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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

TW
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Tina W.
Phoenix, AZ
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good job
Friendly
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/28/2019 07:12 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Jefferson, SD
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great efficient friendly service
All the service from schedule to perform was done well. Complementary shuttle was appreciated.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/28/2019 09:13 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2018 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
No
No
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/23/2019 08:22 AM

Jessica,

We completely agree - this was not acceptable to any of us.

We reviewed your visit and we able to determine how this happened and our employee was disciplined in the severest manner.  We have always had a strict policy against smoking on the lot and there is absolutely no reason this should have happened to you or anyone.

My offer from our conversation yesterday remains, we would very much like to arrange to have your vehicle's air quality corrected with a non-chemical ionization procedure.  Additionally, we can promise this will not be an issue going forward.

We take our repsonsibillity to return your vheicle to you in better condition than it arrived seriously and we are so very sorry we let you down on this occasion, and know that we intend to make this right.

Very truly yours,

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your in and out
You can make an appointment on line
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/28/2019 09:17 AM

Thank you for the great review.

We are glad you enjoy our online scheduling tool and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hospitality
It is just relaxing if your in first thing in the morning. They are so accommadating, providing coffee, donuts, bagels, fruit. Makes the wait go by smoother.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/22/2019 12:55 PM

Thank you for the wonderful review.

We are glad you enjoy our service and ammenities and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
On time service and experienced staff.
Hard to beat.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/22/2019 12:54 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JB
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Joanne B.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
Once again, I received excellent service. My questions were answered and plans for future visit reviewed.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/22/2019 12:41 PM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RD
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Ryan D.
Gilbert, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great routine service
This was my first time taking my car here for service. Norm took great care of me, fully explained what my service entailed, informed me of a recall, and provided transpiration to my job.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/19/2019 08:14 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JL
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Jeffrey L.
Phoenix, AZ
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
We are always treated with courtesy, promptness, knowledge and a smiling face.

Getting an appointment is easy and, if really necessary, we have been able to get in the same day as we call.

Our Service Manager, Norm Rosen, is an absolute delight, extremely knowledgeable, and makes sure the service on our vehicles is done right and in a timely manner.

Jeff L.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/17/2019 08:33 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AA
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Anita A.
Phoenix, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service was excellent
I felt that my service representative, Norm, listened to my concerns and made valuable recommendations for addressing my needs.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/17/2019 08:50 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SH
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Steven H.
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm is GREAT!
Every time I come in Norm is amazing with his customer service! I go to another dealership right down the road for my other vehicle and each time I go to that dealership it reminds me how GREAT Norm is! Keep it up sir.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/17/2019 08:52 AM

Thank you for the amazing review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and perhaps when the time comes you'll replace that 'other' car with another Hyundai so we can make all your service experiences great!

Thank you for choosing us.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LS
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Lorraine S.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service with a Smile
Everyone is warm and friendly and it feels like family. Also they get you in and out in a short amount of time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/07/2019 07:39 AM

Thank you for the wonderful review.

It is always nice hearing from our repeat owners.  It has been our pleasure to be your dealer these many years and Hyundais now and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CS
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Charles S.
Box Elder, SD
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Already did it
Already did it
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/07/2019 07:50 AM

Thank you for the 5-star review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BI
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Bryan I.
Phoenix, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
In and out.
Another great service job done by Earnhardt Hyundai. In and out less than an hour great job guys!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/05/2019 10:18 AM

Thank you for the great review.

We're glad you enjoy our Car Care Express service and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CO
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Carol O.
Sun Lakes, AZ
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
O&E Towing Co -Towing my car
Customer service for HYUNDAI ROADSIDE SERVICE IS GREAT. After my towing order was in the system and my car disappeared for hours being delivered to the dealer, they got on it right away and found my car. They immediately seized my car back via a Hyundai reliable driver. What a happy ending to the mystery.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/02/2019 08:09 AM

Thank you for the positive review.

We're glad we could help get you through what was otherwise going to be a very bad day and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SP
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Samuel P.
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Earnhardt Makes You Feel Like Family
From my service advisor to my salesman, every one there makes me feel like Family. I can usually get my vehicle in with or without an appointment and am usually out of there within an hour or two. Norm Rosen always takes good care of me and my vehicle and makes sure that everything is done right.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/02/2019 08:14 AM

Thank you for the wonderful review.

Sales and service, we are very happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RS
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Robert S.
Lahaska, PA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Norm !!!
Norm takes care of me. He is superb!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/02/2019 08:38 AM

Thank you for the fantastic review, Google+ post and Tweet!

What a great recommendation for Norm Rosen your advisor.

We are happy to be your Genesis dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TF
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Timothy F.
Scottsdale, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt and Courteous
Earnhardt Hyundai - North Scottsdale is always prompt and courteous. When I have an appointment set for service, they get me signed in very fast and they get right to work. Just as I'm settling in with a drink and breakfast, the car is ready!

I'd recommend them to anyone!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/31/2018 08:09 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MW
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Marcia W.
Scottsdale, AZ
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good to go
Efficient, knowledgeable and professional
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/31/2018 08:07 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you and your GT again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Great experience for my new cars first service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/27/2018 07:41 AM

Thank you for the graet review.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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