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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

MS
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Melvin S.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Everyone wants to please you
I have brought in car to fix a problem with driver Side seat belt The problem still exists, The seat belt was replaced twice so far, I believe it is a sensor proble. The check your seatbelt caution keeps beeping and figure in seatbelt appears on dashboard. I am very frustrated with this problem
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/24/2018 11:13 AM

Melvin,

Thank you for the feedback, Norm will be in touch to help coordinate reinspecting the vehicle for you. 

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KG
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Karen G.
Cave Creek, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
As usual I was pleased with my service of my Elantra. Norm was courteous and took care of business. Got my oil changed and some recalls fixed and my door lock fixed. They always go above and beyond making the customer happy!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/24/2018 08:55 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your dealership and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SB
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Samantha B.
Chandler, AZ
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service
Been coming here 3 years and won't go anywhere else.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/24/2018 08:12 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MR
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Monica R.
Phoenix, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly. Go above and beyond...
Thank you for caring.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/24/2018 08:11 AM

Thank you Monica for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JC
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John C.
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Great friendly service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/21/2018 12:59 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
WS
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Wendy S.
Phoenix, AZ
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Norm is great
Norm is the reason I come back to North Scottsdale. Even though I don't work in the area, and there is another dealership closer to my house- I venture to North Scottsdale due to Norm.
Thanks
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/20/2018 09:29 AM

Thank you for the awesome review and Facebook post for Norm Rosen your advisor.

Many years, multiple Hyundais, it has been our pleasure to be your dealership and we look forward to being here for you for all the miles ahead.

On behalf of us all, thank you for choosing Norm and us for your service.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ready to go quickly
I waited for my routine service. The vehicle went right in and was done quickly.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/19/2018 12:51 PM

Thank you for the wonderful review.

We are glad you enjoyed our Car Care Express Service - oil changes and more while you wait.  Thank you for choosing us and we look forward to serving in you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Solid Service
Have consistently received a good value, timely work, and work done right at this dealer.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/19/2018 12:38 PM

Thank you for the great review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GM
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George M.
Peoria, AZ
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Service advisor Norm provided excellent service. He provided me a comlete list of items to be done for the 60k service as well as a complete price and completion time
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/19/2018 09:27 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JM
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Joseph M.
Cave Creek, AZ
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
genesis2013
efficient courteous at a fair price.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/19/2018 09:26 AM

Thank you Joseph for the great review.

It is always nice to hear from our multiple Hyundai owners, we are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Mesa, AZ
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional
Good
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/19/2018 09:16 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Love!
Great customer service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/18/2018 08:00 AM

We love 5-star reviews - thank you!

We are happy to be your dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service by Norm!
Norm and his team are awesome to work with.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/18/2018 08:08 AM

We think you are pretty awesome to work with too.

Many years and many Hyundais now, we are happy to be your dealership and we look forward to seeing you next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2014 Hyundai Genesis Co
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very friendly staff
good service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/17/2018 10:01 AM

Thank you for the great review.

We are happy to be your dealership and we look forward to seeing you and your Coupe again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DS
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Domanick S.
Scottsdale, AZ
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
verified customerVerified Customer
Category: Service
Perfectly replaced
Big thank you to mike for helping me fix my windshield. I appreciate the assistance you and your team have given me. I have been going here since I moved and will continue based solely on this follow up from mike!
Recommended
Employees worked with
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NORM ROSEN
DN
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David N.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellence
Service at Earnhardt Hyundai is excellent. Service representatives are great, service is prompt and reasonably priced. They know your vehicle so you won't have things done you do not need. And waiting is pleasant in the beautiful waiting area.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/14/2018 02:52 PM

Thank you for the excellent review.

Many years and multiple Hyundais now, it has been our absolute pleasure to be your Hyundai dealer and we look forward to serving you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Chandler, AZ
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
verified customerVerified Customer
Category: Service
7500 service update
Within seconds of submitting my first review, I received a call from Michael Southern, Director of Parts and Service. He was concerned and very sincere in trying to find a resolution to my concern. In my opinion, he went above and beyond to make sure my concerns were addressed and to make sure I felt like a valued customer. He outlined our conversation, my concern and the action he was going to take to get resolved, in an email almost immediately after we spoke. He continued to give me updates until it was resolved, which was the next day. I was very impressed with his follow up, not only for the immediate attention, but with the sincerity he conveyed. He left me feeling, just because my car purchase is completed, I'm still a am still a valued customer. Everyones nice to the customer when they are in the purchasing phase, the difference is how that customer is treated after its over. Well done Michael, thank you!!!
Recommended
Employees worked with
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NORM ROSEN
DS
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Domanick S.
Scottsdale, AZ
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
verified customerVerified Customer
Category: Service
Perfectly replaced
Big thank you to mike for helping me fix my windshield. I appreciate the assistance you and your team have given me. I have been going here since I moved and will continue based solely on this follow up from mike!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/12/2018
Service Type: Repair
Category: Service
Broken windshield
I have been going here since I moved to Arizona in February, i needed a simple oil change and I return to my car with a crash in the windshield, when I confronted the service person I was immiditaley asked if I had insurance for he glass, like it was my fault that you broke my window. I will not return, I will not advice people to go there and my gf recently purchased a Hyundai at a different dealer due to this awful customer service. I look forward to resolving this issue but everyone be aware before you take your vehicle here. I hope you can access my phone number, I’m available to speak anytime to have you fix this issue.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/13/2018 09:27 AM

Welcome to Arizona and the land of the cracked windshields.

Domanick, ask most drivers here in Arizona and you'll learn it isn't a question of if, but rather when, drivers will get either a rock chip or a cracked windshield.  This is why auto insurers in Arizona are required to offer a "zero deductible" on glass, but while they are required to offer it, drivers are not required to buy it.  Still, we strongly recommend checking with your insurance agent to find out if you have this important coverage.

We don't think it is either of our faults that the windshield broke, but we agree 100% the chip you and our advisor discovered likely spread when the clean cold water in our car wash hit your windshield.

We'll be in touch to help fix this.  In the meantime, if you haven't already, get in touch with your insurance agent (and have your girlfriend get in touch with hers) because you'll discover that glass coverage is pretty important coverage for us here.

Michael Southern
Service Manager

Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/14/2018 09:49 AM

Domanick,

I'm glad we could sort that out for you and please - make sure have glass coverage going forward.

We'll be here when you need us.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
WD
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Wayne D.
Phoenix, AZ
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Service Adviser
Norm Rosen....best service adviser I've ever had. I am moving to Goodyear and rather than go to the Hyundai dealership that is 5 minuets away I will be driving 50 minuets to Earnhardt's to have Norm service my vehicle.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2018 03:00 PM

Wow!  Thank you for the amazing review and recommendation for Norm Rosen your advisor.

It has been our absolute pleasure to be your Genesis dealer and we appreciate your loyalty even after your move. Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GP
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Glynis P.
Scottsdale, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast Efficient Service
We were greeted immediately by Norm, our service advisor. He went over what was required for the service we were in for and gave us an estimated time of the service. The waited in the lounge which is very well appointed with very comfy chairs and the coffee and snacks were a welcome treat.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/12/2018 02:58 PM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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