MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

RL
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Regina L.
Burleson, TX
2016 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great hassle-free service!
I've been enjoying going to Hiley Hyundai for my service needs.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/29/2017 09:36 AM

Good morning Regina.  We appreciate you being a loyal customer of Hiley Hyundai.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place
I like to do my service here because things are done in a timely manner and Mary is very friendly and informative with any questions I have. Much better here than the dealership that I purchaced my Hyundai from
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/29/2017 09:32 AM

Good morning Amanda.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
It's close to my home and I always receive great service
Always professional Mary M my service person is very courteous and friendly
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/29/2017 09:34 AM

Good morning.  Thank you for the kind remarks.   We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RS
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Robin S.
Mansfield, TX
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall done in an hour!
Mary was great. The service people were fast!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/26/2017 01:58 PM

Good afternoon Robin.  We appreciate the wonderful compliments.  Thank you for choosing Hiley Hyundai for your service needs.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KP
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Karen P.
Haltom City, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, fast, courteous service!
The staff is AMAZING! Mary is the greatest!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/25/2017 01:30 PM

Good afternoon Karen.  We certainly appreciate the wonderful compliments.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RS
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Robin S.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love this place
They always take care of my car and go out of their way to make sure that everything goes smoothly.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/25/2017 04:23 PM

Good evening.  We are always happy to be of service to you. Hope you and your family had a safe and fun trip to Florida.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CJ
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Christine J.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast efficient service
Thank you for friendly efficient service.
Mary is clear concise and to the point with a Great friendly attitude!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/24/2017 03:52 PM

Good evening Christine.  Thank you for the wonderful compliments.  We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JC
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Jason C.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Professional and quick
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/24/2017 03:49 PM

Good evening Jason.  We appreciate the kind words.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Thank you
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/23/2017 02:03 PM

Good afternoon.   I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

TD
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Terry D.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Extremely accommodating!
Thanks to Hiley for handling the full service AND the unplanned state inspection on a Saturday in such great timing.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/19/2017 08:48 AM

Good morning Terry.  Glad to hear we were able to accommodate all your service needs.  We appreciate you choosing Hiley Hyundai for all your service needs.  

We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
They did just what I needed...quickly and in one visit.
Efficient & friendly.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/19/2017 08:45 AM

Good morning Gary.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

BB
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Brandon B.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Better than expected
Really fast service. Very professional. The agent provided more help than I asked for by finding other recalls to fix on my car. Would definitely recommend.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/19/2017 08:44 AM

Good morning Brandon.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SM
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Sandra M.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and caring staff.
Always get a appointment in a timely manner and the staff is friendly and accommodating.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/12/2017 06:57 AM

Good morning Sandra.  We appreciate the kind words.  
I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CJ
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Caron J.
Temecula, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Mary from the customer service department is a pleasure to work with as she is always responsive, caring, and empathetic to her customer's needs.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/12/2017 06:55 AM

Good morning Caron.  We appreciate the kind compliments regarding Mary.  We are privileged to have her as part of our service team.  

Thank you for continuing to trust Mary, and Hiley Hyundai with your service needs.  




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SG
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Shelby G.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly and efficient service
I appreciated my appointment starting on time. I also liked the shuttle service provided to take me home and pick me up. It was a rainy and slow business day but I hope the service is this high of quality on a busy day as well and I would bring my vehicle back for service at hiley Hyundai
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/11/2017 01:26 PM

Good afternoon Shelby.  Thank you for choosing Hiley Hyundai.  It was a pleasure meeting you.  I can assure you, rain or shine, our service will be of the same high quality.  

We look forward to seeing you on your next service.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The Service Team at Hiley Hyundai Burleson do a great job!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/05/2017 12:40 PM

Good afternoon.  Thanks for the great remarks.  We simply couldn't ask for a better compliment.  

We appreciate you trusting Hiley Hyundai for all your service needs.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DS
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Dawne S.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy customer
Thank you for the great job....only 1 improvement needed: Please place reminder for-oil change sticker on windshield
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/05/2017 12:25 PM

Good afternoon Dawne.  Well, we were almost perfect. I apologize we failed to include a reminder sticker on the windshield.  That is part of our normal process.  

Your next oil change service will be in 3750 miles from time of service.  We look forward to exceeding your service needs on your next visit.  If you would like, I would be happy to mail you a reminder sticker or you can come by anytime and we will add one.  

Thanks again for trusting in Hiley Hyundai for your service needs.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DL
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Doreen L.
Fort Worth, TX
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary
Friendly fast service and am told what will be done now and what will be needed the next service. The Car is checked thoroughly and the service is prompt and fast.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 08/03/2017 01:44 PM

Good afternoon Doreen.  I appreciate you taken time to complete our survey.  Your feedback is very important to us.  

I apologize that you didn't get the answers you needed when your Service Advisor was out.  I certainly think we should be able to assist you no matter who you are working with.  We look forward to seeing you on your next visit.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DR
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David R.
Plano, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Staff and a clean car
Great
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/31/2017 04:46 PM

Good evening David.  We know you have many choices when it comes to servicing your Hyundai, and we couldn't ask for a better compliment.  Thank you for trusting in Hiley Hyundai to meet all your service needs.  We look forward to exceeding your expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MM
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Melanie M.
Alvarado, TX
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
Great job Limited wait time really appreciate the service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 07/31/2017 04:43 PM

Good evening Melanie.  Your compliments are greatly appreciated.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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