Business Solutions
SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

Reviews of Mary A Carter

Verified Customer
Fort Worth, TX
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service!!!
Excellent Service. No over selling of services not needed.
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 06/19/2020 12:02 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
Verified Customer
Midlothian, TX
2017 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly Staff
Great customer service.
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 06/19/2020 12:02 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
DS
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Debra S.
Burleson, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary service writer
Great job.
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 06/16/2020 06:35 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
Verified Customer
Alvarado, TX
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Dealership
Hiley Hyundia of Burleson always top notch service !!!
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 06/16/2020 06:35 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
DB
gravatar
David B.
Bedford, TX
2015 Hyundai Azera
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
be very wary
after sending an email for a discount for oil change and tire rotation, they didn't want to give it to me because "I didn't bring in a copy of the email". No where on the email does it say you need to bring in a copy. I also told the scheduler multiple times about the coupon. The service rep just said - "well, you didn't talk to me". Secondly they didn't do the tire rotation. Instead they wanted to sell me two new tires. Even though the tires I had on the car were less than a year old. I didn't buy new tires - they didn't do the rotation. Took my car back to the place where I purchased the tires, they saw the slight cupping on the rear tires and said that's what happens when you don't rotate the tires. The rear-end is much lighter than the front and you need to rotate the tires to keep them from doing that. They were not destroyed, bad, needing replacement, etc. I've been driving them rotated to the front of the car for a week. No problems.
Be wary of Hiley Hyundai of Burleson
Not Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 06/10/2020 06:37 AM

We are very concerned that you are not satisfied with your visit to our store.  I will look into this and reach out to you to see what we can do to make this right.  

Best Regards,

Ryan Sigman
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

RYAN S. from Hiley Hyundai of Burleson responded on 06/18/2020 12:13 PM

Thank you for completing our survey.  I was concerned with your satisfaction based on your survey scoring and am trying to reach you to see what we can do to improve your visit with us here at Hiley Hyundai of Burleson.

Please contact me at your earliest convenience.

Ryan Sigman
Service Manager

Hiley Hyundai of Burleson
817-945-9900

Employees worked with
MC
Mary A Carter
JT
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Jennifer T.
Burleson, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good deal & quick service
We caught a buy 3 tires get the 4th for $1 sale + had an alignment and oil change. Mary was very helpful and had our car ready at the promised time!
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 06/09/2020 09:49 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
MF
gravatar
Mary F.
Burleson, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary the service writer
Very kind and helpful and knowledgeable
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 06/05/2020 05:48 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
Verified Customer
Cleburne, TX
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT DEALERSHIP
This is a great dealership. They always go above and beyond any thing I expect.
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 06/04/2020 05:44 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
SG
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Sharon G.
Artesia, NM
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Mary in the service department is AWESOME! Very knowledgeable and always making sure everything is done correctly!
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 06/02/2020 01:31 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
TB
gravatar
Teaira B.
Crowley, TX
2009 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ask for Arthur Smith!
I want to literally thank Arthur for everything he did for me and my FIRST car purchase on Saturday, May 30th. He was very informative, helpful, and dealt with both my parents LOL. I told him my budget and what i wanted to pay monthly and he hit it right on the mark! He only pulled cars within my budget and didnt show me any extra: First car i test drove, i fell in love! THAT MAN NEEDS A RAISE!! Thank you Arthur!! I will see you and make sure to say hello when i bring my car in for services!
Recommended
Employees worked with
MC
Mary A Carter
SK
gravatar
Sheron K.
Fort Worth, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
The service Dept is great. All my car issues and questions are addressed in a timely manner. Mary is kind, considerate and always provides what is asked of her. I will come back each time for service on my Hyundai.
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 05/29/2020 05:42 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Service is done quickly a update on your car is given clean an out
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 05/28/2020 10:32 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
KD
gravatar
Kathleen D.
Stephenville, TX
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast friendly service
Fast friendly service
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 05/19/2020 06:10 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
DS
gravatar
Debra S.
Burleson, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy customer
Absolutely the best service around.
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 05/18/2020 01:23 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
JT
gravatar
Johnny T.
Alvarado, TX
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Turns a inconvenient event into something wonderful
My fairly new hybrid sonata had an issue and stopped functioning at the most inconvenient time. Mary at the service department made my day by providing a great solution for my immediate need. I couldn’t be happier. Thank you,
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 05/16/2020 06:27 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
VM
gravatar
Victor M.
Fort Worth, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent!
Mary, is my service advisor that I always deal with; she always makes sure I understand any issues that my vehicle is having so it can be taken care of. Very happy with her customers service.
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 05/15/2020 12:20 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
MA
gravatar
Margaret A.
Mansfield, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I Hiley Recommend!
Always dependable
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 05/11/2020 06:11 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
RA
gravatar
Richard A.
Grandview, TX
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Servicing my 2019 Accent
Mary in the Service Dept was a pleasure working with. She had our vehicle in and out in short order. She is an excellent employee and knows how to ensure her customers feel like they are her top priority.
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 05/02/2020 06:48 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
KJ
gravatar
Kartrica J.
Crowley, TX
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Customer Service. Mary
The service rep Mary it was great she explained everything well and I love to hear her opinion and are facts about different situations about my car
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 05/02/2020 06:48 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
TS
gravatar
Tammy S.
Alvarado, TX
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly
Everyone was very friendly. I was in and out of there very quickly.
Recommended
RYAN S. from Hiley Hyundai of Burleson responded on 05/01/2020 05:49 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Ryan Sigman 
Service Manager
Hiley Hyundai Of Burleson

817-945-9900

Employees worked with
MC
Mary A Carter
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