MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Great
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/29/2018 03:56 PM

Good evening.  I would like to thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JH
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Janice H.
Arlington, TX
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I bought the car from you....I will use your service depatment until I have a reason to not.
I expect excellent service.....because that is evidence of the ongoing relationship that leads to recurring purchases. Your service department could use some marketing that gives reassurance to the customer hat excellence is pursued and is a priority. In your reviews you have some vehemently negative write-ups.....! Your female service provider has been berated by some reviewers as being rude and non-communicative. I DO NOT FIND EITHER OF THESE ALLEGATIONS TO BE TRUE. This young lady has been courteous and an advocate to be sure my vehicle is up to date on recalls and is properly serviced. You can help your service team by stressing and teaching communicative skills that put the customer at ease and exude confidence in their service experience.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/29/2018 07:44 AM

Good morning Janice.  I appreciate all the wonderful feedback.  As far as amenities and services go, you have some really good ideas.  We are limited on space, but we might be able to get creative.  We do offer a complimentary shuttle service within 10 mile radius of the dealership.  We also will take clients to any of the local restaurants if they choose to have lunch while they are waiting.  I'm sure there are some establishments that will deliver, if the client so desires.  

Thank you for trusting Hiley Hyundai for your service needs.  We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RB
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Ronald B.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and friendly service
The service advisor was great and they had me in and out within 45 min. However $59 for a cabin air filter that I can get from any auto parts store for $18. Come on folks way to much of a mark up
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/24/2018 05:05 PM

Good evening Ronald.  We appreciate your feedback.  Just so we are on the same page, the actual filter itself was $20.00.  The $39.95 was labor for disassembling and removing the glove box to get to the location of the cabin filter for it to be replaced, then reinstall the glove box.  So I hope you feel better knowing the cost of the actual Hyundai filter was only $2.00 more than an after market one.  

Again, thanks for the feedback.  We look forward to exceeding your service needs for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SL
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Shanna L.
The Colony, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing!
Amazing customer service!!!!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/24/2018 04:44 PM

Good evening Shanna.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

GH
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Geraldine H.
Burleson, TX
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
My view
I made my appointment online. Worked out great. Walked through the door and Mary was ready. I just went and sat down. Mary came to me a couple times about things I needed. Greatness is Mary. I truly thank her.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/23/2018 09:34 AM

Good morning Geraldine.  We appreciate the wonderful compliments about Mary.  

"Greatness" is your feedback.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super Service
Mary was great to deal with, very satisfied
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/20/2018 10:42 AM

Good afternoon.  Thank you for the kind words.  Happy to hear you were very satisfied.  Your feedback is greatly appreciated. 

We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

YL
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Young L.
Midland, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Quick and friendly service.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/20/2018 10:41 AM

Good afternoon.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SE
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Sara E.
Keller, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and Easy
Mary did a fantastic job helping me. I'll be back.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/20/2018 10:37 AM

Good afternoon Sara.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MF
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Mary F.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service dept
Mary, is always very helpful and explains things in terms i understand. Its like dealing with a friend each time i get the car serviced
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/20/2018 10:35 AM

Good afternoon Mary.  We appreciate the kind words.  
Thank you for trusting in Hiley Hyundai for your service needs. 

We look forward to exceeding your expectations for many years to come.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SM
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Stacey M.
Arlington, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hiley Hyundai Service Department
Brought my car in for a recall, it was taken back immediately with the work finished In a timely manner. Service advisor was friendly, knowledgeable, and extremely helpful. I will not hesitate to return!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/18/2018 07:10 AM

Good morning Stacey.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 





JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JH
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Justin H.
Mansfield, TX
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary knows what she is doing
Quick and easy service, she answered my questions and had me in and out with professional care.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/16/2018 05:52 AM

Good morning Justin.  We appreciate the wonderful compliments.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RH
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Richard H.
Joshua, TX
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
You don't have to worry about what needs attention.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2018 10:10 AM

Good afternoon Richard.  Thank you for taking the time to complete our survey.  Your feedback is greatly appreciated. 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AI
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Algua I.
Mansfield, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast service
My car was service in a very timely manner!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2018 10:14 AM

Good afternoon Algua.  Thank you for taking the time to complete our survey.  Client feedback is a vital part of our continued success. 

We look forward to exceeding your expectations for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Mansfield, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
excellent
Friendly, prompt customer service. Prompt recall service, evaluation of other things that might soon need attention, and cleanly washed car at end of service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2018 10:15 AM

Good afternoon.  We appreciate the wonderful feedback.  Thank you for taking the time to complete our survey.

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AJ
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Arnold J.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
The service was excellent the employees were courteous and kind as well.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2018 10:17 AM

Good afternoon Arnold.  Thank you for the kind words and for taking the time to complete our survey.  Your feedback is greatly appreciated.

We look forward to exceeding your service needs for many years to come.


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

LB
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Leslie B.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place
Mary was a big help all the way through my repair process. She managed to find me a loaner car when the parts were held up from the weather. Highly recommend and will return.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2018 10:19 AM

Good afternoon Leslie.  Thank you for the recommendation.  Happy to hear we were able to provide you with a service loaner while waiting on the parts to complete your repair. 

We look forward to exceeding your service expectations for many years to come.



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

TH
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Tameiko H.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The people who worked with me were great
I was very satisfied! Thank you
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2018 10:22 AM

Good afternoon Tameiko.  It is a pleasure to work with such great clients as yourself.  Thank you for taking the time to complete our survey.  Your feedback is greatly appreciated. 

See you at your next schedule service!



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DA
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Deborah A.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent customer service
answered all questions, prompt service, and thorough with assistance
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/12/2018 02:20 PM

Good afternoon Deborah.  We appreciate the excellent survey and feedback.  

Client feedback is very important to us, as we continue to grow and make every effort to provide an
Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nice place
Nice place to go
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/12/2018 02:05 PM

Good afternoon. Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 





JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RA
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Reggie A.
Burleson, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fine service department
I think they try and offer competitive prices - for a dealership. Their online discounts help towards this, so always check online. Like that they clean inside and outside of the vehicle. Their service reps are friendly. Other than once or twice, I have not had any issues with the work they have done. Mary stands out to me and has always been very helpful as a service rep.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/12/2018 02:05 PM

Good afternoon Reggie.  Thank you for trusting in Hiley Hyundai for your service needs.  

We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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