MA

MARK A ATWOOD

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(890 reviews)
85

WR
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William R.
Centerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Can’tbe beaten
I was there the day part of the facility was moving to a temporary location do to remodeling. My service was completed in record time.
Recommended
Douglas B. from Voss Hyundai responded on 07/05/2019 05:45 AM

Good Morning,

Thank you for your Great review, we appreciate your business and you taking the time to provide us with your feedback.

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

SC
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Steve C.
Union, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Quick easy done and out!
Recommended
Douglas B. from Voss Hyundai responded on 07/05/2019 05:47 AM

Good Morning,

     Thank you for your continued business with us. We appreciate your feedback about your service experience.
     Please let us know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

KN
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Kevin N.
Dayton, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2019
verified customerVerified Customer
Category: Service
In the past Service has been great, loaner cars offered and problems corrected, a good experience overall.
The issue from the last service visit have been resolved. The issue was poor performance after a ECM update. The Service manager recommended a reset of the TCM. After the reset, the performance returned to previous levels.
Recommended
Employees worked with

DL
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Debbie L.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service!
The service department is the best!
Recommended
Douglas B. from Voss Hyundai responded on 06/29/2019 07:35 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

KN
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Kevin N.
Dayton, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2019
verified customerVerified Customer
Category: Service
In the past Service has been great, loaner cars offered and problems corrected, a good experience overall.
The issue from the last service visit have been resolved. The issue was poor performance after a ECM update. The Service manager recommended a reset of the TCM. After the reset, the performance returned to previous levels.
Recommended

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/27/2019
Service Type: Maintenance
Category: Service
In the past Service has been great, loaner cars offered and problems corrected, a good experience overall.
I am disappointed that the problems I was/am having weren't diagnosed and corrected. I am not happy about trying to find a new repair shop or dealer service dept.
Not Recommended
Douglas B. from Voss Hyundai responded on 06/27/2019 03:03 PM

Good Evening,
  
       Thank you for your feedback about your service experience, I would like to review your work order with the tech and the advisor on Friday morning and contact you to go over your concerns. What would be a good time on Friday for me to contact you?

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Douglas B. from Voss Hyundai responded on 06/28/2019 11:53 AM

Hello,
    Thank you for the opportunity to get your concerns corrected.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Miamisburg, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Unknown noise issue for 2013 Sonata
I mentioned about a noise (not sure about the origin of the issue) problem which i explained to service manager. I was later told to replace the rear break pads, rotors which is fine, but the actual noise issue is not resolved yet. When i asked them about this, they told it has nothing to do with tires and it may be the tire noise itself. All 4 tires are brand new Michelin tires and they are just a month old. It would have been better if they would have identified the root cause and a solution for this problem. I had been servicing my car in Voss Hyundai since 2016. Have to think about my future visits here.
Recommended
Douglas B. from Voss Hyundai responded on 06/25/2019 02:11 PM

Good Afternoon,

          Thank you for your feedback, I have spoken with your tech and advisor, the sound they are hearing is coming from the tread on the tires. We would be happy to go for a test drive with you so you can make sure that we are listening for the same noise.
  Please let me know if you would like me to set up a time to do the test drive.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

RD
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Rebecca D.
Jamestown, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Voss Hyundai
Voss Hyundai has the best service department around! Love the dealership from vehicle purchasing to service! Outstanding!
Recommended
Douglas B. from Voss Hyundai responded on 06/25/2019 01:50 PM

Good Afternoon,

Thank you for your Great review of our team and continued business with us. We appreciate you taking the time to provide us with your feedback.

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Sugarcrk Township, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Lengthy, but Excellent Service
Voss Hyundai had my 2015 Sonata Limited for more than a month! That length of time definitely tested my patience, but they kept in touch and gave me a great loaner to drive. They cared about fixing my car the right way, and they did. This is the third vehicle my husband and I have bought from Voss Hyundai, and we've always been extremely pleased with their competent, caring service.
Recommended
Douglas B. from Voss Hyundai responded on 06/25/2019 05:17 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
2019 Hyundai Ioniq Hybr
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Hohum
Okay
Recommended
Douglas B. from Voss Hyundai responded on 06/24/2019 12:24 PM

Good Afternoon,

Thank you for your review of our service department and team. We appreciate your business and value your feedback.

We strive to deliver a 5-star experience to you while in for service, what can we do differently to earn a 5-star rating on your next visit?

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

MH
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Mary H.
Miamisburg, OH
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent work and service
I appreciate the fine service I get every time I take my car in....
Recommended
Douglas B. from Voss Hyundai responded on 06/24/2019 05:11 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

JL
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Joyce L.
Bellbrook, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Hyundai Experience
I was a able to schedule my appointment on line and get in on the day I needed. The service process was very quick and I enjoyed watching TV while I waited. Loved the convenience and your friendly, professional staff
Recommended
Douglas B. from Voss Hyundai responded on 06/21/2019 12:13 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Springboro, OH
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great people
The people are easy to do business with
Recommended
Douglas B. from Voss Hyundai responded on 06/21/2019 06:53 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

MW
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Michael W.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast, friendly, professional!!!
They done good!!! Above and beyond!
Recommended
Douglas B. from Voss Hyundai responded on 06/20/2019 12:08 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Centerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reliable and effective/ efficient service
I’ve been utilizing Voss Hyundai service for 10+ years and have been scheduling with the same service staff - reliable, knowledgeable and great to work with for dependable car maintenance!
Recommended
Douglas B. from Voss Hyundai responded on 06/18/2019 02:47 PM

Good Evening,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

DS
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Debra S.
Miamisburg, OH
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistent Customer Service
Mark and the service team at Voss Hyundai are always very efficient and courteous.
Recommended
Douglas B. from Voss Hyundai responded on 06/18/2019 07:29 AM

Good Morning,

Thank you for your Great review, we appreciate your business and you taking the time to provide us with your feedback.

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

JH
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John H.
Centerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service as always
We have never had a problem with the service here. Mark Atwood, the service representative, is a pleasure to work with
Recommended
Douglas B. from Voss Hyundai responded on 06/17/2019 06:25 AM

Good Morning,

Thank you for your Great review, we appreciate your business and you taking the time to provide us with your feedback.

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

AG
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Anthony G.
Springboro, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome customer service
Its always a pleasure getting my Sonata serviced at your location. Everyone is always so friendly and helpful.
Recommended
Douglas B. from Voss Hyundai responded on 06/17/2019 06:24 AM

Good Morning,

Thank you for your Great review, we appreciate your business and you taking the time to provide us with your feedback.

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

KR
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Karma R.
Sugarcrk Township, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
I have always been pleased with the customer service this location provides. The staff are always attentive and friendly to me and to my kids who are usually with me. I would definitely recommend this location!
Recommended
Douglas B. from Voss Hyundai responded on 06/17/2019 06:24 AM

Good Morning,

Thank you for your Great review, we appreciate your continued business and you taking the time to provide us with your feedback.

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always a great experience at Voss Hyundai Service!
Clean facilities, and great service!
Recommended
Douglas B. from Voss Hyundai responded on 06/13/2019 12:34 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

JR
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James R.
Springboro, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
I can count on Voss to do a great job on my car
Recommended
Douglas B. from Voss Hyundai responded on 06/10/2019 04:55 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with
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