can reimburse you with proper receipts.

Thank you for your response! We appreciate your business and feedback :) We totally apologize about the communication issues last visit, that was no our intention or how we usually conduct ourselves. We will address this with the staff so we can learn and become better for them moving forward. For the issues, I have notated your account with a complimentary oil change and complimentary wash, vacuum, window cleaning, and tire shine mini detail service for future use with no expiration. We do hope to have another opportunity to service your vehicle and hope we can change your perception if given that opportunity. We hope to see you again and please feel free to reach out if we can assist you further, we are here for you! Happy Thanksgiving!

Thank you for your response, Deborah! We appreciate your business and feedback :)

Thank you for your response! We appreciate your business and feedback :)

Thank you for your response! We appreciate your business and feedback :) we apologize about the communication issues regarding the tires. We will address that with the staff moving forward, we should have been more proactive in communicating with you.

Thank you for your response! We appreciate your business and feedback :)

Thank you for your response! We appreciate your business and feedback :)

Thank you for your response, Kenneth! We appreciate your business and feedback :)

Thank you for your response, Arian! We appreciate your business and feedback :)

Thank you for your response, Gina! We appreciate your business and feedback :) We totally apologize for the issues you had last service and that the wait was too long. We will look at our scheduling and see what we need to change to make the wait time more acceptable. I remember notating your account last July with a complimentary oil change that you utilized this visit. If you have any more details regarding your experiencing please share that with me so we can relay to the staff and try and improve moving forward. We apologize again for the inconvenience we caused you, that was not our intention. I hope Justin was great with you otherwise and provided you with 5 star service, this does reflect him as well. Our oil change wait times usually average around an hour to complete with the inspection we perform as part of that service, two hours is not acceptable and we need to correct that moving forward. Please feel free to reach out to me if I can assist you further, we do hope for another opportunity to change your perception.

Thank you for your response, Pablo! We appreciate your business and feedback :)

Thank you for your response! We appreciate your business and feedback :)

Thank you for your response! We appreciate your business and feedback :)

Thank you for your response, Jimmy! We appreciate your business and feedback :)

Thank you for your response, Leslie! We appreciate your business and feedback :)

Thank you for your response, Jon! We appreciate your business and feedback :) We apologize about the long wait time you experienced last visit, we are working to add staff to accommodate the growth. For the issues, I have notated your account with a complimentary oil change for future use with no expiration. I hope Justin was great with you otherwise and provided you with 5-star service, this does reflect him as well. WE hope to see you again and hope to do better by you in the future. Please reach out if there is anything we can assist you with, we are here for you!

Thank you for your response, Darren! We appreciate your business and feedback :)

Thank you for your response, John! We appreciate your business and feedback :)

Thank you for your response! We appreciate your business and feedback :) awesome to hear Justin took great care of you!

Thank you for your response, Darren! We appreciate your business and feedback :)

Thank you for your response, Sandra! We appreciate your business and feedback :)