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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

Verified Customer
Scottsdale, AZ
2017 Hyundai Ioniq Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Earnhardt Hyundai great service
Norm did a great job of getting me in and out quickly, and communicating clearly and in a timely fashion. I'll be back next time!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:05 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JW
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James W.
Phoenix, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Servioce Review
Norm did a good job and my car was serviced and returned promptly, did not try to upsell me on additional services and told me what to expect on my next service visit. Also the driver, not the usual one, did a fine job as well and apologized for the misunderstanding causing me to wait for about 10 minutes before someone came out to help me. I finally went in and found Norm.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:02 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AS
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Andrea S.
Fountain Hills, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
service
Service was faster than anticipated. Truck was clean.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:01 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Auto Servicing Made Enjoyable
Facilities are spacious, clean, and well-planned for customer comfort. Shuttle service is also provided as an alternative. Service is speedy, efficient, and thoroughly explained. And who better to service or repair a Hyundai than their own trained mechanics? All this plus frequent discount coupons on various periodic servicings.
Highly recommended. We have never been pressured for any item or procedure that wasn’t needed.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 04:01 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SW
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Sheryl W.
Cave Creek, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
North Scottsdale Hyundai best service
Above and beyond, Norm Rosen helped with a warranty issue for a clutch that needed replacing, found one out of state, ordered a rental car so I could continue to work, waited 2 hours after his time to go to return the car and gave outstanding service. The best!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:43 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LG
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Lawrence G.
Scottsdale, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Hard to find customer service now a days....it used to be the standard, but not these days....but I have always been treated with respect at Earnhardt’s. And from what I have heard not all Earnhardt’s are the same thoughtful and friendly dealerships. Whatever you are doing, I thank you for your kind and caring people. It seems all the people there love their jobs and anybody who comes through the doors. Thank you
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:33 PM

Thank you for the awesome review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GY
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Gary Y.
Phoenix, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm is such a great resource and so knowledgeable about what needs to be done. Who thought coming to a car dealer would be so pleasant.
Earnhardt Hyundai is aces....
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:32 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BF
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Bernard F.
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and efficient service
Handled my service in a fast and efficient manner. First class waiting area and mgrs. who seem to care about your servicing.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:32 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KK
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Karekin K.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
They go above and beyong to please the client
I have owned other luxury cars, but the service for my Genesis is unmatched at Earnhardt Scottsdale
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:32 PM

Thank you for the great review and recommendation.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AK
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Andrew K.
Scottsdale, AZ
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2019
verified customerVerified Customer
Category: Service
Service
The service people are wonderful and they really try to treat each client with there best quality service.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/03/2019
Service Type: Maintenance
Category: Service
I love My Hyundai
I like visiting
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/03/2019 01:32 PM

Thank you Andrew for the feedback.

Usually Norm is spot on, sorry for the disconnects this visit.  Our advisor team does try to work cooperatvely to make sure all of our customers are helped in a timely manner, we're sorry this one did not go as planned.

Next time you're in, let's wait until Norm is free and we'll be happy to make it easy in and out for you.  Thank you again for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KS
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Kara S.
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Customer Service
I was immediately greeted at the door and as a walk in got my right in and out in an hour.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:33 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JM
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James M.
Scottsdale, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
excellent service
everyone treats you as a friend, not just a customer.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:27 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change and AC Service
Norm was the man, explained what some of the issues might be and the potential worse case scenario. This was all before the did anything to my vehicle, he then promptly called after they figured out the issues. After explaining the issues he then explained what they could do and what his recommendations were.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:27 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Phoenix, AZ
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service with a Smile
Once again Earnhardt Hyundai in North Scottsdale provided me with fast quality service with a smile.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:27 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Mesa, AZ
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service maintenance
Friendly, efficient, and great amenities.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:26 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LS
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Lyman S.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
ONCE AGAIN
Cordial, responsive, efficient auto service...again!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:26 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great and timely service
Very good dealership
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2019 11:28 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look fowrard to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
HS
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Hedy S.
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Norm Rosen
Norm Rosen is a great service advisor
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/25/2019 03:24 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
IS
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Ian S.
Sedona, AZ
2011 Hyundai Genesis Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fastest service yet!
About 40 minutes from time of driving up to the service area until the oil and filter were changed, car washed and multipoint safety inspection completed. All for about 30 bucks. Why go elsewhere?
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/22/2019 01:46 PM

Thank you for the great review and recommendation.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LR
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Lisa R.
Glendale, AZ
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice waiting room
I am very glad that I got the 8-year full-service package for my 2019 Hyundai. It is so worth it. They have good magazines and coffee. I like to read Vogue magazine. It's also nice that they clean my car after doing the oil change. It is appreciated. And of course, the people are very friendly. :)
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/22/2019 01:47 PM

Thank you for the wonderful review and recommendation.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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