MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

LT
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Lettie T.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I do not know what you want here in this block for a title.
Staff were all friendly
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/11/2018 12:03 PM

Good afternoon Lettie.  No worries about the title.  The most important part is that you were completely satisfied.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KL
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Kellie L.
Burleson, TX
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary was a great help.
Mary was a great help, her smiling face and explanation of what service made the visit even better. They were able to take me home so I would not have to wait for the car to be ready from the recall repair.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/11/2018 12:00 PM

Good afternoon Kellie.  We appreciate the kind words.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RM
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Ramona M.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt repairs fully explained
Will continue to use Hiley for all my Veracruz repairs.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/10/2018 04:33 PM

Good evening Ramona.  We appreciate you trusting in Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Worked me in on a last minute schedule
These guys make a great effort to accommodate you. They worked me in on a Saturday with my last minute request. My schedule opened up and my car was due for service - Great job Hiley Hyundai!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/10/2018 07:09 AM

Good morning.  We appreciate the wonderful compliments.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SD
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Steven D.
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Clean and efficient dealership with knowledgeable and friendly service.
JD has done a great job creating a good atmosphere and proficient service department.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/08/2018 04:42 PM

Good evening Steven.  Thank you for the kind words.  We appreciate you trusting in Hiley Hyundai for your service needs. 
I guess we have to claim you as an official "Texan" now that you have your Texas plates. 

Let me know when you are ready to get the Mrs. her new ride.  We will be happy to take care of you. 

 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CR
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Catherine R.
Colonial Heights, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great job
Quick and friendly service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/05/2018 03:48 PM

Good evening Catherine. Welcome to Texas!  Happy to hear that we were able to provide you with quick and friendly service. 

Whether you are just in town visiting, or have recently moved here, I hope your stay in Texas is enjoyable. 

Thank you for choosing Hiley Hyundai for your service needs. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SG
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Sherry G.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sonata service in Burleson
Mary in service always provides kind and professional assistance
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/05/2018 03:46 PM

Good evening Sherry.  Thank you for the wonderful compliments.  Mary is a valuable part of our success and you are just one of the many clients that love her! 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice people but not speedy
Nice and professional service staff but not really fast.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/03/2018 03:52 PM

Good evening.  Thank you for the feedback.  I apologize that your repair took longer than expected.  Unfortunately, we don't have control over how long it takes to receive parts.  In addition, there were 2 holidays during the time your vehicle was here, so that would have slowed down the parts delivery as well as having time to repair the vehicle.  

I will do some more research to see if I can find a more definite cause for the delay and get back with you.  Again, thank your for your feedback.  

Have a great evening.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CL
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Clarence L.
Venus, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
I've been in several different Hyundai dealerships and I keep coming back to do y'all have a good service I like I like your place
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/03/2018 01:12 PM

Good afternoon Clarence. 

We appreciate you trusting Hiley Hyundai for your service needs.  We look forward to exceeding your service needs for many years to come.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SL
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Sheila L.
Fort Worth, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
1st maintenance Appt
Great #1
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/03/2018 12:56 PM

Good afternoon Sheila.  Welcome to the Hiley Family! 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

VR
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Vickie R.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
One of your staff members
I recently purchased a 2015 Elantra and was trying to decide which of the 3 dealerships closest to me to have the car checked out at. When I called Hiley in Burleson I spoke with Mary Morse and she was so kind and knowledgeable over the phone I did not even call the other 2 places. When I arrived she took care of me wonderfully so this will be the only place I am going to take my car to.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/03/2018 06:45 AM

Good morning Vickie.  Thank you for your wonderful comments.  We believe you made the right choice choosing to become a part of the Hiley Family.  

We appreciate you taking time to complete our survey.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SU
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Stacie U.
Burleson, TX
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/24/2017
verified customerVerified Customer
Category: Service
Review for Mrs. Mary Morse
Mrs. Morse was awesome at the initial service. I still stand my previous review. Remember: this new comment is only for Mrs. Morse who receives all 5-stars! Unfortunately, I cannot give five stars to the overall rating, because I was told this review was for Mrs. Morse, and, clearly, it's not. S. Usdin
Recommended
Employees worked with

JC
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Jason C.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Top notch service
Friendly and professional service center, with outstanding mechanics.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/20/2017 08:19 AM

Good morning Jason.  Thank you for the kind words.  We appreciate you taking the time to complete our survey.  

We look forward to exceeding your expectations for many years to come.  

Have a Merry Christmas! 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DT
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Donna T.
Burleson, TX
2013 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
The only problem is I asked the rep who scheduled my appointment for a ride home. When I got there at 7:30am I was told curtesy rides don’t start until 9am..I was given a car to drive home.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/18/2017 09:03 AM

Good morning Donna.  I apologize the courtesy shuttle was not readily available.  At this point in time, I assist with the courtesy shuttle, as well as, picking up and delivering parts.  Most likely, one of those two situations were going on and the shuttle wasn't going to be available until 9.   

As we continue to grow, so will our staff and the accommodations for our clients.  I'm glad we were able to provide you with a complimentary loaner vehicle while we performed your services.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

YC
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Yesenia C.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Workers are very polite. Mary is my favorite
Would definitely go back to this place...
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/14/2017 02:48 PM

Good afternoon Yesenia.  Thank you for the kind words.  We appreciate you taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Joshua, TX
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil Change
!!!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/14/2017 02:46 PM

Good afternoon.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service was timely. Service representative was knowledgeable and helpful
My appointment was timely, the service was provided quickly, and representative was helpful
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/12/2017 04:34 PM

Good evening.  We appreciate the compliments.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SU
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Stacie U.
Burleson, TX
2017 Hyundai Santa Fe S
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/24/2017
verified customerVerified Customer
Category: Service
Review for Mrs. Mary Morse
Mrs. Morse was awesome at the initial service. I still stand my previous review. Remember: this new comment is only for Mrs. Morse who receives all 5-stars! Unfortunately, I cannot give five stars to the overall rating, because I was told this review was for Mrs. Morse, and, clearly, it's not. S. Usdin
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/07/2017
Service Type: Maintenance
Category: Service
I still have no rear heat in my 4 month- old new car!
Not happy! Not happy at all! Pretty pissed in fact! I don't know, yet, if I would refer a friend here.
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/07/2017 11:37 AM

Good afternoon Stacie.  It was a pleasure speaking with you.  I look forward to seeing you on Saturday and I assure you we will remedy the heating issue to the rear vents.  

Kind regards, 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Joshua, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary was kind
Good
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/05/2017 09:11 AM

Good morning. Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AC
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Annette C.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Excellent customer service. Very professional and very helpful! Very happy with the services they provided for me. Highly recommend.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 12/05/2017 09:14 AM

Good morning Annette.  We appreciate the wonderful compliments.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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