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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

EM
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Emily M.
Phoenix, AZ
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2019
verified customerVerified Customer
Category: Service
Will Return for service
Will only return if Ricardo is back!
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/10/2019
Service Type: Maintenance
Category: Service
Will not return
It was just unfortunate that my car advisor was not present at the time of my service and who ever took my car service made me feel I was at his mercy.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/11/2019 02:53 PM

Emily,

We all miss Ricardo and hope he has a speedy recovery.  When he is back we'll have him review your visit and reach out to address any concerns.  You shouldn't ever feel at anyone's mercy, we are your service provider and we're here to serve you.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DW
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Denise W.
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Norm always provides great customer service and ensures my car is in perfect condition.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/11/2019 03:02 PM

Thank you for the great review and Facebook post.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LT
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Lauren T.
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tire fix
They did an amazing job!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/11/2019 03:04 PM

Flat tires are a bummer - no doubt.

We are glad we were able to fix you up, get you out, so you could get back to your life.  Thank you for choosing us and we look forward to seeing you again next visit (hopefully on 4 fully inflated tires).

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Organized and prompt service
Nice people. Helpful and efficient.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/11/2019 03:02 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TH
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Terry H.
Fountain Hills, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Repairs on 2015 genesis
Repairs on 2015 genesis
The service was handled in a professional manner and would recommend the dealership to my friends .
They address the issues and took care of them in a timely manner
thank you very much for your service
Terry Heckman
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/11/2019 03:01 PM

Thank you for the great review and recommendation.

We are happy to be your new Genesis dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JN
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Jerald N.
Sedona, AZ
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
attention to detail
Fast and effiecent service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/07/2019 07:29 AM

Thank you for the great review and recommendation.

We are happy to be your Genesis dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BC
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Betty C.
Phoenix, AZ
2017 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
well done
thanks, all went smoothly and as expected.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/07/2019 07:28 AM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BJ
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Brian J.
Scottsdale, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Routine service.
Not much to say. Excellent service as always!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/05/2019 11:25 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Norm Rosen my service manager is always wonderful. I have found that everyone I come in contact with at Earnhardt Hyundai are very pleasant.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/04/2019 08:59 AM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JM
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Jill M.
Scottsdale, AZ
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
It Is Because Of…
It is because of how my Hyundai Genesis performed in an accident that I have affinity for this brand. It is because of the outstanding service and kindness I consistently receive from this location that I have an affinity for this brand. I have access to any car I want, but it is because of this service department that I will buy another Hyundai
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/04/2019 08:36 AM

Thank you for the wonderful review and recommendation.

We have been happy to be your Hyundai, Genesiis and Equus dealer.  Thank you for choosing us and we look forward to serving you for many more years, miles, and vehicles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Cave Creek, AZ
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Follow through
Customer service always contacts me after a service to see how it went.

Service dept and writers order parts and call you when in.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/04/2019 08:40 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JP
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James P.
Scottsdale, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service on My 2017 Sonata Eco
Made the appointment online. Couldn't have been easier. Had service technician assigned (Norm Rosen). Outstanding. Made me feel welcome and confident. Good guy. Car was ready when promised and washed and vacuumed. Impressive. Really painless experience, which is what anyone desires. Unfortunately, the issue I had which brought me to dealership seems to still be there. Will need to schedule new appointment or discuss with Norm.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/04/2019 08:47 AM

Thank you for the outstanding review.

We are happy to be your Hyundai dealer and we look forward to being here for you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TF
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Tyra F.
Mesa, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil Change
Service was quick and friendly. I was on my way within an hour. Thanks guys.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/04/2019 08:48 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Glendale, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Employees
Service department is awesome
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 02/04/2019 08:58 AM

Thank you for the awesome review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
EM
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Edward M.
Queen Creek, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
No hassle repair without any attempt of a high pressure upsale.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/30/2019 09:49 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Cave Creek, AZ
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service Department
They made servicing my SUV quick and painless. I was greeted upon driving up to the service lane, I was quickly checked and they provided a courtesy ride to my work. When my SUV was done with the factory recall. They contacted me and sent the courtesy ride to my work to pick me up and take me back to the service department. It was a pleasure talking to Tom the courtesy driver.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/30/2019 09:52 AM

Thank you for the awesome review and shout-out to Tom Carroll our courtesy driver.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RJ
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Robert J.
Casa Grande, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service people
Got to my appointment a few minutes early was greeted at the car and my advisor was ready with all the info regarding what needed to be done, how long it would take and how much it would be. I was finished ten minutes early, appreciated the service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/30/2019 09:58 AM

Thank you for the awesome review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RS
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Robert S.
Fountain Hills, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, Informative
Excellent Service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/30/2019 09:49 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly A
Fast, friendly convenient service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/28/2019 09:13 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
FF
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Fred F.
Cave Creek, AZ
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Very pleased with the service dept.and dealing with Norm Rosen.
The service Department yes. After meeting with Mike Southern I left with a very positive feeling about the service department.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/28/2019 09:24 AM

What a wonderful review - thank you Fred.

It is our pleasure to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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