MA

MARK A ATWOOD

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(890 reviews)
85

Verified Customer
Indian Lake Estates, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great friendly, helpful service
Recommended
Douglas B. from Voss Hyundai responded on 08/05/2019 01:40 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, courteous & professional service staff.
Everything always done right the first time.
Recommended
Douglas B. from Voss Hyundai responded on 08/02/2019 01:09 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Also great to work with!
I drive 20-25 minutes to get my car serviced here because they are always friendly, efficient, and I trust their recommendations.
Recommended
Douglas B. from Voss Hyundai responded on 07/30/2019 05:32 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great job
very friendly, helpful and accommodating.
Recommended
Douglas B. from Voss Hyundai responded on 07/25/2019 04:38 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

PG
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Pamela G.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
honesty, accuracy, and timeliness.
GOOD SERVICE. YOU ALWAYS GET IT DONE WITH SPEED AND ACCURACY. Good representatives, Only do what is needed. You do not fabricate extra expenses. HONESTY IS YOUR #1.
Recommended
Douglas B. from Voss Hyundai responded on 07/23/2019 02:29 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

TT
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Toby T.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and easy
Had to get a new rim and tire for my car. Mark made it easy and worked me into the schedule to get both taken care of quickly.
Recommended
Douglas B. from Voss Hyundai responded on 07/23/2019 01:43 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

MF
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Mickala F.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service and friendly staff
I have had my car serviced at Voss since the day I bought it in 2004. Believe it or not, the same service advisors greet me each time I go in. We celebrate the increased mileage on my car as it has become comic! I have now proudly hit 35,000 miles! I have never been encouraged to have work done that wasn't needed, despite always thinking something big should be done, lol! I really appreciate the service department. The sales folks are just as professional. Thanks for years of consistently great service!
Recommended
Douglas B. from Voss Hyundai responded on 07/22/2019 04:35 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Provides thorough quality service.
Recommended
Douglas B. from Voss Hyundai responded on 07/20/2019 05:42 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Centerville, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall completion
Quick to get it in and quick to get vehicle back and that was with a total of 5 recalls that needed addressed.
Recommended
Douglas B. from Voss Hyundai responded on 07/20/2019 05:43 AM

Good Morning,

Thank you for your review of our service department and team. We appreciate your business and value your feedback.

We strive to deliver a 5-star experience to you while in for service, what can we do differently to earn a 5-star rating on your next visit?

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

DH
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Dianne H.
Lebanon, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, friendly staff
I’ve had multiple visits to Voss Hyundai, all for non-essential things since my 2011 Tucson is a fantastic car. Each time they were very courteous, got me in quickly and even washed my car before returning it to me. For the first time since I’ve owned my car I had a problem with my gearshift. Voss got me in within a couple of days whereas the dealership where I actually bought the car couldn’t get me in for over two weeks. They explained exactly what was wrong, exactly what the cost would be which was very reasonable and even provided me with a free shuttle directly to my home which was about 15 miles away while they worked on my car. When my car was done only a few hours later, they sent Mike back to come pick me up and take me to my car. Mike is a great conversationalist and made the 20 minute ride very comfortable. I highly recommend Voss Hyundai.
Recommended
Douglas B. from Voss Hyundai responded on 07/17/2019 07:17 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team. We are pleased to hear about your experience with us and I will be sure Mike knows how much you enjoyed the shuttle ride.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

FM
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Frank M.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No title
Already suggested to friend
Recommended
Douglas B. from Voss Hyundai responded on 07/16/2019 01:07 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

BS
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Barb S.
Miamisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Sport owner
Visit was due to a recall. Everything went smoothly and timely. Thank you!
Recommended
Douglas B. from Voss Hyundai responded on 07/15/2019 06:06 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

AM
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Amie M.
Miamisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly wonderful staff and above efficient service
Love my car and that HYUNDAI service Justin has always treated us well as well as everyone else there. I never have to worry about anything!
Recommended
Douglas B. from Voss Hyundai responded on 07/15/2019 06:05 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

LA
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Lisa A.
Sugarcrk Township, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Job as Usual
I have been going to Voss Hyundai for years and have always been impressed by their service dept.
I was honestly not as impressed by their new car sales department and bought my most recent vehicle from another dealer.
Recommended
Douglas B. from Voss Hyundai responded on 07/15/2019 06:04 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Would you like me to have the Sales Manager call you?


Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

TT
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Toby T.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Mark really helped me out with my tire. Got it quickly and was able to squeeze me in to get it fixed.
Recommended
Douglas B. from Voss Hyundai responded on 07/15/2019 06:02 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

RM
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Rhonda M.
Trotwood, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car Repairs
I recommend Voss Hyundai for all of your service needs. They also have great customer service.
Recommended
Douglas B. from Voss Hyundai responded on 07/12/2019 04:40 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

RC
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Robert C.
Springboro, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Honest Work
Voss does good work and they have proven to be honest. This time I felt it took a little to long for the service. It was a little over an hour for an oil change and tire rotation.
Recommended
Douglas B. from Voss Hyundai responded on 07/09/2019 08:39 AM

Good Morning,

    Thank you for your feedback and continued business with us. I did take a look at the total service time that you were in for, normally an oil change and tire rotation do take just under an hour, but you also had a recall for software update and that is what took the addition time. I will follow up with your advisor about them not setting the correct time expectation with you during the write up process.

THank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

AB
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Anthony B.
Miamisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I have worked with Mark and the team at Voss for many years. They are always friendly and do their best to accommodate me.
Recommended
Douglas B. from Voss Hyundai responded on 07/08/2019 05:02 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

HF
gravatar
Howard F.
Miamisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service and employees
very satified
Recommended
Douglas B. from Voss Hyundai responded on 07/05/2019 12:46 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

TJ
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Torry J.
Xenia, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Very fast and efficient
Recommended
Douglas B. from Voss Hyundai responded on 07/05/2019 05:46 AM

Good Morning,

Thank you for your Great review, we appreciate your business and you taking the time to provide us with your feedback.

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with
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