Business Solutions
SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

Reviews of Mary A Carter

KJ
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Kartrica J.
Crowley, TX
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
The Customer Service. Mary
They were helpful, making sure my needs were met.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 02/20/2020 07:26 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
JR
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Jose R.
Fort Worth, TX
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They make things right
Good job
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 02/20/2020 07:12 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
TB
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Tamera B.
Fort Worth, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A smile always awaiting me at Hiley
Big thanks to Mary Carter who got to me in less than a minute when I was dropping off my vehicle and handled it all for me very professionally. Mary also arranged a shuttle to come and pick me up when my vehicle was done everything was quick and done correctly and everyone was courteous
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 02/20/2020 07:11 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Iredell, TX
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Very helpful
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 02/20/2020 07:21 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
HD
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Hugh D.
Burleson, TX
2019 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/19/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
OIL CHANGE AND COMPUTER UPDATE RECALL
Communication was good and no issues with the work completed other than it took longer than I was expecting. Took almost an hour and a half for an oil change an a computer update. Dealership is suggesting an oil change be done every 3750 miles which is half of what the maintenance book recommends. I usually get them done at 5000 miles anyway just because traffic is heavier in this area and its much easier to remember to get them done on an even mileage like 5000, 10,000 15,000 etc. All other aspects of the visit went ok.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 02/20/2020 07:10 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Grandview, TX
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Good customer service.
Very helpful and fast on repairs:

Hold music is terrible. If you get put on hold get ready to be taken back to the mid 80’s arcade electric avenue robotic atmosphere.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 02/17/2020 02:16 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
TE
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Troy E.
Fort Worth, TX
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Troy Eastland Jr CSM /E9 Ret.
They did as always and great job and I will most likely buy another vehicle from this dealership in the next 30/45 days
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 02/11/2020 10:49 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

 

Employees worked with
MC
Mary A Carter
RF
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Ronald F.
Duncanville, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Mary and staff have always been great!
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 02/11/2020 10:46 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service.
Always a good experience.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 02/11/2020 10:45 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service my vehiclecare ab
Good
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 02/05/2020 11:51 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
KJ
gravatar
Kartrica J.
Crowley, TX
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Customer Service.
My Service Rep Mary was great!
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 02/01/2020 08:09 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Mansfield, TX
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Fast and reliable
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/31/2020 04:18 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson
Respond

Employees worked with
MC
Mary A Carter
KY
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Kiandria Y.
Crowley, TX
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great place and people .
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/31/2020 04:18 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
SB
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Shawna B.
Fort Worth, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Welcoming
Speedy and polite service! Thank you!
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 02/01/2020 08:10 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
YS
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Yvonne S.
Burleson, TX
2019 Hyundai Santa Fe Xl
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenience
The only reason I cannot give a 5 star is their car wash needs to be improved. It bent my custom license plate cover and they did not notify me or try to fix or offer reimbursement. Had they done just one of those things I would be completely satisfied.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/31/2020 09:05 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
JT
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John T.
Burleson, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
No pressure service.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/31/2020 09:05 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2015 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great service department. Very friendly and competent.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/30/2020 03:18 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Denton, TX
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service!
Great atmosphere!
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/28/2020 12:11 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
LL
gravatar
Linda L.
Fort Worth, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service --Bad Navigation Systems
I like the service department. They have been great . . . except for (in my old car) when my phone would not work with the Navigation System (from day 1). They could not fix that. I pushed all the way up, and was told that some phones just do not work. Blah. Blah. Blah. Their System was Bad! Thing is, I really liked my car, except for that one really annoying thing. So I spent thousands of dollars to purchase a new Hyundai that I love. Yeah, I spent thousands of dollars for a Navigation System (that works) in the same car that I had previously. Stupid, right? So now, every time I go to the service department I feel Stupid. What can Hyundai do to improve? They can give me a rebate on the cost of the Navigation System.
Not Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/23/2020 07:58 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
SL
gravatar
Sheila L.
Fort Worth, TX
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Job
Great service
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 01/20/2020 09:30 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
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