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SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

Reviews of Mary A Carter

Verified Customer
Burleson, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Service dept. folks always keep me up to date on status work being done. Service done in a timley manner.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 11/09/2019 06:37 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Mansfield, TX
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
V
B
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 11/08/2019 11:51 AM

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
SG
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Sharon G.
Artesia, NM
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great service! Mary and her team are always so informative and courteous.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 11/05/2019 02:44 PM

Good morning,

  We appreciate the wonderful compliments.  Thank you for choosing and trusting in Hiley Hyundai of Burleson. 

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
DH
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David H.
Burleson, TX
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I didn’t know I needed an appointment and I still got a very speedy service
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 11/05/2019 02:43 PM

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
RE
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Ruth Helen E.
Arlington, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary always takes great care of me
I have been to Hiley several times for service and Mary in the service department always takes great care of me. My wait is always comfortable.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 11/04/2019 08:18 AM

Good afternoon Ruth,

  We appreciate the wonderful compliments.  Thank you for choosing and trusting in Hiley Hyundai of Burleson. 

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Benbrook, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good dealership
Excellent Service
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 11/02/2019 09:19 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
HK
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Henry K.
Fort Worth, TX
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service Department
I've been bringing my car in for service at this dealership for over six years. The service is outstanding. They're always able to get my car in and back to me in a short amount of time. Their communication is excellent and they're upfront about the cost. Mary in the service department is friendly, knowledgeable, and professional. I definitely recommend the service department at this dealership.
Not Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 11/01/2019 09:28 AM

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
SU
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Stacie U.
Burleson, TX
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary is Excellent
I had my car serviced in 10/28 and Mary was excellent- as always! She had my car ready exactly when she quoted it would be ready! And she gave me some much needed info- we walked out later that day with a new G70 as well! Like I said earlier Mary is excellent. Go see her for your service needs.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/31/2019 07:50 AM

Good morning. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Employees worked with
MC
Mary A Carter
AK
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Allison K.
Burleson, TX
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Promptness, Professionalism, Performance
As always, the service is superior! And Mary the service rep plays a significant role in this.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/31/2019 07:49 AM

Good Morning ,

  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great Service
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/28/2019 07:35 AM

Good morning,

  We appreciate the wonderful compliments.  Thank you for choosing and trusting in Hiley Hyundai of Burleson. 

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
JS
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Julie S.
Burleson, TX
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very satisfied
I am completely satisfied with the service I got when I brought in my Santa Fe Sport for an oil change and tire rotation.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/28/2019 07:35 AM

Good morning,

  We appreciate the wonderful compliments.  Thank you for choosing and trusting in Hiley Hyundai of Burleson. 

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
FA
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Fleather A.
Fort Worth, TX
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Mary is an awesome service advisor.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/28/2019 07:34 AM

Good Morning,

Thank you so much for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family. 

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
JC
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Jana C.
Fort Worth, TX
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Department
Mary in the Service department is fabulous, always super professional and just an all around sweet person!!
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/26/2019 09:30 AM

Good morning. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Employees worked with
MC
Mary A Carter
GL
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Garrett L.
Mansfield, TX
2017 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Very friendly, had a good experience
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/26/2019 09:29 AM

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
HF
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Harvery F.
Fort Worth, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Customer Service
They have a great team of people working here and they do make sure the work gets done correctly. They took care of my car repairs in a great and timely manner. Very professional. I would recommend them.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/25/2019 08:27 AM

I first wanted to thank you for your business and also for the time to complete this review. We value you and your business. I'm happy that we were able to take care of your service needs and you left with felling we did everything we could to ensure your visit was a good one. IF you need anything at all do not hesitate to call us and we will take care of you.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Have a great week and again THANK YOU!

Employees worked with
MC
Mary A Carter
MS
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Matthew S.
Burleson, TX
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and did what was right.
We took the car in for a issue that we had experienced and they were honest about the diagnosis process and how much it would cost.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/25/2019 07:02 AM

I first wanted to thank you for your business and also for the time to complete this review. We value you and your business. I'm happy that we were able to take care of your service needs and you left with felling we did everything we could to ensure your visit was a good one. IF you need anything at all do not hesitate to call us and we will take care of you.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Have a great week and again THANK YOU!

Employees worked with
MC
Mary A Carter
Verified Customer
Cleburne, TX
2016 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change- Rate a 3 on mechanic service
Service Desk service above average- Mary Carter fantastic!
Garage service rated a 3 out if 5 and
Not going to recommend to friends until I make sure new mechanic has improved in skills.
They did correct the mistake and make good on next visit- rating 4 overall.
Not Recommended
Employees worked with
MC
Mary A Carter
Verified Customer
Venus, TX
2019 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Experience!!!
The staff were great. I received assistance immediately when I arrived and they were willing to work with my needs for a vehicle.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/22/2019 02:58 PM

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
RS
gravatar
Rebekah S.
Stephenville, TX
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and good priced
Setting up an appointment to get my car re-aligned was easy. They got me in the same day I called and I was able to leave and get some stuff done with my mom while they worked on it. The bill was much less than I expected, considering I had looked at other places prices for a re-alignment and got a ballpark figure of what I thought I would pay. Overall good service.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/21/2019 07:49 AM

 I first wanted to thank you for your business and also for the time to complete this review. We value you and your business. I'm happy that we were able to take care of your service needs and you left with felling we did everything we could to ensure your visit was a good one. IF you need anything at all do not hesitate to call us and we will take care of you.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Have a great week and again THANK YOU!

Employees worked with
MC
Mary A Carter
DG
gravatar
Daniel G.
Fort Worth, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Once again I was so impressed with the level of service from them. They showed me that they cared about me as a customer.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 10/21/2019 07:48 AM

Good morning,

  We appreciate the wonderful compliments.  Thank you for choosing and trusting in Hiley Hyundai of Burleson. 

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
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