MA

MARK A ATWOOD

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(890 reviews)
85

GS
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Greg S.
Dayton, OH
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer Service
While I did not purchase my Hyundai from Voss, it is the dealership nearest to me for service. Given the quality of the vehicle I have only had it in for significant work on a few occasions. Voss' customer service and quality work has been first rate. Mark Atwood has assisted me with service issues and represents the dealership and the brand very well. Thanks
Recommended
Douglas B. from Voss Hyundai responded on 09/04/2018 12:56 PM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

JM
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Jeana M.
New Lebanon, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Best service shop!
Great service with great communication. Kept up to date on service for my car. Delivered great results in a prompt manner.
Recommended
Douglas B. from Voss Hyundai responded on 09/04/2018 05:03 AM

Good Morning,

Thank you for your Great review . We appreciate your business and you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

PY
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Phil Y.
Sugarcrk Township, OH
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Regular Service
I took my 2015 Santa Fe in for a regular oil change, etc. and the service, as always, was excellent. This time I decided to stay in their lounge. Steve said it would take no more than an hour and he was right. Before I got knee deep in my emails, my SUV was ready. Great service!
Recommended
Douglas B. from Voss Hyundai responded on 09/04/2018 05:02 AM

Good Morning,

Thank you for your 5-Star review. We appreciate your business and you taking the time to provide us with your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Miamisburg, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Gas cap replacement
Parking area is small with potholes in lot.
The bathroom cleanliness was a positive.
The chairs in the lounge are in various degrees of disrepair.
The only “refreshment” as mentioned in the survey is water and coffee.
I realize they are working on several cars, however, I do not understand how it takes over an hour (almost 2 hours) to diagnose a leaky gas cap and replace it when they suspected it was a leaky gas cap to begin with. The tech told me the after market gas cap was probably the culprit before he scanned the car. The quality of work performed at Voss Hyundai is excellent. However, the service timeliness is in desperate need of improvement. Every time I have brought my vehicle there the service is slow. The staff also fail to explain the excessive wait times.
Recommended
Douglas B. from Voss Hyundai responded on 08/28/2018 01:34 PM

Good Afternoon,

Thank you for your business, we value your feedback and will use it to make changes. We have currently started a remodel of our building and will have upgraded furniture when the new lounge is complete there will also be vending machines in the new lounge as well as the complementary watter and coffee.  The testing to make sure of the repair for an evap leak does take time to run the whole cycle, and once the repair is made we run it again to verify the repair. I will follow up with your advisor about explaining the time required to make the diagnosis and repair. 
Please feel free to contact me if you have any other questions about your repair.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Quick service in less in a hour
Recommended
Douglas B. from Voss Hyundai responded on 08/27/2018 06:30 AM

Good Morning,,

Thank you for your review of our service department and team. We appreciate your business and value your feedback.

We strive to deliver a 5-star experience to you while in for service, what can we do differently to earn a 5-star rating on your next visit?

Please let myself of any of the team know if you have any questions about the service that we completed.
 
Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

DK
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Donald K.
Dayton, OH
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sevice Review
See previous screen comments
Recommended
Douglas B. from Voss Hyundai responded on 08/25/2018 03:10 PM

Good evening,
 
     Thank you for your business and for your feedback about your service experience. I will follow up with your advisor on Monday and would like to contact you one I have all your paperwork to go over your concerns. 

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

MF
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Mickala F.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Integrity
I have taken my car to Voss for service since purchasing it new in 04. I've never felt that unnecessarily work was recommended. All work done has been excellent.
Recommended
Douglas B. from Voss Hyundai responded on 08/25/2018 07:43 AM

Good morning,

 Thank you for your continued business and great review of our service team. 

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

SM
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Steven M.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Human contact and doing the extras
Mark even put my carseat in and out.
Recommended
Douglas B. from Voss Hyundai responded on 08/25/2018 07:39 AM

Good morning,

 Thank you for your business and great review of our service team. 

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

TJ
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Tracy J.
Franklin, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
My service experieince
It was so nice to work with the team in the Service department. There were issues that were unique and complex with the repair of my car. Your team was helpful and kind during that process.
Recommended
Douglas B. from Voss Hyundai responded on 08/20/2018 06:13 AM

Good Morning,

    Thank you for your business and Great review of our team. Please let us know if you have any questions about the completed service.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Seized Engine replaced under recall took forever.
The people at Voss Hyundai have done an excellent job always whenever I’ve had them work on my vehicles. Hyundai had a serious problem with getting my engine in to be replaced. It took almost 4 months from the time my engine seized, to the day I picked it up.
Recommended
Douglas B. from Voss Hyundai responded on 08/17/2018 06:12 AM

