MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
* Excellent feedback concerning what was found before repair
* Repair completed in a timely fashion.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/31/2018 06:21 AM

Good morning.  We appreciate the kind remarks.  Thank you for taking the time to complete our survey.  We look forward to providing you Excellent Service for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Hillsboro, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
*****
Excellent service staff
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/31/2018 06:16 AM

Good morning. Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DJ
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Deborah J.
Burleson, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
Busy day and handled with professionalism
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/28/2018 08:53 AM

Good morning Deborah.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 

Happy Memorial Day!! 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AJ
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Arnold J.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Help
The staff is very friendly and very knowledgeable. They got me in and out and were very efficient.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/24/2018 04:19 PM

Good evening Arnold.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AS
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Andrew S.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The oil change and check-up was done in a timely manner, did not take too long and the hand car wash was excellent!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/24/2018 04:18 PM

Good evening Andrew.  Happy to hear that you were pleased with the survey.  We appreciate you choosing Hiley Hyundai for your service needs.  

We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SG
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Sherry G.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary is awesome service mgr
Very professionally kind and always calls me back
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/24/2018 04:16 PM

Good evening Sherry.  We appreciate you taking the time to complete our survey.  Thank you for the kind words and for choosing Hiley Hyundai.  

Oh, and be careful backing out of the garage!!  :-)





JD Kimbrough

Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I enjoy coming here to get my car serviced. They always come and sit down with me regarding any issues my car may have.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/24/2018 03:19 PM

Good afternoon.  As part of our process, we want our clients to know the health report of their vehicle, whether it has issues or not.  Our client's safety and satisfaction are very important to us.  

Thank you for choosing and trusting in Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KB
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Keith B.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service friendly people
good service\friendly people
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/24/2018 03:16 PM

Good afternoon Keith.  We appreciate the compliments.  Thank you for choosing Hiley Hyundai.  We look forward to exceeding your expectations for many years to come.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Joshua, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Car repair
Good
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/24/2018 03:14 PM

Good afternoon.   I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RP
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Robert P.
Mansfield, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service
I had a small problem with my rear window tint. I was able to make an appointment within 2days (due to my schedule) and the service department fixed the issue very quickly. Thanks Mary Carter in the Burleson store. Your friendly and expedient service was a wonderful experience.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/21/2018 07:12 AM

Good morning Robert.  Congratulations on your new Hyundai!  Happy to hear we were able to work with your schedule and get your tint issue resolved.  

Thank you for choosing Hiley Hyundai. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Traveling Captain
Easy to schedule service. Comfortable waiting area.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/18/2018 05:47 AM

Good morning Captain. Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CS
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Charlene S.
Kennedale, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service
Everything was excellent. The only thing I would suggest a having a loaner vechile. Other than that everything was excellent and I'm very pleased with the service that I received.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/18/2018 05:46 AM

Good morning Charlene.  Thank you for your feedback.  As we continue to grow, we will be adding to our fleet of service loaner vehicles.  

We appreciate you choosing Hiley Hyundai for your service needs.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JL
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Julie L.
Arlington, TX
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and friendly even on Friday 1 hr before closing
I bought my new Hyundai in early January. It is nearing June and even though I was short of the 1st maintenance service at 7k miles with only 4200 miles I didn't like going almost 6 months without giving everything a once over. I dropped in on a Friday after work at 5pm. They close at 6 but didn't begrudge my late and non-scheduled arrival and took good care of me. Great dealership, great service department.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/18/2018 05:29 AM

Good morning Julie.  Congratulations on your new Hyundai.  Happy to hear that we were able to accommodate you getting your complimentary first oil change completed.  

Thank you for taking the time to complete our survey.   We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service!!!
Timely and friendly service with detailed explanation of required work.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/16/2018 07:57 AM

Good morning.  Thank you for the kind words.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Radio display promptly replaced
The used vehicle recently purchased had the radio screen out, but Hyundai was great in the service section for ordering the replacement under warranty and setting up a convenient date and time to swap the old and new with me. Thank you!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/16/2018 07:56 AM

Good morning. We appreciate the compliments. Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Speedy service
Love the speedy service and genuine concern for your vehicle.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/09/2018 08:17 AM

Good morning.  We do our best to make each and every client a priority.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

TK
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Theodis K.
Fort Worth, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2018
verified customerVerified Customer
Category: Service
N/a
Great service in a timely manner
Recommended
Employees worked with

RB
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Richard B.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I would recommend taking your cat to Hiley Hyundai. They treated me with respect and the people were very polite and friendly.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/08/2018 03:19 PM

Good afternoon Richard.  We appreciate the wonderful recommendation.  Thank you for choosing and trusting in Hiley Hyundai.  

We look forward to exceeding your expectations for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fine job
Mary in the service department always is a pleasure.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/07/2018 02:01 PM

Good afternoon.  Thank you for taking the time to complete our survey. Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

TK
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Theodis K.
Fort Worth, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2018
verified customerVerified Customer
Category: Service
N/a
Great service in a timely manner
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/06/2018
Service Type: Maintenance
Category: Service
N/a
N/a
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 05/07/2018 01:58 PM

Good afternoon Theodis.  My apologies that our service department was unavailable on Saturday.  We had suffered a power outage and were without power until later Saturday evening.  We were up and running this morning and suffered another power outage around 9am.  It has been a rough couple of days.  

I understand that you have spoken with Mary and we greatly appreciate your understanding.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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