MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

RB
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Robert B.
Joshua, TX
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change, car wash, and vacuum.
Happy with the service and the appearance of my vehicle when the service was completed. Thank you all for your kindness. It was well worth the trip.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/24/2018 09:42 AM

Good morning Robert.  We appreciate the kind words.  We look forward to providing you excellent service for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was great
Everyone that helped me was nice and took the time to explain to me what my car needed.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/24/2018 09:40 AM

Good morning.  Thank you for taking the time to complete our survey.  We appreciate you choosing and trusting in Hiley Hyundai for your service needs.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleasant
Pleasant to work with and efficient
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/21/2018 04:11 PM

Good evening.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SB
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Stephen B.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service!
Mary is the best! Thank you for your awesome treatment and professional service.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/21/2018 04:10 PM

Good evening Stephen.  We appreciate the wonderful compliments.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DW
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David W.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
In and out in a day. Warranty work and provided a loner. Thanks again
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/16/2018 04:26 PM

Good evening David.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

PM
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Pamela M.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Mary always takes care of me and the team does a great job keeping me informed on the condition of my car.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/16/2018 03:05 PM

Good afternoon Pamela.  We appreciate you choosing and trusting in Hiley Hyundai for your service needs.  We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SC
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Sherri C.
Burleson, TX
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Knowledgeable Staff
Very friendly and knowledgeable staff, explained what was needed on my car, courteous, fast service. Very impressed
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/16/2018 01:30 PM

Good afternoon Sherri.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
verified customerVerified Customer
Category: Service
Thrilled beyond imagination!
Mary is fantastic! The rest of the service department experience, however, leaves much to be desired. We will hate no longer having Mary as our advisor but we will not be back, which I am sure makes them only too happy. I have been told I must give 5 stars or else it reflects poorly on Mary but that is the only reason I did or would recommend this business. Please disregard this recommendation.
Recommended
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
D Hamilton
This place is so great because of the awesome customer service I receive every time I come, plus Mary the Service Advisor is so friendly & goes out of her way to help. Also the service technicians seems to really be professionals in their work. Overall, your dealership and waiting area and bathrooms are so clean. All of this makes this place so great!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/08/2018 06:39 AM

Good morning.  We greatly appreciate the wonderful feedback.  Thank you for choosing Hiley Hyundai for your service needs. 

We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2018
verified customerVerified Customer
Category: Service
Thrilled beyond imagination!
Mary is fantastic! The rest of the service department experience, however, leaves much to be desired. We will hate no longer having Mary as our advisor but we will not be back, which I am sure makes them only too happy. I have been told I must give 5 stars or else it reflects poorly on Mary but that is the only reason I did or would recommend this business. Please disregard this recommendation.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/07/2018
Service Type: Maintenance
Category: Service
Not happy
Mary in service is fantastic as always. But the receptionist / gatekeepers, the seeming lack of concern regarding the specific concerns for which I brought my vehicle in from everyone else except Mary, the incredibly annoying jingle on hold, will make this picky person pick another dealer for servicing his vehicle.
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/07/2018 10:04 AM

Good morning.  Unfortunately, we have no control over our hold music, but I will be happy to pass this information on to the proper people.  

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Grandview, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Service
Very good service department. Very good communication.
Recommended
Employees worked with

RA
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Raymond A.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary - service dept
She's the reason I come back. To get me to pay for the time to replace my trunk latch, utizing your techs, you have to be good. Normally something I would do myself. Overall just a good, friendly experience.
Recommended
Employees worked with

MR
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Michael R.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!!!
The service department at Hiley takes care of everything I need done and I never feel like more is being recommended than is necessary.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/02/2018 01:50 PM

Good afternoon Michael.  We couldn't ask for better feedback from our clients.  Thank you for choosing and trusting in Hiley Hyundai.  

We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Explained everything in detail. There were no surprises. Completed work in a timely manner and kept us updated.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/01/2018 02:44 PM

Good afternoon.  Thank you for your comments and feedback.  We appreciate you choosing and trusting Hiley Hyundai for your service needs.  

We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Car service
I like going to Hiley Hyundai getting my car serviced they do a great job. They access you with any problems that you may have great people great dealership
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 02/01/2018 02:43 PM

Good afternoon.  We appreciate the kind remarks.   Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MS
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Mark S.
Venus, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Accurate and fast
Came in for my first service and the writer was ready for me with my appointment in hand. She handled my concerns quickly and helped me understand the process at the service dept. I liked that they do inspect the vehicle each time it is in for service and allowed me to demonstrate the issues present to the technician.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/31/2018 09:49 AM

Good morning Mark.  Welcome to the Hiley family.  Happy to be of service to you.  We will complete a complimentary multi-point inspection of your vehicle and provide a complimentary car wash as well, on each service visit.  

We appreciate you taking the time to complete our survey and look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MH
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Melissa H.
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great! Very friendly :)
Everything went perfect and smooth with my car service. The people are so nice and friendly and it was pretty quick on the service part. Also we used the shuttle service for lunch which was great! I would highly recommend :)
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/31/2018 09:47 AM

Good morning Melissa.  Happy to hear we were able to accommodate you with our shuttle service so you could go and enjoy lunch.  

We appreciate you taking the time to complete our survey.  Thank you for trusting in Hiley Hyundai. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SS
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Shirley S.
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
****
Mary is awesome!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/31/2018 09:33 AM

Good morning Shirley.  I would have to agree with you, Mary is pretty awesome!  Thank you for your feedback.  I will pass on the compliment.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CR
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Christine R.
Mansfield, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great Service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/30/2018 03:42 PM

Good evening Christine.  Thank you for taking the time to complete our survey.  

We appreciate you trusting Hiley Hyundai for your services needs.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/30/2018 03:37 PM

Good evening.  I would like to thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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