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SureCritic / Hyundai Dealer / Hiley Hyundai of Burleson / Mary A Carter
MC

Mary A Carter

Hiley Hyundai of Burleson
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

Reviews of Mary A Carter

DH
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Diana H.
Grandview, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Fast Service
I was in and out with my car serviced and washed within an hour.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 04/19/2019 01:33 PM

I wanted to thank you for the five star review, and for servicing your vehicle with Hiley Hyundai.

We thank you for your loyalty.

Best Regards,

Dean Davis 
Service Manager
Hiley Hyundai

Employees worked with
MC
Mary A Carter
Verified Customer
Fort Worth, TX
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, efficieint service
xxx
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 04/15/2019 01:13 PM

Good afternoon,

I would like to personally thank you for taking the time to complete our survey.  Client feedback is extremely important to us, as we continue to grow. Mary and I appreciate the 5 star review.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,
Dean Davis 
Service Manager
Hiley Hyundai Of Burleson 

Employees worked with
MC
Mary A Carter
JO
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Johnny O.
Fort Worth, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Alignment
always great service. Mary does a great job
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 04/15/2019 07:28 AM

Good Morning Johnny,

     Thank you for the wonderful compliments.  We appreciate you choosing Hiley Hyundai of Burleson.  


Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

     

Employees worked with
MC
Mary A Carter
ML
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Margaret L.
Fort Worth, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly professional service
I had an awesome experience at Hiley Hyundai. The promptly took care of my service needs. My service manager was thorough and concerned about my service needs. I was good hands.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 04/12/2019 12:30 PM

I just wanted to say thank you for the 5 star survey.  I'm  happy to hear that we got you taken care of and that Mary took such good care of you.  I appreciate the feedback and I know Mary does too.

Thank you for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards, 

Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
said needed new battery with multipoint inspection.
My battery read 12.5 volts later that day. I checked it after the car had been sitting and with the engine and car completely off. The car starts up fine also. I was quoted 1.5hrs to do the service and it took a little longer, though that was no big deal. The car was left idling for a while because the avg mpgs dropped significantly, could have been related to the update. Other than these things my experience was fine.
Not Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 04/11/2019 08:14 AM

Good Morning Kyle,
     
    I apologize for the way this was handled.  We will speak with the advisor and technician and determine what actually caused the delay. I will be contacting you today.  

We appreciate you choosing Hiley Hyundai of Burleson and look to earn your trust going forward. 

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
TO
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Trisha O.
Fort Worth, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly staff
I have been to this service department for routine service a few times. Always very pleasant. Mary always does a great job.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 04/06/2019 06:31 AM

Good Morning Trisha,

   I wanted to personally thank you for taking the time to complete our survey.  Mary and I appreciate the awesome review and the kind comments. 

Best Regards,
Service Manager
Dean Davis
Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
CB
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Carlas B.
Fort Worth, TX
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department is attentive, professional.
Do not post.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 04/03/2019 07:51 AM

Good afternoon Carlas,

I would like to personally thank you for taking the time to complete our survey.  Client feedback is extremely important to us, as we continue to grow. Mary and I appreciate the 4 star review.  Hopefully we can do future business.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards, 
Service Manager
Dean Davis
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Crowley, TX
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Thanks for making sure all the recalls were completed
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 04/01/2019 05:35 AM

I would like to personally thank you for taking the time to complete our survey.  I know Mary appreciates the kind words.  Client feedback is very important to us so thank you again.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
AR
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Albert R.
Crowley, TX
2007 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
I was taken care of courteously.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 04/01/2019 05:37 AM

Good Morning Albert,

     I would like to personally thank you for taking the time to complete our survey.  Client feedback is extremely important to us, as we continue to grow. Mary and I appreciate the 4 star review.  Hopefully we can do future business.

