Mary A Carter

Good morning Roberta.   I'm very happy to know we exceeded your expectations.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Good morning Valerie.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

I apologize that you feel you were taken advantage of.  I've left a voice mail for you requesting a call back to discuss further. I'm sure I can clear up your misconception about what transpired.  

Please call contact me at your earliest convenience to discuss further. 

Kind regards, 

Good afternoon.   I would like to personally thank you for taking the time to complete our survey.  We appreciate your kind words.

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Good afternoon.  I apologize that your seat was moved out of place.  Normally, when we have to adjust a seat, we advise the client first and obtain permission.  It is quite possible it was moved when the complimentary wash and vacuum was performed.  I will speak with our staff accordingly.  
I believe you have already spoken to Mary regarding the time frame of the oil change and in regards to the survey.  Thank you for taking the time to complete the survey. 

Good morning Don.  Thank you for the kind words and for taking the time time complete the survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Good morning Alex.  Happy to hear that our staff was friendly and got you in and out in a timely manner. We appreciate you taking the time to complete the survey.  We look forward to exceeding your service needs for many years to come. 

Good morning Gail.  Thank you for the kind words.  We appreciate you taking the time to complete our survey.  Client feedback is very important us, as we continue to grow and make every effort to provide an Excellent Client Experience.

We look forward to exceeding your service needs for many years to come. 

Good morning Audra.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Good afternoon Joan.  Thank you for the kind words.  We appreciate you taking the time to complete the survey.

Client feedback is very important to us as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate the kind words.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Good afternoon.  Thank you for taking the time to complete our service survey.  I apologize for the misunderstanding of the maintenance plan.  That is out of control of the service department and we can only follow what is exactly on the plan.  
If you have further questions regarding your maintenance plan, I would be happy to have someone in our Finance Department contact you.  If so, just reply to this email, and I will gladly see that you get a return phone call.  

Kind regards,

Good afternoon Charles.  As always, it is a pleasure working with you.  We appreciate you continuing to trust Hiley Hyundai for all you service needs.  

See you soon, 

Good morning Cavin.   I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Good afternoon.   I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

Good morning Stephen.  We appreciate the kind words.  
Thank you for taking the time to complete the survey.  Client feedback is very important to us as we strive to provide Excellent Customer Service.  

We look forward to exceeding your service needs for many years to come. 

Kind regards,

Good morning Neira.  Thank you for taking the time to complete our survey.  Client feedback is very important to us. 

I apologize that the TPMS light was not reset prior to you leaving the dealership.  Some models require the vehicle to be driven a certain distance and/or certain speed to be reset.  

If you are still having issues with the TPMS light, please do not hesitate to come see us at your convenience.  

Kind regards, 

Good afternoon Regina.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We certainly appreciate the kinds words and the recommendation!

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 
JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

So happy to hear you had such a pleasant experience.  We look forward to exceeding your service needs for many years to come.