MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

MR
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Mike R.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
recall
very quick and courteous.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/22/2017 04:58 PM

Good evening Mike.   I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CH
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Craig H.
Azle, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Job done
Did a good job in a timely manner
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/22/2017 11:43 AM

Good afternoon Craig.  We appreciate the kind words.

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JH
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Jerry H.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly people
I was very satisfied
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/21/2017 02:14 PM

Good afternoon Jerry.  I'm happy to hear that you were very satisfied with your service visit.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KM
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Kyndal M.
Whitney, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome service
Best car dealership around!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/16/2017 08:43 AM

Good morning Kyndal.  I couldn't ask for a better survey response!  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MZ
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Marie Z.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and, to date, honest service. I also appreciate the vaccuuming and washing of my car. Nice bonus. Thanks.
It is satisfying to know that I can depend on Hyundai"s Service dept. to keep my car running properly. Thanks, and please keep it up.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/16/2017 08:35 AM

Good morning Marie.  I'm very happy to hear that you continue to be pleased with the service you received at Hiley Hyundai.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DG
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Dale G.
Burleson, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2017
verified customerVerified Customer
Category: Service
EXCELLENT SERVICE WRITER
hILEY SERVICE WRITER 'MARY" IS EXCELLENT'
Recommended
Employees worked with

DG
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Dale G.
Burleson, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2017
verified customerVerified Customer
Category: Service
EXCELLENT SERVICE WRITER
hILEY SERVICE WRITER 'MARY" IS EXCELLENT'
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/13/2017
Service Type: Maintenance
Category: Service
Poor management
read my comments
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/13/2017 03:06 PM

Good afternoon.  

Thank you very much for your time on the phone today.  I appreciate your feedback and Mary and I value your business.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly & Fast service!
I have always been pleased with my services and time at this dealership. Courteous and great timing.
Recommended
Employees worked with

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Yes
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/12/2017 11:37 AM

Good afternoon John.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JD
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James D.
Cleburne, TX
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service on Santa Fe
Great Service and employees
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/10/2017 01:08 PM

Good afternoon James.  We appreciate the kind words. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

FA
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Fleather A.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Excellent
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/10/2017 01:08 PM

Good afternoon Fleather.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Crowley, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great communication with updates on vehicle.
Thanks
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/08/2017 03:28 PM

Good afternoon.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SC
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Steven C.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The facility is clean, well-lit and the service people are very professional and friendly.
I'm very pleased with my first service experience at Hiley Hyundai. It mirrored my sales experience and I couldn't be happier. Your service manager is great!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/08/2017 03:27 PM

Good afternoon Steven.  Congratulations on your new Hyundai and welcome to the Hiley Hyundai family.  

We appreciate your kind words and look forward to exceeding your service needs for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

LJ
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Laura J.
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 Star Service but High Prices
Omg, it's no joke that dealership prices are insane. *BUT* at least they provide 100% trustworthy work and care at Hiley. My brakes and A/C are now feeling brand-new even though my car is over 9 years old.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/08/2017 03:26 PM

Good afternoon Laura.  Thank you for your honest feedback.  I agree you will pay more for factory parts and service, but you said it best....Your A/C and brakes are feeling brand-new on your 9 year old car.  

Thank you for trusting Hiley Hyundai with one of your largest investments to keep you and your family safe. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MA
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Mukhtar A.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
Friendly and convenient
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/06/2017 03:54 PM

Good afternoon Mukhtar, 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DB
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Dale B.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The people
Great service with a winning attitude!!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/06/2017 03:50 PM

Good afternoon Dale, 

We strive to provide "Service with a Winning Attitude!"  Sounds like we succeeded.  Thank you for trusting Hiley Hyundai to exceed your service expectations.  



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DC
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Don C.
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The service and the employees were awesome from the time I arrived till i left, and very informative. Over all very pleasant
I was very pleased at the help and information I was given, the young lady who helped me was out standing,
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/06/2017 03:45 PM

Good afternoon Don, 

We appreciate all the kind words for our service department staff. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

JD
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John D.
Venus, TX
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Good
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/06/2017 03:41 PM

Good afternoon John, 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DK
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Dwayne K.
Crowley, TX
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Mary the best
Excellent service
Great employees
Excellent service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/03/2017 12:21 PM

Good afternoon Dwayne.  I agree.  I believe Mary is one of the best Service Advisors in the business, and we are happy that she is a part of the Hiley family.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KK
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Karen K.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mary in service department was spot on.
Mary was great. She was upfront and helpful. Delivered as promised. We will be back
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 06/03/2017 12:18 PM

Good afternoon Karen.  Thank you for the kind words.  We appreciate your business.  Thank you for taking the time to complete our survey.  

We look forward to exceeding your service needs for many years to come. 

See ya next time, 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with
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