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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

JB
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Jose B.
Mesa, AZ
2017 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service.
The associates are very kind. The service center did a great job working on my vehicle.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/14/2019 09:42 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PK
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Padmakar K.
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
service, customer lounge and amenities. Knowledgeable staff.
Exceptional agency and service. I will purchase my next car at this dealership.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/14/2019 09:46 AM

Thank you Paddy for the great review.

We are very happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BC
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Brett C.
Scottsdale, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and easy fix
Thank you for getting my A/C ready to go for the upcoming months! And the rental car was much appreciated.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/14/2019 09:44 AM

Thank you for the great review.  When you're here you're family.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JD
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Joseph D.
Phoenix, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
As always
Norm is great. Got the car in. A wonderful, and unexpected benefit, was that I dropped the car off and a driver took me to where I needed to go. When Norm called and said my car was ready, a driver picked me up and took me to the service center. Extremely convenient. And, in my case, necessary. I needed to get some things done elsewhere.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/02/2019 10:10 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We're glad we were able to make your visit smooth and convenient and we look forward to seeing you again next time.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Fountain Hills, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
After purchasing my new car from Earnhardt Hyundai, I decided to keep making the 20-minute drive for regular service rather than continue using a local shop. They know my car inside and out and, of my three services so far, I've yet to leave feeling like I was "being taken for a ride." That experience and peace of mind is worth the extra travel.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/02/2019 10:16 AM

Thank you for the wonderful review and vote of confidence.

We think you've made the best decision of course, but we could be biased.  Actually, although local shops can be great, no one can take care of your new Hyundai better than we can.  With our Car Care Express service, you can get in, get out, and get back to you life while still knowing that technicians trained specifically for your car, using parts made only for your car, are making sure you are ready for all the years and miles ahead.

Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service advisor
Excellent service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/02/2019 09:02 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Excellent Service Norm is fantastic
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/01/2019 08:06 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MR
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Michael R.
Phoenix, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Dealership
Earnhardt North Scottsdale has been good to me from the service, to ordering parts, to buying new or used cars. I have sampled all of the mentioned and have nothing less than great service. Norm (service), Doug (parts), Jimmy (sales Manager), bobby (salesman) just to name a few. I am a very happy, satisfied customer.

Michael Riley
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/01/2019 08:03 AM

Thank you for the great review.

So many years, so many Hyundais.  It has been our absolute pleasure to be your dealership and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PZ
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Paul Z.
Scottsdale, AZ
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Paul
Excellent service...love my Hyundai
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/27/2019 08:37 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CW
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Carol W.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
service dept is top notch
love the service dept....... not so happy with the salesman or the car.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/25/2019 08:53 AM

Thank you for the great review of our service department and if you ever need us to help with sales we're here for you.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
ZK
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Zolton K.
Scottsdale, AZ
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Advisor - Rosen
First class professional!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/25/2019 02:10 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JS
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Jay S.
Phoenix, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm Rosen is the best
Norm’s customer service is the best ever.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/25/2019 08:54 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MJ
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Margaret J.
Scottsdale, AZ
2005 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous knowledgeable employees
Norm Rosen is aa asset. He takes the time to discuss with you the reason for bringing car in and then explains ways to fix the problem. The servic technician, Zach Towne, took the time to drive around parking lot to explain what could be making the “squeaks”. Overall I was very satisfied with everyone.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/25/2019 02:12 PM

Thank you for the great review and recommendations for both Norm Rosen your advisor and Zach Towne yout technicains.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
EM
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Emily M.
Phoenix, AZ
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
verified customerVerified Customer
Category: Service
Will Return for service
Will only return if Ricardo is back!
Recommended
Employees worked with
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NORM ROSEN
RB
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Robert B.
Scottsdale, AZ
2012 Hyundai Veracruz
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
rear brake job
It's good.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/15/2019 09:18 AM

Thank you for the positive review.

We are happy to be your Veracruz dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fuel pump issue?
Had to continually pump the gas pedal to start and keep the car running one afternoon. Seemed like a fuel pump problem. Took it in for that problem and 105k maintenance service. The service associate kept us posted on the progress and what they found. Replaced the fuel pump and completed the maintenance on time as scheduled. Good job!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/25/2019 08:52 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
WD
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William D.
Scottsdale, AZ
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
1st out of concierge service
Excellent service. First time I had to pay (67,500 miles). Always great experience.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/25/2019 02:09 PM

Thank you for the excellent review.

We are happy to be your Equus dealer and we look forward to serving you again.  Although we no longer have the Equus model, our Genesis G70, G80, and G90s all come with service valet.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DD
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Dennis D.
Chandler, AZ
2016 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wheel balance or alignment?
I love my Genesis and baby it. After taking it in for 15000 mile service it wasn't feeling like a luxury car...meandering all over the road. It was fine when I brought it in for service. The only thing they did to cause a change was rotating and balancing tires so I brought it back hoping they would check the balance. Instead I was taken on a long test drive (the technician was great...a very polite young man who clearly loved his job) and afterward was told the alignment was off. The car immediately felt like my luxury car again but I question why it was suddenly out of alignment when I hadn't hit anything and had driven only about 150 miles, most of which was the trip back and forth to the dealer.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/12/2019 09:52 AM

Thank you for the positive review and recommendation.

We're glad you enjoyed your time with Zach, he is a great tech and we are very fortunate to have him on our team.  It is curious that only after we did the rotate and balance that the meandering presented itself.  With the exception of considerable tire pull, there really shouldn't be anything in the rotate or balance that would introduce a pull.  Reviewing the specs measured before and after the alignment, it clearly was out but still doesn't explain well how within 2 weeks of service you started feeling the pull.

Mysteries abound.

Still, we're glad we were able to sort it out for you and that your Genesis once again feels like the luxury car it always has been for you.  We are very happy to be your Genesis dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TH
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Thomas H.
Scottsdale, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistently Good Service
I brought my car in for an oil change which was completed in short order along with a car wash. Norm was, as always, friendly and efficicient.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/11/2019 03:26 PM

Thank you Tom for the wonderful review.

So many years, so many Hyundais, it has been our absolute pleasure to be your family's dealership.  Thank you for choosing us and we look forward to being here for you for all the years, miles and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LT
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Leming T.
Scottsdale, AZ
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Radio finally fixed
Very happy with the way Hyundai compensated me with the repairs/replacement of my radio.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/11/2019 03:00 PM

Thank you for the great review.

It was a long way to get here, but we are glad we were able to get the special consideration for you and your radio.  Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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