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SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

Reviews of Mary A Carter

TP
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Threcia P.
Joshua, TX
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Mary is always great
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 08/30/2019 03:30 PM

Good Afternoon,

  We appreciate the wonderful compliments.  Thank you for choosing Hiley Hyundai of Burleson. 

Best Regards,
Dean Davis
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Alvarado, TX
2017 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Friendly and great service
The service department always continues to amaze me. Mary Carter and the service manager is has a heart of gold and is so friendly and caring. I hope that Mary Carter gets more than just a pat in the back for being professional and great with customers and her job. She is awesome.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 08/29/2019 07:28 AM

Good Morning,

  We appreciate the wonderful compliments.  Thank you for choosing Hiley Hyundai of Burleson. 

Best Regards,
Dean Davis
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Covington, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good
Hyundai did good job
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 08/28/2019 01:51 PM

Good afternoon,

Thank you for the kind words.  We appreciate you choosing Hiley Hyundai of Burleson.  

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
BP
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Billy P.
Burleson, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
People are friendly and service was quick
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 08/28/2019 08:29 AM

Good morning Billy,

 Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Joshua, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Marry is awesome! Great job
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 08/21/2019 07:02 AM

Good Morning,

  We appreciate the wonderful compliments.  Thank you for choosing Hiley Hyundai of Burleson. 

Best Regards,
Dean Davis
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Arlington, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
As always.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 08/19/2019 06:39 AM

Good Morning,

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
AS
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Anthony S.
Arlington, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
Mary Carter went above and beyond to assist us with our vehicle.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 08/19/2019 06:42 AM

Good Morning,

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Cleburne, TX
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Undecided
They gave me a list of things that are needed for my car, but their prices are above what I'd be charged elsewhere, for the same quality of care. Why go somewhere more expensive, when I'm struggling to survive as is?
Not Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 08/19/2019 06:44 AM

Good Morning,

 Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,

Service Manager
Dean Davis
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 stars
?????
Not Recommended
Employees worked with
MC
Mary A Carter
TE
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Troy E.
Fort Worth, TX
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Troy Eastland Jr
Great job done, without having an appointment
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 08/16/2019 09:58 AM

Good afternoon Troy,

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

 

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service and great people
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 08/16/2019 02:17 PM

Good afternoon,

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.


Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
JA
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Jean A.
Burleson, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Easy going and great customer service
Very easy going, good atmosphere and great customer service!
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 08/02/2019 12:45 PM

Good afternoon Jean. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with
MC
Mary A Carter
WK
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Wanda K.
Fort Worth, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and efficient service. Nice personnel.
Service staff listened to my problem and took their time to look into the matterr.
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 08/02/2019 12:44 PM

Good afternoon Wanda!

Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with
MC
Mary A Carter
RS
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Regina S.
Burleson, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Local Hyundai Car Dealership is Awesome!
I went to pick out a new SUV at Hiley Hyundai last Saturday and Al Smith was my salesman. Not only was he very patient, but Al was very accommodating in helping me find the perfect vehicle. I never felt any pressure of having to buy and close the deal that day. I would highly recommend Al Smith and Hiley Hyundai to my friends and family!
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/31/2019 12:55 PM

Good afternoon Regina. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with
MC
Mary A Carter
DJ
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Deborah J.
Burleson, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
Mary in customer service went the extra mile
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/31/2019 12:51 PM

Good afternoon. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with
MC
Mary A Carter
TO
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Trisha O.
Fort Worth, TX
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary is the reason I return for service
My service visits are always pleasant. Mary does a great job everytime!!
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/29/2019 07:59 AM

Good morning Trisha. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.  

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with
MC
Mary A Carter
Verified Customer
Crowley, TX
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Slow service
Slow service. Can't even clean a car right.
Not Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/29/2019 08:07 AM

Good morning.  Thank you for completing our survey.  I have left a phone message to try to talk with you to see what we can do to make up for the delay and poor cleaning of your Hyundai.

At your convenience please give me a call at the number below so we can resolve your concerns.

Thank you in advance.

Greg Bernard
Service Manager
972-816-6607
Employees worked with
MC
Mary A Carter
EK
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Erika K.
Burleson, TX
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Loyal Customer
I have always had bad luck taking my car anywhere. It always seems to end up having more problems than I did write it in. But not here! I have been loyal to the dealership for a few years and have never been disappointed in the service I receive. Communication, excellent customer service, and above and beyond care is what I always receive. Highly recommend. And Mary is awesome!
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/26/2019 01:54 PM

Good afternoon Erika. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with
MC
Mary A Carter
HT
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Hieu T.
Roanoke, TX
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
They provided a quick oil change!
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/24/2019 02:35 PM

Good afternoon. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with
MC
Mary A Carter
RK
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Randall K.
Alvarado, TX
2019 Hyundai Santa Fe Xl
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
randall
Mary did a great job
Recommended
GREG B., Service Manager from Hiley Hyundai of Burleson responded on 07/24/2019 08:09 AM

Good morning. Thank you for taking the time to complete our survey. We appreciate your positive feedback and being part of the Hiley Hyundai Family.  We are fortunate to have Mary as part of our team and glad to hear she provided great service.

Thanks again, for choosing and trusting in Hiley Hyundai of Burleson.

Greg Bernard
Service Manager
972-816-6607
Employees worked with
MC
Mary A Carter
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