MC

Mary A Carter

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1095 reviews)
80

CB
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Charles B.
Hillsboro, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
a
a
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/26/2017 12:59 PM

Good afternoon Charles.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate you choosing Hiley Hyundai. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with

RG
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Russell G.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Russell
The people there are friendly
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/26/2017 02:58 PM

Good afternoon Russell.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

I'm happy to hear that we provided you with friendly service.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

KJ
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Kelly J.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service and honest
Great people
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/26/2017 03:03 PM

Good afternoon Kelly.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey and for the kind words.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  I would have to agree with you, Mary is A plus! 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CA
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Chris A.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
This was a great experience they even had a loaner for me to use while my was being serviced.
Not Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/26/2017 03:14 PM

Good evening Chris.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

It was a pleasure talking with you this evening.  I appreciate the clarification on the "Recommended" selection on your survey.  I figured that must have been a mistake.  Thank you again for the opportunity to be of service to you.

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RS
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Robert S.
Crowley, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
A dealer that you can trust
Did not try to sell you more than what was needed...very friendly people too
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/21/2017 11:01 AM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

Thank you for your trust in Hiley Hyundai and your continued patronage.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

RB
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Regina B.
Fort Worth, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convience
The service was great and Ms. Mary' s Customer Service was great.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/19/2017 07:01 AM

Good morning Regina.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I'm very happy to hear you received great customer service. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

DG
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Dale G.
Burleson, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous service
Prompt and polite
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/19/2017 06:59 AM

Good morning Dale.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CB
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Charles B.
Crowley, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repare to steering column bushing.
The service was great but pricey. I have another mechanic that I use for normal maintenance and inspections, but he recommended I use the dealer service for this particular problem with the steering column.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/19/2017 06:58 AM

Good morning Charles.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

With today's vehicles, they have more technology and are more complex than years past, so I can understand your concern on how the repairs can be more than expected.  We always try to be competitive with other dealers and provide special offers via the website or mailer to accommodate our clients for their service needs.  We value your business and appreciate you choosing Hiley Hyundai.

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

AS
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt courteous service
Same as previously stated
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/19/2017 06:46 AM

Good morning Annette.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

I'm very happy to hear that you received prompt and courteous service.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with

SG
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Sara G.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly workers
I got greated with good attitude and great service they explain everything that my car needed
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/17/2017 08:02 AM

Good morning Sara.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for the kind words and for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with

Verified Customer
Meridian, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great!
Pleasant upon arrival. All service was explained to my satisfaction.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2017 06:47 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  We appreciate the kind words.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

CJ
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Carolyn J.
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convienent to Cleburne, Tx. Have loved our Hyundi Veracruz, but now out of warranty, so will seek cheapest repair service.
Yes,
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2017 06:44 AM

Good morning Carolyn.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

Although we may not be the cheapest, we are competitively priced and offer various coupons on-line and via mailers to accommodate our clients.  Keep in mind, the cheapest price does not always equal to the best quality of work for your vehicle. 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

BB
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Barbara B.
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
bjb
very good and very nice people
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2017 06:40 AM

Good morning Barbara.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for the kind words and for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SR
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Sharen R.
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast, friendly and clean
Did not have an appointment but they got me in without a long wait. The waiting area was clean and the staff is very courteous .
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2017 06:37 AM

Good morning Sharen.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We make every effort to accommodate our clients whether they have an appointment or not.  I'm happy we were able to complete your service in a timely manner.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Arlington, TX
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tried to make it right!
My vehicle had a recall and I scheduled appointment over a week in advance. On day of appointment I was told part no available and that gas tank needed to be empty to perform work. I had to schedule another appointment for he next week. This was not very convenient because I drive over 25 miles to dealer. They tried to make it right by offering a free oil change.


because I need to drive over 25 miles to dealer
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/14/2017 06:32 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

I appreciate you giving us the opportunity to make good of a frustrating situation.  I apologize that you had to return for another visit, but greatly appreciate your patience with us.  
We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with

Verified Customer
Venus, TX
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Great customer service
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/10/2017 01:10 PM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I'm very happy to hear that you received great customer service. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

MM
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Morgan M.
Burleson, TX
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick, friendly & efficient
I have taken my car in for service a couple times now. I've had great service each time!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/09/2017 01:32 PM

Good afternoon.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

I apologize for the smudges on both windows.  I'm not sure what that could have been, but we certainly should have done a better job keeping the interior clean.  We have left a message for your wife and we look forward to speaking with her.  We want to make things right by our mistake. 

We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

Verified Customer
Alvarado, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
The rep. Who took care of my car while I was getting an oil change was very knewlegable and friendly!
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/05/2017 06:29 AM

Good morning.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

I have to admit that I'm a little confused on your reference about the price of our oil change.  This was your first oil change service which is complimentary for all of our new car owners.  Our normal price for semi-synthetic oil change is regularly $39.95 and coupon special at $29.95.  We also offer complimentary shuttle service and car wash with each service.  I would like to think that we are competitive with our pricing for comparable services.  If you received the wrong pricing I apologize.  If you still feel that $29.95 for an oil change is too high then I understand. 

Thank you for being a Hiley Hyundai client and we look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with

LD
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Louisa D.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love it everything
Good
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/03/2017 07:02 AM

Good morning Louisa.  My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai.  I love it when client's tell us they "Love everything"! 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Employees worked with

SB
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Sharon B.
Cleburne, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Service
Always excellent service.
Recommended
JD K., Fixed Operations Director from Hiley Hyundai of Burleson responded on 01/03/2017 06:59 AM

Good morning Sharon.  It was a pleasure meeting and speaking with you.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com

Employees worked with
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