MA

MARK A ATWOOD

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(890 reviews)
85

KB
gravatar
Kyle B.
Xenia, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fine service. Needs to pay attention to the details.
A few days after my appointment the tire sensors went off for low tire pressure. This was supposed to be included with the package I got and it was not done properly as several tires were 5+ PSI below what they should have been.
Recommended
Douglas B. from Voss Hyundai responded on 10/18/2017 09:07 AM

Good Afternoon ,

Thank you for your review of our service department and team. We appreciate your business and value your time.

    Please feel free to stop by and we can recheck your tire pressure since we have had a few temperature changes over the last few days. 

Please let myself or any of the team know if you have any questions about the service that we completed.


Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

DF
gravatar
David F.
Centerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service.
Always great, friendly, and trustworthy service. They never try to rip you off!
Recommended
Douglas B. from Voss Hyundai responded on 10/18/2017 09:03 AM

Good Afternoon,

Thank you for your Great review of our service department and team. We appreciate your business and value your time.

Please let myself or any of the team know if you have any questions about the service that we completed.


Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Springboro, OH
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Dept is outstanding
Service was outstanding. ....
Recommended
Douglas B. from Voss Hyundai responded on 10/17/2017 01:03 PM

Good Afternoon,

Thank you for your 5-Star review of our service department and team. We appreciate your business and value your feedback.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

AB
gravatar
Anthony B.
Miamisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service provider
I’ve used Voss Hyundai for about 10 years. They’ve always been professional and responsive to my needs.
Recommended
Douglas B. from Voss Hyundai responded on 10/11/2017 04:37 AM

Good Morning,

Thank you for your 5-Star review of our service department and team. We appreciate your continued business.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

MB
gravatar
Marco B.
Dayton, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Rotor replaced
The job was completed.
Recommended
Douglas B. from Voss Hyundai responded on 10/10/2017 12:39 PM

Hello,

Thank you for your review of our service department and team. We appreciate your business and value your feedback on your experience with us.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

LH
gravatar
Linda H.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service rating
Employees very friendly and answered all my questions
Recommended
Douglas B. from Voss Hyundai responded on 10/09/2017 04:37 AM

Good Morning,

Thank you for your 5-Star review of our service department and team. We appreciate your business and value your feedback on your experience with us.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

JW
gravatar
Jill W.
Lebanon, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service!
Always satisfied with the top quality service we receive every time.
Recommended
Douglas B. from Voss Hyundai responded on 09/29/2017 12:55 PM

Good Afternoon,

Thank you for your 5-star review of our service department and team. We appreciate your continued business and value your feedback about your experience with us.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

EC
gravatar
Emily C.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Voss provides fast, friendly, and affordable service.
Keep up the great work. I will continue to come to you for my car services.
Recommended
Douglas B. from Voss Hyundai responded on 09/29/2017 05:12 AM

Good Morning,

Thank you for your Great review of our service department and team. We appreciate your continued business and value your feedback about your experience with us.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

Verified Customer
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
tHEY ARE VERY EFFICIENT AND FRIENDLY
Good job Voss
Recommended
Douglas B. from Voss Hyundai responded on 09/26/2017 03:00 PM

Hello,

Thank you for your 5-Star review of our service department and team. We appreciate your business and value your feedback about your experience with us.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

GS
gravatar
Gary S.
Springboro, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I will recommend to all.
Recommended
Douglas B. from Voss Hyundai responded on 09/26/2017 02:59 PM

Hello,

Thank you for your Great review of our service department and team. We appreciate your business and value your feedback about your experience with us. I will be sure and pass this on to Mark so he knows how pleased you are.

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

HK
gravatar
Heather K.
Middletown, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Maintenance and service
Staff are knowledgeable and courteous
Recommended
Douglas B. from Voss Hyundai responded on 09/20/2017 04:33 AM

Good Morning,

Thank you for your review. We appreciate your business and value your feedback to help up make your experience better.

We strive to deliver a 5 star experience to our customers, what could we do differently to earn a 5-star rating on your next visit?

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

RB
gravatar
Ruby B.
Trotwood, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good job
found the problem
Recommended
Douglas B. from Voss Hyundai responded on 09/20/2017 04:29 AM

Good Morning,

Thank you for your Great review. We appreciate your business and value your feedback.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

GE
gravatar
Gary E.
Centerville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Knowledgeable and professional service managers, timely work, and aware of resulting costs etc
Absolutely the best
Recommended
Douglas B. from Voss Hyundai responded on 09/20/2017 04:27 AM

Good Morning,

Thank you for your 5-star review. We appreciate your business and kind words about our team.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

CB
gravatar
Carolyn B.
Fairborn, OH
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Been bringing my cars here more than 15 years. This service department is why I come to this dealship to buy my cars. In fact when I purchased my Ioniq a couple months ago I had questions that I went to talk with Mark about before I decided to buy it.
Recommended
Douglas B. from Voss Hyundai responded on 09/20/2017 04:26 AM

Good Morning,

Thank you for your Great review. We appreciate your continued business and value your feedback.

I will be sure and share your review with Mark so he knows how pleased you are with his service.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

SD
gravatar
Susan D.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Customer Service
I've been bringing my vehicle to Voss for 8 years now...and will continue to do so...Service is excellent...
Recommended
Douglas B. from Voss Hyundai responded on 09/18/2017 05:29 AM

Good Morning,

Thank you for your Great review. We appreciate your continued business and value your time.

I will be sure and let the team know how pleased you are.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

EC
gravatar
Elizabeth C.
West Alexandria, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Excellent customer service from face to face communications to electronic communications and discounts offered without asking but simply because I elected to have the work done there. I felt like my business was very much valued and appreciated. Attention to detail was great and is rare in the service world today in general.... it was a refreshing experience.
Recommended
Douglas B. from Voss Hyundai responded on 09/18/2017 05:25 AM

Good Morning,

Thank you for your Great review. We appreciate your business and value your feedback.

We are very please to hear how happy you are with our service team and our process. I will be sure and let the rest of the team know how pleased you are.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

SC
gravatar
Stephanie C.
Miamisburg, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
I'm currently driving my third Hyundai and I have always come here for service. Never a bad experience.
Recommended
Douglas B. from Voss Hyundai responded on 09/18/2017 05:12 AM

Good Morning,

Thank you for your Great review. We appreciate your continued business and value your feedback.

I will be sure and let the rest of the team know how pleased you are with their service.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

JR
gravatar
Jennifer R.
Saco, ME
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Another great service
Friendly, caring
Recommended
Douglas B. from Voss Hyundai responded on 09/15/2017 04:40 AM

Good Morning,

Thank you for your Great review. We appreciate your business and value your feedback.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

PG
gravatar
Pamela G.
West Carrollton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good follow thru and speed of service
good service to detail
Recommended
Douglas B. from Voss Hyundai responded on 09/13/2017 11:10 AM

Hello,

Thank you for the 5-star review of our service department and staff. We appreciate your business and value your feedback.


Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with

JB
gravatar
Jacque B.
Lebanon, OH
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Safety recall
I feel like I matter and that I am appreciated as a Customer.
Something that would be nice to do while I am there is to have a computer set up that would take me thru what it would take to upgrade to a new vehicle, what upgrades there are to the new vehicles, what deals are going on at that time, and how to get a close quote to what my vehicle is worth.
Recommended
Douglas B. from Voss Hyundai responded on 09/12/2017 02:46 PM

Hello,

Thank you for your review of our service department and team. We appreciate your business and value your feedback.

We strive to deliver 5-star service to our customers, What could we do differently on your next service visit to earn a 5-star rating?

Please let myself or any of the team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.