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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

BI
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Bryan I.
Phoenix, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best dealership in the valley!
Earnhardt Hyundai is the best dealership in the valley! Their friendly staff and knowledgeable technicians provide you with the highest quality of service available. They cater to your every need while you are waiting for your vehicle to be serviced.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/13/2018 08:09 AM

Thank you for the excellent review and recommendation.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SH
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Stephen H.
Phoenix, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
First Service Visit
Recently moving to Phoenix this was my first visit to this dealership. The service area was nice and Norm was very helpful to get me checked in and set me up with a ride to work. The overall experience was a positive one. It's sad that Hyundai uses a poorly "designed to fail" steering flex coupling that is made from rubber in the Sonata. At least the dealership provided a 25% off coupon online.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/11/2018 08:05 AM

Welcome to Arizona!

We're glad you found us.  We are happy to be your new Hyundai dealer and we look forward to serving you for all the years and miles ahead. 

Although your first steering coupler only lasted 120,000 miles, we hope it gives you some confidence that the new version does have stiffer rubber and is expected to last longer. 

Thank you again and we look forward to seeing you again next visit.

Michael Southern
Service Manager 

Employees worked with
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NORM ROSEN
LS
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Lyman S.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
2011 Sonata Repair
Took car for repair on short notice. Affable and friendly service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/09/2018 01:00 PM

Thank you another great review Lyman.

We have been very happy to be your dealership these many years and Hyundais and we look forward to being here for you for all the miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BP
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Bonnie P.
Scottsdale, AZ
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always good service
Always fast thorough and my car is washed as well!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/09/2018 10:00 AM

Thank you for the great review.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good and Helpful Service
We had a different kind of need for service. Our daughter passed away and we had the car we bought for her. We felt the service folks were kind to us as the vehicle needed a number of recall services done. Norm was very helpful and accommodating in getting us through the process.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/09/2018 09:58 AM

We appreciate the review and we are sorry for your loss.

Kindness would seem to be the very least we could extend to you under the circumstances.

Our thoughts and prayers are with you.

The Earnhardt Team

Employees worked with
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NORM ROSEN
SP
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Samuel P.
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm Rosen Does It Again!
Once again, I show up unexpectedly at
3:00 in the afternoon because my check engine light came on after hearing some noise while on my way to the gym. Norm tells me it could take a couple of hours to troubleshoot so I decided to leave my Tucson there and take a shuttle to the gym. Norm obviously gets me in pretty quick and as I am waiting for the shuttle to arrive, around 30-45
minutes, Norm comes looking for me to tell
me my car is ready. Turns out I had a loose gas cap and that was all. I signed some papers and Norm told me to have fun at the gym. This whole thing could have gone a lot different and I could have been without a car for a day but Norm and the Guys and Girls at Earnhardt Hyundai always treat me like family. I am happy that I chose this place to lease and service my last two vehicles. Thanks again Norm and the rest of the team there. I’ll defini be back for more.

Sam
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/08/2018 09:08 AM

Thank you for the amazing review and recommendation for Norm Rosen your advisor.

We're glad Norm was able to get you in and get you out so you could get back to your life swiftly.

Thank you for choosing us and we look forward to seeing you again next visit (unexpected or not).

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AR
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Angelina R.
Scottsdale, AZ
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Place for Service
From simple nail in the tire to low tire pressure the respect and honesty and integrity of each person encountered at Hyundai makes the experience a lasting experience that you actually look forward to your service date.
Recently my compressor blew on the A/C and had I not purchased the extended warranty on my used Elantra this would have been a major expense.
I highly recommend anyone looking to own a foreign car to go to a Hyundai dealer. They are the best.
Angelina R
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/05/2018 03:13 PM

Thank you for the wonderful review.

One thing we simply cannot do without in Arizona is air conditioning for sure.  We're glad we were able to solve this for you with your extended warranty.  Plus, although the hottest months are already behind us, it is good to know you'll be all set for next summer.

Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast, kind, to the point!
Just awesome thanks
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/05/2018 09:36 AM

Thank you for the awesome review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RU
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Robert U.
Scottsdale, AZ
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Great customer service overall.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/02/2018 04:03 PM

Thank you for the positive review and recommendation.

We are happy to be your Kona dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MB
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Margie B.
Fountain Hills, AZ
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good Experience with Regularly Scheduled Service
Prompt assistance, and shuttle service to drop off vehicle. Norm was very nice and helpful. Tom was a great shuttle chauffer.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/28/2018 05:17 PM

Thank you for the great review and special mention for Norm Rosen and Tom Carroll you advisor and driver.

We are happy to be your Hyundai dealer and we look forward seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PS
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Pamela S.
Phoenix, AZ
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank you!
Earnhardt Hyundai is always friendly, professional and they take good care of my car. A big thanks to the team in the service department!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/28/2018 12:49 PM

Thank you for the great review and recommendation.

It has been our absolute pleasure to be your dealerhship and we look forward to being here for you and your GT for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NS
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Norman S.
Phoenix, AZ
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/28/2018
Service Type: Repair
Category: Service
Quick reponse
Excellent response to a repair issue....quick fix. Superb effort by our service advisor to get the problem resolved
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/28/2018 10:31 AM

Thank you for participating.

We are happy to be your Hyundai dealer these many years and multiple Hyundais now and we look forward to being here for your for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Experience
I bought Hyundai as a CPO from another dealer. Some items had to be repaired under warranty and they took care of it. In fact, the customer service I received from this dealer was great!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/28/2018 12:42 PM

Thank you for the great review.

Congratulations on your new CPO and we're here for you whenever you need us.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BS
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Bryan S.
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service rating
This my 3rd Hyundai. The service is always fantastic. Norm did a great job.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/28/2018 12:36 PM

Thank you Bryan for the fantastic review and recommendation for Norm Rosen your advisor.

We appreciate your loyalty and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
WHAT???????
I have been lied to and have been mistreated by both Earnhardt people and Hyundai Corp.
It was reported and nothing was done.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/27/2018 02:52 PM

Dear Anonymous,

We would really like to address your concerns, with both Hyundai Corp and ourselves, please reach out to me directly we are happy to help.

Michael Southern
Service Manager 

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2015 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent service
besides the convenience of the location of the store, the staff is friendly, helpful and efficient. Most importantly, I am always appreciative of institutions and people that similarly value my time as they do their own. My service rep is Norm R. and he personifies those qualities. As a direct result of my experience with the servicing of my vehicle I will definitely consider purchasing the new model of my car when it is appropriate to do so!!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/28/2018 12:35 PM

What a wonderful review and recommendation for Norm Rosen your advisor - thank you so much.

We have been very happy to be your Equus dealer and we look forward to serving you for all the years and miles ahead (and your future Genesis replacement for this one as well).

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AG
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Amanda G.
Mesa, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service!
Went in for an oil change and dropped my car off and was able to get a ride to work. Picked my car up at my convenience. Great price on an oil change and Norm was easy to deal with. Thank you!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/28/2018 12:33 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Nice staff and quick service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/26/2018 08:43 AM

Thank you for the great review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thumbs up
Great service, quality car maintenance
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/26/2018 08:40 AM

Thumbs up!

Thanks for the great review and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TH
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Thomas H.
Scottsdale, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
In and out in less than an hour
Fast service for a routine oil change at a reasonable price.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/24/2018 11:11 AM

So many years so many Hyundais.

We are very happy to be your whole family's dealership and we look forward to being here for you for all the miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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