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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

Verified Customer
Glendale, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Employees are very helpful
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/31/2019 10:00 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
EG
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Elizabeth G.
Dublin, CA
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Paul D
Great attitude great service great quality
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2019 11:21 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall Work
Norm gave great customer service, vehicle was ready when promised
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2019 11:11 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The People.i.e.Norm Rosen
The best service of any dealership I have ever used.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/24/2019 04:35 PM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BD
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Bernard D.
Scottsdale, AZ
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent service
on time service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/24/2019 04:34 PM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JE
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Jenny E.
Phoenix, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love the product our 2017 Tucson and the service team
Ease of making appointments, email reminders and responsive helpful staff on site. The waiting area is clean, quiet, with wifi and a variety of beverages and treats. Only negative...wish it was closer to where we live.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/24/2019 08:07 AM

Thank you for the wonderful review and recommendation.

Although we cannot move the store closer to where you live, we will certainly try to make the very best use of your time when you're here.  We know you pass other Hyundai dealers on your way to us and we really appreciate your loyalty. 

Thank you for choosing us and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GP
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Gene P.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
So pleased with Earnhardt Hyundai service department
So pleased with Earnhardt Hyundai service department! I feel comfortable and trusting your level of service, in addition to what is required, and what is not at the current time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/23/2019 02:54 PM

Thank you for the awesome review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AA
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Adrianne A.
Chandler, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
5 star service!
As soon as we walked into the dealership we were treated like family. We immediately were reassured that everything was going to be taken care of & we did not have to worry about a thing. Norm Rosen was amazing & explained that they would take care of my “Pearl” as we have named her. We are so grateful for everyone we came into contact with that helped, including the gentleman Enterprise. Thank you making us feel welcome & comfortable.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/23/2019 02:53 PM

Thank you for the 5-star review and amazing recommendation for Norm Rosen your advisor.

We are very happy to be Pearl's dealer and we look forward to being here for you for all the years and miles ahead.

Michael Soutehrn
Service Manager

Employees worked with
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NORM ROSEN
DW
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Denise W.
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Always great service
I always experience great service, friendly folks and a welcoming environment. Norm takes good care of my car.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/23/2019 12:48 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RW
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Rodney W.
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
customer service
friendly staff and great service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/23/2019 12:47 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BS
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Brenda S.
Fountain Hills, AZ
2012 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Polite staff
Staff is polite, work was done in a timely matter.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/23/2019 12:44 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SC
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Sandra C.
Scottsdale, AZ
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt, Professional and Courteous
Although I arrived without an appointment, the Service Advisor quickly assisted me with my issue and had me back on my way in a very short time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2019 09:30 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
HC
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Harold C.
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recent servicing
Great, friendly, prompt, comprehensive service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2019 09:31 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
BD
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Bernard D.
Scottsdale, AZ
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Efficient
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2019 09:32 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RD
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Ryan D.
Gilbert, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very excellent customer service
This place offers the best customer service experience I have had at any dealership. A special shout out to Norm Rosen who is there well before working hours. His service and support is above and beyond my expectations. He is the reason I return to Earnhardt Hyundai. Thank you
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2019 10:06 AM

Thank you for the amazing review and recommendation for Norm Rosen your advisor.

We are very happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RM
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Robert M.
Cave Creek, AZ
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and efficient
Took me at my appointment time and got me out in about an hour for an oil change and tire rotation. The waiting room is very comfortable and the snacks are great.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2019 10:06 AM

Thank you for the great review.

We are glad you enjoyed our Car Care Express service - oil changes and more while you wait.  Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RE
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Russell E.
Rio Verde, AZ
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
You provide great service for a great product. We love our Elantra. It is trouble free and just a fine car. There is plenty of cargo space.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2019 10:05 AM

Thank you for the great review.

We are happy to be your dealer and we look forward to seeing you and your GT again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BS
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Bryan S.
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
North Scottsdale Service
Once again another positive visit to the service Dept. Norm and all of the reps do a excellent job.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2019 10:04 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
ML
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Mary L.
Phoenix, AZ
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service but make sure to check your tire pressure
Good service performed on my Hyundai, but they overfilled my tires- luckily I checked them and my spouse was able to adjust the pressure
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/10/2019 04:57 PM

Thank you for the positive review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
WS
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Wendy S.
Phoenix, AZ
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Thorough and responsive
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2019 10:04 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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