MA

MARK A ATWOOD

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(890 reviews)
85

NM
gravatar
Nathaniel M.
Trenton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
.
Recommended
Douglas B. from Voss Hyundai responded on 06/02/2021 04:49 AM

Good Morning Nate,


Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team. 

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

DD
gravatar
David D.
Oregonia, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Really great dealership and a better service department
A dealership is only as good as its service department and Voss Hyundai has the best service department you will ever find.
Recommended
Douglas B. from Voss Hyundai responded on 05/14/2021 04:46 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

SR
gravatar
Steven R.
Centerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Voss is Boss!
I felt very comfortable buying a car from Voss. The salesman was very knowledgeable and I felt no pressure during the entire process. The service department is wonderful! They were extremely courteous and thorough in answering questions and explaining any concerns I had. It was also very easy to schedule an appointment for maintenance.
Recommended
Douglas B. from Voss Hyundai responded on 05/11/2021 04:53 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

KW
gravatar
Kim W.
Springboro, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Over And Above
On several occasions a member of the Voss Hyundai Service Team have gone out of their way to respond to one of my questions via email — after working hours. To me, this is customer service and care at its highest level.
Recommended
Douglas B. from Voss Hyundai responded on 05/10/2021 04:44 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your continued business and your 5-star review of our service department and team. I will make sure each of the team members know how pleased you are with their efforts.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Centerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place to do business
From sales to service the staff was outstanding! I have no doubt I will return to Voss for my next vehicle.
Recommended
Douglas B. from Voss Hyundai responded on 05/03/2021 04:43 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your Great review of our service team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Fairborn, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Good people
Good service
Recommended
Douglas B. from Voss Hyundai responded on 04/29/2021 02:27 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

MM
gravatar
Mary M.
Wilmington, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021
verified customerVerified Customer
Category: Service
Sunata Hyundai
I am elderly and a widow and know nothing about cars, when my husband passed away Mark told me he would advise me on my car care and I have never been disapointed or overcharged. You know some places do tell widows they need work done that they don't need. I have never had to worry about that. Mark always has time to talk to me about my car and doesn't lead me astray.
Recommended
Employees worked with

MM
gravatar
Mary M.
Wilmington, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2021
verified customerVerified Customer
Category: Service
Sunata Hyundai
I am elderly and a widow and know nothing about cars, when my husband passed away Mark told me he would advise me on my car care and I have never been disapointed or overcharged. You know some places do tell widows they need work done that they don't need. I have never had to worry about that. Mark always has time to talk to me about my car and doesn't lead me astray.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/17/2021
Service Type: Maintenance
Category: Service
I trust Mark Atwood at Centerville Hyundai
I am an elderly widow lady who knows nothing about cars. When my husband passed away Mark said he would always make sure they took the best care of my car and needs. I feel confident he was being honest and I like talking to him. I have never had a bad experiance or had to pay for something I didn't need. I hope he never changes jobs!
Recommended
Douglas B. from Voss Hyundai responded on 04/17/2021 05:12 AM

Good Morning,
     I would like to call and follow up about your service expedience with us.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

BS
gravatar
Brian S.
Sugarcrk Township, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love my Hyundai
The brand I trust 2006 and 2016 Accent and now a 2020 Elantra I am extremely satisfied. Voss Hyundai is the best.
Recommended
Douglas B. from Voss Hyundai responded on 04/17/2021 05:16 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

DJ
gravatar
Donqualle J.
Miamisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Loved the service Hyundai provides, will definitely be back again.
Recommended
Douglas B. from Voss Hyundai responded on 03/30/2021 11:00 AM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

GH
gravatar
George H.
Huber Heights, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great staff and service!
Great staff and service along with fast appointment times!
Recommended
Douglas B. from Voss Hyundai responded on 03/30/2021 04:43 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

DB
gravatar
Daniel B.
Miamisburg, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/18/2021
Service Type: Maintenance
Category: Service
Douglas B. from Voss Hyundai responded on 03/18/2021 12:45 PM

Good Afternoon,
     Thank you for the opportunity to go over your survey. We appreciate your time and your feedback.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Sugarcrk Township, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Most reasonable oil change yet
We moved here from out of state, and after taking the vehicle to a local place.. we brought it here and got faster service for half the price!
Recommended
Douglas B. from Voss Hyundai responded on 03/15/2021 04:42 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team. Please feel free to stop in at anytime and we will gladly take your Tucson through the car wash. 

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service visit
Exceptional work by a most talented staff.
Recommended
Douglas B. from Voss Hyundai responded on 03/10/2021 04:42 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

LM
gravatar
Larry M.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
My wife and I have always received excellent service from everyone at Voss Hyundai.
Recommended
Douglas B. from Voss Hyundai responded on 03/09/2021 06:56 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your continued business and your Great review of our service team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

BD
gravatar
Beverly D.
Springboro, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer services hat is the best I’ve ever had
Mark Atwood and Justin could write the book on how to excel in customer care. The are friendly, knowledgeable and caring employees. Part of my decision to buy another Hyundai would be due to these excellent men and their willingness to help me with my car.
And the mechanics consistently to a great job.
Recommended
Douglas B. from Voss Hyundai responded on 03/03/2021 04:52 AM

Good Morning,

     Thank you for your continued business with us. We appreciate your feedback about your service experience.
     Please let us know if you have any questions about the service that we completed. I will be sure the team knows how pleased you are with their efforts.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

EK
gravatar
Evan K.
Centerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good customer service
good service nice facility
Recommended
Douglas B. from Voss Hyundai responded on 03/02/2021 04:51 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your 5-Star review of our service team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

NM
gravatar
Nathaniel M.
Trenton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
Douglas B. from Voss Hyundai responded on 02/02/2021 12:48 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your Great review of our service team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Miamisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
People
The People and service make Voss a great place to take care of my cars maintenance
Not Recommended
Douglas B. from Voss Hyundai responded on 01/29/2021 04:58 AM

Good Morning,


Thank you for taking the time to take this survey. We appreciate your business and your Great review of our service team.
I will get with Mark and get him a replacement mask this morning, thank you for sending in your concerns.


Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

RC
gravatar
Robert C.
Springboro, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
You Can Count On Them
Honest and friendly people that take good care of your cars. I have found their pricing to be fair also.
Recommended
Douglas B. from Voss Hyundai responded on 01/28/2021 01:37 PM

Good Afternoon,


Thank you for taking the time to take this survey. We appreciate your business and your 5-star review of our service department and team.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.