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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

AS
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A. S.
Fountian Hills, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall from Hyundai
Software update
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2019 10:04 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JO
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James O.
Scottsdale, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional
Norm, the service writer was very accommodating. He was knowledgeable, understanding the vehicle and my needs
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2019 10:03 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LL
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Leo L.
Scottsdale, AZ
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Top service with a smile
My equus shut down due to alternator malfunction. Had it towed to dealer on a Sunday. Monday morning norm jumped on it and had it repaired and returned to me
by 3:00 pm. Outstanding!!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2019 10:03 AM

Thank you for the great review.

We are happy to be your Equus dealer and we are glad we could get you back on the road quickly.  We look forward to seeing you again (under better circumstances of course).

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good and timely service.
prompt service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2019 09:58 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JC
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Jesse C.
Phoenix, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly people
Clean
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2019 09:34 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JL
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Jeffrey L.
Phoenix, AZ
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Why Service Your Vehicle Anywhere Else?
The people in the Service Department at Earnhardt Hyundai North Scottsdale are not only extremely professional, they are a true pleasure to deal with. From making an appointment to bring one's car in for service, to having the required services clearly explained, to having your vehicle serviced in a timely manner, I wouldn't consider bringing my car elsewhere. The prices are extremely competitive and dealing with a Service Representative like Norm Rosen makes the servicing of one's vehicle extremely easy.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2019 09:26 AM

Thank you for the awesome review and recommendation.

We are happy to be your dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MV
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Michael V.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great servicing
It a great feeling to know that when I go into this deal that the service department take care of what I requested and any thing thing that need to be corrected.
Even my regular service advisory is out some one else step in and take care of me like I was working with him with out missing a step.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/14/2019 09:26 AM

Thank you for the fantastic review and recommendation.

It is always nice to hear from our multiple Hyundai/Genesis owners.  Thank you for choosing us and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SN
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Sandra N.
Cave Creek, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly.
Love the fact they complete my service quickly.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/06/2019 09:58 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NK
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Norma K.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/04/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Cedric Kirchner
There staff are all team players!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/06/2019 09:34 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendliness and courtesy answer questions - folks are not "pushy"
excellent service people friendly
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/06/2019 09:58 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RC
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Robert C.
Scottsdale, AZ
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service visit
Brought in my car for service.
Completed in timely fashion while I waited.
Very satisfied.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/06/2019 09:57 AM

Thank you for the wonderful review and recommendation.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JS
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Jeff S.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast and knowledgeable
Norm was great, got my car in and fixed and had it back to me the same day!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/06/2019 09:56 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RN
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Roger N.
Seattle, WA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Easy squezzy
HIeasy to make an appointment. Car ready when promised, waiting room comfortable w/ seating and tables available. Friendly customer service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/06/2019 09:52 AM

Lemon Peazzy.

Thank you for the great review and recommendation.  We are happy to be your dealership and we look forward to seeingy you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
C
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C.
Scottsdale, AZ
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department
Norm is always there when I need him. Service is well above all expectations!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/06/2019 09:40 AM

Thank you for the awesome review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
I went because it's the closest dealership for warranty issues
I have a used Hyundai and will only go to the dealership for warranty/recall items.
When I was in for one and asked about others (was told my particular vehicle has about 5 of them) I was told they knew but there was nowhere I could look at them....really? Are you kidding me on that one?
How will I know if something should be covered? I only went in because of something I had been mailed.
Had a prior less than good interaction with one of the service advisors & I think he is tainting the rest of them - too bad. In the last case, I was right and he had brushed off my concerns until I explained (politely) what the issue was & it got resolved...funny how that works, huh.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/02/2019 08:57 AM

Thank you for the feedback.

Checking our records we were able to determine that your vehicle did have one recall which we completed during your visit.  There are no open recalls on your car at this time.  Hyundai has extended the warranty on certain components of your vehicle and you can always check for recalls in the future at www.safercar.gov or www.myhyundai.com or by contact Hyundai consumer affairs at 800-633-5151.

We apologize for your previous bad experience, but you are welcome to contact me directly in the future if you need assistance with your car.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SH
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Steven H.
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service from Norm
Norm is over the top! Always great service provided by him.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/06/2019 09:39 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
The service is great and the people are so pleasant.
Every time I come in I am treated with respect and they do not tell me that there is something to fixed when there is not.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/06/2019 09:38 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Fountain Hills, AZ
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Warranty Fuel Sender Replacement
My service rep, Norm, handled this repair efficiently and promptly. Everything completed as promised and everything works perfectly!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/30/2019 11:41 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JF
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Janet F.
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy with service
Biggest challenge is getting the appointment. This location is in high demand. Not enough employees to fill the demand. Schedule at least a week out online.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/30/2019 11:38 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we're working on getting more of the right people here to help all of our customers.  Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JC
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Judith C.
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sonata Maintenance
Very easy to schedule, efficient service, friendly advisor
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/27/2019 09:33 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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