MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

AG
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Amanda G.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
I continue to come back to Hiley Hyundai of Burleson to get my car serviced because I can trust that they won't over charge me for services or create a problem to fix later on. Great customer service all around from the mechanics and Mary in the service department!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/24/2018 07:57 AM

Good morning Amanda.  Thank you for choosing and trusting in Hiley Hyundai.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KP
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Karen P.
Haltom City, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary is amazing!!
Mary makes the whole service experience excellent! I always make sure she will be there before I bring my little goopy in for ANYTHING
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/24/2018 07:56 AM

Good morning Karen.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

TW
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Tonya W.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent CS
Excellent customer service from Mary. She was very knowledgeable regarding information provided to me. Great overall experience.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/24/2018 07:44 AM

Good morning Tonya.  Thank you for the wonderful compliments.  We appreciate you choosing Hiley Hyundai for your service needs. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SD
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Steven D.
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hiley Hyundai
Fast courteous service. Friendly staff and clean modern facility.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/21/2018 02:36 PM

Good afternoon Steven.  Always a pleasure to see you sir.  
Thank you for taking the time to complete our survey.  

We look forward to seeing you on your next visit. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JW
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Jasmine W.
Fort Worth, TX
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy Customer
This location always does a great job.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/19/2018 03:45 PM

Good afternoon Jasmine. I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RW
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Robby W.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary my service provider is awesome
Mary is awesome
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/18/2018 10:28 AM

Good morning Robby.  Thank you for taking the time to complete our survey and for the wonderful compliment to Mary. 

We appreciate you choosing and trusting in Hiley Hyundai for all your service needs. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MA
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Margaret A.
Mansfield, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Tucson
Convenient, where I purchased my Tucson, friendly, & efficient.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/15/2018 06:14 AM

Good morning Margaret.   I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Keene, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Literally my favorite place to go
I got my car in 2016, as a college student I was little scared about how I would be able to handle paying for it and managing maintenance, but with their great prices and great hours I can always count on them to keep me in a up to date safe car. They do a full check to let you know what you need done and the wait is always reasonable. I’ve never had a bad experience and I don’t plan on taking my car anywhere else anytime soon.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/15/2018 06:11 AM

Good morning.  We simply couldn't ask for more wonderful survey.  Thank you for taking the time to share your experience.  

We appreciate you choosing and trusting in Hiley Hyundai for all of your service needs.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

PB
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Patricia B.
Alvarado, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly people
Very friendly staff
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/13/2018 12:49 PM

Good afternoon Patricia.  Thank you for the kind words.  We appreciate you taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

HL
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Henry L.
Burleson, TX
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Friendly service advisors. Car returned when promised. Quality of work.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/13/2018 12:47 PM

Good afternoon Henry.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Mary,the service consultant is a pleasure to work with. I was kept informed on the progress of my vehicle service.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/09/2018 07:07 AM

Good morning.  We appreciate the kind words.  Thank you for choosing and trusting in Hiley Hyundai for your service needs. 

We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Wesley Chapel, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice people
I was disappointed that right after I left the dealership, I had my passenger front tire blow out. I came back to the dealership bc I was told by Randy in finance that I had coverage on my tires. Apparently Randy doesn’t work there any more and I had to pay$200 for a new tire.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/07/2018 04:01 PM

Good evening.  I apologize if you were misled about your tire coverage.  You may still have the option to purchase a warranty on your existing wheels and tires if you are interested.  

That information can be obtained by calling our finance department.  

I appreciate you completing our survey and grading solely on the service advisor.  Please let me know if I may be of further assistance.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AS
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Allen S.
Keene, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Very quick service. Very helpful. Car was spotless when i got it back.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/07/2018 03:58 PM

Good evening Allen.  Thank you for taking the time to complete our survey.  We appreciate you choosing Hiley Hyundai for all your service needs.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SL
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Salim L.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
awesome job and best services
like the service and the lady mary on service dep. she always take care of me never push to much like other places they do u comfortable talk to her she tells what u need to do about ur carservices she ia very good thats why i always come because of her service thks
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/06/2018 10:40 AM

Good afternoon Salim.  We appreciate the wonderful compliments.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

WS
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Wednesday S.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall
Quick and easy
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/06/2018 10:39 AM

Good afternoon Wednesday.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DM
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Deborah M.
Lake Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service.... friendly
I took my car in for the recall I did not have an appointment they were very friendly got me in and out in a short period of time
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/06/2018 10:38 AM

Good afternoon Deborah.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JF
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John F.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service!
I brought my car in for 60,000 mile checkup. Normally I would expect to wait 4-6 hours for this major service. It was completed in 2-1/2 hours! Not only expediate but they provided me with an empty office and desk where I could setup my laptop and continue business as usual.
My daughter has an Elantra as well and they treat her just as kindly. She loves it.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/03/2018 01:22 PM

Good afternoon John.  Thank you for trusting in Hiley Hyundai for all your recommended maintenance services.  

Happy to hear you were able to be as productive as we were on your vehicle! 

We look forward to exceeding you and your family's expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt service and knowledgeable service representative
My car was serviced very quickly, the techs diagnosed a problem and repaired in no time. The service representative was friendly and knowledgeable.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/03/2018 01:23 PM

Good afternoon.  Thank you for the kind wards.  We appreciate you taking the time to complete our survey.  

We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KM
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Kae M.
Burleson, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Convenient to locate;
Appreciate the car wash and suggestions for other services recommended.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/03/2018 01:18 PM

Good afternoon Kae.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SM
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Susan M.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Repair
Took my car to get the a/c fixed. It was done quickly everyone I spoke to was professional and helpful.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 03/03/2018 01:17 PM

Good afternoon Susan.  I hope you are enjoying this beautiful weather this weekend.  Looks like the A/C was repaired just in time.  

Thank you for choosing Hiley Hyundai.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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