MA

MARK A ATWOOD

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(890 reviews)
85

SS
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Susan S.
Englewood, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service and great service people!
Recommended
Douglas B. from Voss Hyundai responded on 04/29/2019 05:42 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

VW
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Vicki W.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Car Service
Voss Hyundai is the only car dealership that I trust. I trust them for both buying cars and servicing cars. They continually provide quality customer service and quality car care. The service team is fantastic!
Recommended
Douglas B. from Voss Hyundai responded on 04/26/2019 07:34 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Centerville, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Long time for an oil change
I made an appointment for an oil change and whe. I got there I was told it would take an hour. It took nearly 2 hours.
Recommended
Douglas B. from Voss Hyundai responded on 04/24/2019 04:54 AM

Good Morning,
   
      Thank you for your business and for your feedback about your service experience with us. We apologize for the delay that you encountered during your service visit. I will follow up with your advisor and would like to contact you after I get more information about the delay.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Centerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service.
I recently had my car serviced at Voss Hyundai for the first time and was very impressed with the service I received for my car. My car is running better than ever and the staff was very helpful and professional.
Recommended
Douglas B. from Voss Hyundai responded on 04/23/2019 01:56 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

AA
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Amy A.
Miamisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service Again
Always excellent service at this dealership. Mark is really helpful and they take good care of my car.
Recommended
Douglas B. from Voss Hyundai responded on 04/23/2019 01:55 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I fell comfortable when I get my car serviced.
Thumbs up!
Recommended
Douglas B. from Voss Hyundai responded on 04/23/2019 10:34 AM

Good Afternoon,

Thank you for your review of our service department and team. We appreciate your business and value your feedback.

We strive to deliver a 5-star experience to you while in for service, what can we do differently to earn a 5-star rating on your next visit?

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Union, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Great place with great people working there
Recommended
Douglas B. from Voss Hyundai responded on 04/23/2019 04:55 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

GH
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Glen H.
Centerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service staff
Very friendly and no oil drip after change!
Recommended
Douglas B. from Voss Hyundai responded on 04/22/2019 01:46 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

RC
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Robert C.
Springboro, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Voss Hyundai does good work. That's why I return.
Recommended
Douglas B. from Voss Hyundai responded on 04/19/2019 05:27 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Friendly service
Recommended
Douglas B. from Voss Hyundai responded on 04/16/2019 12:47 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Miamisburg, OH
2011 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly, competent
friendly, competent
Recommended
Douglas B. from Voss Hyundai responded on 04/15/2019 11:30 AM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

AA
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Art A.
Miamisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good troubleshooting
Nice job fixing my check engine light due to a bad spark plug.
Not Recommended
Douglas B. from Voss Hyundai responded on 04/15/2019 04:48 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

MS
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Mary S.
Springboro, OH
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always easy to work with.
That pretty much tells it. Plus their pricing is fair.
Recommended
Douglas B. from Voss Hyundai responded on 04/11/2019 12:48 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

BG
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Betty G.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Great customer service!
Recommended
Douglas B. from Voss Hyundai responded on 04/10/2019 04:48 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

MA
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Mary A.
Englewood, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Care!
Mark went above and beyond taking good care of the service of my car. He has a good team at Voss!
Recommended
Douglas B. from Voss Hyundai responded on 04/08/2019 05:18 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

MP
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Michelle P.
Miamisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service, attention to my needs
Great Service Department
Recommended
Douglas B. from Voss Hyundai responded on 04/08/2019 05:17 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

ZR
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Zia R.
Sugarcrk Township, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Charge people, Don't rip them off.
Charge people, Don't rip them off.
Not Recommended
Douglas B. from Voss Hyundai responded on 04/05/2019 09:36 AM

Good Afternoon,
    
     Thank you for your feedback, I have reviewed your work order and i think there is a misunderstanding on your invoice. Your tire rotation was 19.95 and you also had a cooling system service done for 46.20. Please feel free to contact me if you would like to go over this concern further.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

SS
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Steven S.
Piqua, OH
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change & computer update.
Scheduled oil change. Used online discount coupon. Dealer updated computer during visit. Hour and a half visit. Used free wi-fi in lounge. Bottled water and coffee available. TV in lounge area.
Recommended
Douglas B. from Voss Hyundai responded on 04/04/2019 09:24 AM

Good Afternoon,

Thank you for your review of our service department and team. We appreciate your business and value your feedback.

We strive to deliver a 5-star experience to you while in for service, what can we do differently to earn a 5-star rating on your next visit?

Please let myself or any of the team members know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Miamisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Very nice professional staff. Did not feel pressured into unnecessary service.
Recommended
Douglas B. from Voss Hyundai responded on 04/02/2019 01:52 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

JK
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Jan K.
Tipp City, OH
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service and I trust when they tell me what my car needs
I do recommend Voss Hyundai to anyone who wants to buy a car. I have bought my last 3 new cars here (all Santa Fe's, my daughter just bought a 2019 Ioniq from Voss and I plan on purchasing a used car from Voss Hyundai in the next couple of weeks. I highly recommend Voss Hyundai to everyone. I have several friends who I have also sent there and they purchased new cars. Mark is my service rep and he is great, always helpful, friendly and I trust him. Justin is the service rep for my daughter's car and I drop it off for her when it needs service. He is great to work with also.
Recommended
Douglas B. from Voss Hyundai responded on 04/02/2019 09:34 AM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with
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