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SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

Reviews of Mary A Carter

AL
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Alexis L.
Burleson, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
This is the first Hyundai that we've owned and it's really been a great vehicle. When getting it serviced they've provided excellent customer service - above and beyond!! My first oil change, they drove me home then brought my car to me so I didn't have to even leave my house again! Also, have never tried to up/ over sell me on service. They've informed me of service they'd recommend, such as realignment (mine was ot of alignment) but never tried to do the nickle dime up sale I've experienced elsewhere.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 12/21/2019 08:37 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
JH
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John H.
Fort Worth, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Mary, my service advisor was great. She answered all my questions and provided great customer service.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 12/20/2019 04:52 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
SU
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Stacie U.
Burleson, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service from an awesome service team, starring Mary!
Awesome service team and they give you awesome service! Was in and out in no time- car was left looking better than when I came in- they washed it, fixed it, and left it perfect! AND MS. MARY: she’s always AWESOME! Knows her stuff and is a very valuable asset to Hiley Hyundai Burleson!
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 12/20/2019 12:44 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
DR
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Desiree R.
Forest Hill, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Mary was helpful and provided amazing customer service.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 12/20/2019 12:44 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
AS
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Amy S.
Keene, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Best service in the metro plex
Burleson Hyundai has the best customer service in the metroplex. Mary in the service department went overboard to accommodate my schedule and needs
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 12/20/2019 12:45 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2016 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I love the Hiley experience. I appreciate the professionalism and the excellent care of my vehicle. Thank you!
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 12/19/2019 08:13 AM

Good afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
RC
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Rosen C.
Crowley, TX
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
good and timely service and friendly staff.
I will definitely come back and hopefully the service will continue be the same.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 12/11/2019 03:27 PM

Good afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customers service
In and out take care of your needs keep you on the road with safety
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 12/10/2019 12:57 PM

Good afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
SK
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Sheron K.
Fort Worth, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome customer service
Mary is the reason I continue to return for service. Her attention to detail and she takes time to answer your questions and concerns.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 12/05/2019 07:20 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
MM
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Michael M.
Mansfield, TX
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
timely service
oil change, tire rotation, and car wash were done timely and future maintenance work was outlined.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 11/26/2019 07:54 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
DS
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Debra S.
Burleson, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service
Great Custer service manger and service techs. Mary is awesome.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 11/23/2019 08:00 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
LD
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Lisa D.
Burleson, TX
2019 Hyundai Santa Fe Xl
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
I have truly enjoyed my experience with Hyundai! Everyone is so friendly, helpful and knowledgeable. I have never felt so welcomed by any other dealership as I have here. I will continue to purchase from Hyundai!
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 11/19/2019 09:58 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
OC
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Olga C.
Milford, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service and friendly staff
Staff is very caring, friendly and provides great service
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 11/19/2019 09:58 AM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
BM
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Bryan M.
Burleson, TX
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Buying the car was Easy and I got exactly what I was looking for after looking online.

The Service was fantastic, my first service was painless. The air was low in the tires, Winter had started to set in, and the oil needed a change. They went ahead and washed it as well. There was a software update that was taken care of and 1.5hrs later and it was ready to go back on the road.

I sat and drank Coffee the whole time, and the Staff was fun!

They were training a new employee and you could tell they were starting to work like a team onsite.

Great Job all around.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 11/15/2019 06:06 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
MM
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Marcus M.
Arlington, TX
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My Experience
Hiley Hyundai does it right. I didn't originally go there to buy a car but to find out what was going on with my current car. I dropped my car off and got some bad news. Although I received bad news, it wasn't without options or answers. They even gave me other options to help me repair the damage to my car's engine. I didn't take this route. After going through many options, I sat down with Ron. Ron helped me with getting into a brand new car, fully loaded with tons of rebates to help me with my negative equity. They were there to assure me that everything was going to be OK. I drove away with a brand new car and no more worries.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 11/14/2019 03:26 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
MC
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Mary C.
Alvarado, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
They do a great job, not always the quickest but always friendly and do a great job
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 11/14/2019 01:31 PM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
xx
xx
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 11/14/2019 01:30 PM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy
Everything was good my car
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 11/12/2019 07:11 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
Professional staff always willing to go the extra mile
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 11/11/2019 09:54 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
JN
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Jesus N.
Cleburne, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing service
Mary was super sweet at Hyundai of burleson.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 11/09/2019 12:24 PM

Good Afternoon,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
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