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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

CS
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Christian S.
Phoenix, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
.
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Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/08/2018 08:58 AM

Thank you for the 5-star review.

.
.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DW
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David W.
Scottsdale, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I only have good things to say about my experience with Earnhardt North Scottsdale Hyundai. Would highly recommend fior purchasing a car and ongoing service. Norm is my service guy and he has done a great job as far as I’m concerned.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/08/2018 08:45 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CF
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Christine F.
Scottsdale, AZ
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Timely excellent service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/07/2018 12:12 PM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AS
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Alan S.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They were very intentive
They were great
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/07/2018 12:11 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
WM
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William M.
Scottsdale, AZ
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change Plus - Fast, Easy, No problem!
Made an appointment online to have an oil change and filters replaced. 8 am appointment. Checked in at 7:50 AM and was done by 8:50 AM. Great job and a cleanly, washed car afterwards. Can it get any better than this?
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/04/2018 08:38 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
W
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W.
Queen Creek, AZ
2016 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Do not go there
11AM appt, drop your car off at 7:10AM so the dealer can have it all day. You being nice to them as you work up the road & live in QC, thought this would be a convenience. Oh no! You call on your car at 3:30 & its JUST NOW IN THE AIR for an oil change & tech waiting to hear back on how to clear your air bag light issue...ummm.. NO! Never going back there, EVER.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/03/2018 02:25 PM

We are sorry your visit did not go as planned.

When you requested this appointment, we truly had zero openings in our schedule.  However we were concerned your airbag light could be a safety issue and so we worked your car in on an emergency basis.  Although we had never seen you or your vehicle before, your advisor put you in line ahead of many of our existing customers.  Additionally, although your vehicle is now outside the warranty for the airbag system, he had your concern inspected at no charge to you.

It is sad that his efforts on your behalf were wasted.  Without a doubt we've been busier than usual here with both the heat and the monsoons rolling in;  as overbooked as we were, your advisor worked especially hard to free up a technician to have your car checked.   When you added an oil change request, he now needed both a technician and a vehicle lift, both of which were in short supply.

We are sorry this visit didn't work out the way any of us would have wanted.  Still, I will leave the invitation open, if you do find yourself in a spot where we could help, feel free to contact me directly to see if I can streamline your visit.

Your efforts to make it easier on us were not unappreciated.  Unfortunately we were just exceptionally busy and even your "emergency" appointment took longer than any of us would have hoped.

Michael Southern
Service Manager
480-368-6730

Employees worked with
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NORM ROSEN
TR
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Tod R.
Phoenix, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
N Scottsdale Earnhardt Hyundai
Great Service Dept. They are very thorough! Helpful staff. Great sales staff, no pressure!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/04/2018 08:40 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SS
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Sandra S.
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
VERY HAPPY
The Service People seem to go out of their way to accommodate your needs, make your waiting time comfortable, & give you an honest estimate of how long it will take. Excellent customer service was received from Norm!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/02/2018 09:29 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JM
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Joseph M.
Cave Creek, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
sonata service
Fast, efficient and courteous service experience.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2018 02:28 PM

Thank you for the awesome review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SK
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Susan K.
Scottsdale, AZ
2015 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ii
I
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/31/2018 08:10 AM

Thank you for the 4-stars.

Ii
I

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Sun City, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
norm the service writer
everything went great
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/30/2018 01:35 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Great service as usual.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/27/2018 04:56 PM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BF
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Bernie F.
Scottsdale, AZ
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Norm took excellent care of me and my vehicle. I will continue to have my car serviced here.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/27/2018 11:54 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JR
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Judy R.
Scottsdale, AZ
2015 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, efficient, attentive
Great! Norm always takes good care of me.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/26/2018 01:22 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Equus dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PK
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Padmakar K.
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
exceptional
First regular servicing was great. There was a minor issue that being the car was not washed properly. I came back and it was well taken care off. Thanks.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/26/2018 10:10 AM

Thank you Paddy for the wonderful review and facebook post.

Sales and service, we are very happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MB
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Melanie B.
Scottsdale, AZ
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Norm is my service tech, excellent servise.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/26/2018 10:10 AM

Thank you for the excellent review.

We are happy to be your Equus dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
EM
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Emil M.
Phoenix, AZ
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change/cabin filter
I got my car serviced. My service contact (Norm) was great made sure the service was quick and got me out in the time he stated at the beginning of the service. The price for the service was also very reasonable
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/26/2018 09:40 AM

Thank you Emil for the wonderful review.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KK
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Karen K.
Phoenix, AZ
2016 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely setvice
Timely, great customer service! Thank you
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/23/2018 04:53 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MM
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Ma M.
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everything smooth as silk
No problems. Right in, right out.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/23/2018 04:53 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TK
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Terri K.
Scottsdale, AZ
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Over and above
First time to this dealership. Had called and scheduled my moms Sante Fe in for an oil change. They did that, and checked a huge list of items, to ensure all was good, washed and cleaned before I drove off. All for a very reasonable cost. Very happy with the service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/21/2018 09:59 AM

Thank you for the wonderful review of your first visit.

We're glad we could help and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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