Good Morning,
     Thank you for your business and your feedback about your service experience with us. We are working with Hyundai to get better ETA's on those engines being delivered to us so we can better update our customers.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Centerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent Oil Leak repaired
Excellent service to repair what could have been a big repair, to something that was very simple. My only complaint would be that I brought my car in for an appointment at 9 am and had to call twice beginning at 4 pm to get an update. 2:30 phone message wasn't returned, and I had to call again at 4 ....was told to wait for service tech to call me back, but I had to insist that I be put on hold and they get an update for me while I waited.
Recommended
Douglas B. from Voss Hyundai responded on 08/16/2018 05:13 AM

Good Morning,
    
    Thank you for your business and your feedback about your service experience. I will follow up with your advisor about the time it took to get a callback and information about your car.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

JM
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Julian M.
Waynesville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff
The man who assisted me, Bill Ritchie, was very kind and helpful through the entire process of my car’s repairs! Everything was done in a very timely fashion.
Recommended
Douglas B. from Voss Hyundai responded on 08/14/2018 09:03 AM

Hello,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

I will be sure and let Bill know how happy you are.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

DW
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Dana W.
Miamisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They really care and treat customers GREAT.
Wife and I lease, we are on our 7th and 8 Hyundai. Love them, very reliable.Voss is by far best dealer we have ever felt with.
Dana & Kathy W
Recommended
Douglas B. from Voss Hyundai responded on 08/14/2018 09:02 AM

Good Afternoon,

Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
everything was great
great service, timely, could not ask for more
Recommended
Douglas B. from Voss Hyundai responded on 08/14/2018 06:04 AM

Good Morning,

Thank you for your review of our service department and team. We appreciate your business and value your feedback.

We strive to deliver a 5-star experience to you while in for service, what can we do differently to earn a 5-star rating on your next visit?

Please let myself of any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

AK
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Adam K.
Monroe, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick Service and an Honest Inspection
Came in for an oil change. I keep my car well maintained on my own, so I know when something is in need of repair/replacement. Most places will still try to sell you something. I was pleased when my adviser confirmed that everything was in good shape, he let me know that my cabin/engine air filters were getting dirty (which I knew) but didn't need to be replaced quite yet. It's nice to have a place I can trust.
Recommended
Douglas B. from Voss Hyundai responded on 08/13/2018 05:18 AM

Good Morning,

Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
This service center is top notch, always courteous and calls when the car is ready. They are also very informative of what the car needs or what service they have dobe
Recommended
Douglas B. from Voss Hyundai responded on 08/09/2018 09:31 AM

Good Afternoon,

     Thank you for your Great review of our service team. We appreciate your business and value your feedback about your service experience. 

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

JA
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John A.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and great price for oil change service
Scheduled a next day appointment for an oil change service and was in and out in less than an hour with a clean car.
Recommended
Douglas B. from Voss Hyundai responded on 08/09/2018 09:25 AM

Good Afternoon,

    Thank you for your Great review of our service team. We appreciate your business. 

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Miamisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I was in a spot with my grandson's car, punctured radiator hose, and Voss took care of it just as soon as they could.
I am Troy Miller's father and I was the one who called Voss , at the suggestion of my son as he and his wife were out of town. My grandson's Hyundai Santa Fe was disabled with a punctured radiator hose and I had no idea were to go for service / repair. I checked with my son and he suggested Voss. I visited Voss and was greeted by Mark Atwood who advised me on what your service department could do. I left the car on Wednesday morning and it was ready by Thursday afternoon. Since our son and daughter-in-law were out of town for the week we needed to get my grandson's car repaired as soon as possible. I must commend Mark Atwood on his help and guidance. The price to repair the Santa Fe was fair and reasonable. I think it impressed my son also. Maybe we will be future Hyundai customers. Again my thanks to Voss Hyundai, Mark Atwood and the service department.
Recommended
Douglas B. from Voss Hyundai responded on 08/09/2018 09:23 AM

Good Afternoon,

     Thank you for your Great review. We appreciate your business and value your feedback about our team. I will let Mark know how pleased you are with his service. 

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

GB
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Gary B.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
reat service
great service. performed the work in the time that was estimated.
Recommended
Douglas B. from Voss Hyundai responded on 08/06/2018 08:01 AM

Good Morning,

     Thank you for your Great review of our service department and team. We appreciate your business. 

 Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

CD
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Clark D.
Miamisburg, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
undecided...still waiting for parts
waiting for parts for tpm.... source of rumble/vibration cannot be found
Recommended
Douglas B. from Voss Hyundai responded on 08/05/2018 09:54 AM

Thank you for your business and for your feedback. Once your parts have arrived and are installed we hope to hear about your experience with us.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with
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