Best Regards,
Dean Davis
Service Manager,
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
Very efficient. Took of my problem in a timely manner. I would highly recommend them for service.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/28/2019 05:35 AM

Good Morning Ellen,

  Happy to hear we were able to accommodate you.   We appreciate you choosing Hiley Hyundai of Burleson.  Have a great weekend!

Best Regards,
Dean Davis 
Service Manager
Hiley Hyundai Of Burleson 

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service my vehicle
Service clean and out in a timely manner good job thanks
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/27/2019 01:27 PM

I wanted to drop you a quick note to say thank you for taking the time to complete our survey.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
DJ
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Daphae J.
Fort Worth, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The Welcoming of the Staff
I like how the staff meets you at your car and then the welcome you inside,and they start right a way on your car..the wait of service moves very quickly great job
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/27/2019 05:30 AM

Good Morning Daphae,

I wanted to drop you a quick note to say thank you for taking the time to complete our survey.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Best Regards, 
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
Verified Customer
Burleson, TX
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service is great with friendly and knowledgeable team members
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/27/2019 05:33 AM

I just wanted to take a moment and say thank you for the 5 star survey. We appreciate your business so please let us know when you're ready for your next service..  I appreciate the feedback and I know Mary does as well.

Thank you for choosing and trusting in Hiley Hyundai of Burleson.

Best Regards
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
MB
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Mollie B.
Mineral Wells, TX
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very nice people
It was good. They were nice.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/26/2019 07:22 AM

Good Morning Mollie,

I just wanted to reach out and say thank you for the 5 star survey.  It's always great to get feedback from our customers as we continue to grow.  I appreciate it and I know Mary does as well.

Best Regards,
Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
JH
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Jodi H.
Joshua, TX
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Na
Na
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/25/2019 06:53 AM

Good Morning Jodi,

Client feedback is extremely important to us, as we continue to grow. Mary and I appreciate the 5 star review and the kind words.

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
MF
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Mary F.
Burleson, TX
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service dept
Mary, the service writer is always great at explaining and advising. She does what she says
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/22/2019 02:17 PM

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.

Thank you
Service Manager
Dean Davis

Employees worked with
MC
Mary A Carter
DS
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Debra S.
Burleson, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Had a great service advisor Mary.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/22/2019 02:10 PM

We appreciate the "Amazing" review.  Thank you for choosing Hiley Hyundai of Burleson. 

Thank you,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson 

Employees worked with
MC
Mary A Carter
KB
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Kelly B.
Burleson, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Helpful service
Mary does a great job keeping you posted about your service and the service department gets it in and out.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/22/2019 12:57 PM

I just wanted to say thank you for taking the time to complete our survey.  I appreciate the kind comments and I know Mary does as well.

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.  We will see you on your next visit.  

Best Regards, 

Dean Davis 
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
JW
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Janice W.
Fort Worth, TX
2016 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Great process in getting cars in and serviced. Update times need to be more frequently. Waiting area small, and less intertainment. Staff greeting personal and friendly.
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/23/2019 06:18 AM

Good Morning Janice,                                                                                                                                                                         I apologize for the way this was handled.  We will speak with the advisor and technician and determine what actually caused the delay. I will be contacting you today.  

We appreciate you choosing Hiley Hyundai of Burleson and look to earn your trust going forward. 

Best Regards,
Dean Davis
Service Manager
Hiley Hyundai Of Burleson

Employees worked with
MC
Mary A Carter
GT
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Glenna T.
Fort Worth, TX
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your people
Mary in service is the best
Recommended
DEAN D. from Hiley Hyundai of Burleson responded on 03/21/2019 02:09 PM

I wanted to personally thank you for taking the time to complete our survey.  Mary and I appreciate the awesome review and the kind comments. 

We appreciate you choosing and trusting in Hiley Hyundai of Burleson.  We look forward to your next visit.

Best Regards, 

Dean Davis
Service Manager
Hiley Hundai Of Burleson

Employees worked with
MC
Mary A Carter
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