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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

Verified Customer
Scottsdale, AZ
2011 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
Again, another great service experience at Earnhardt Hyundai. I went in for an oil change appointment that I scheduled ahead of time. Norm was expecting me and got me checked in quickly and smoothly. He invited my son and I to have a snack and told us they’d be done in about an hour. We waited in their very comfortable lounge and before we knew it Norm said our car was ready. Norm processed our payment and in under an hour we were getting into a freshly washed car. Great customer service!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/21/2018 10:49 AM

Thank you for the wonderful review and great story about your service with Norm.

We are happy to be your Hyundai dealer and we look forward to seeing you, your son, and your Elantra Touring again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RR
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Roger R.
Fountain Hills, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Always a good expirience
I have never had a bad expirience with Earnhardt Hyundai
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/17/2018 08:05 AM

Thank you for the great review Roger.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BH
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Beverly H.
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
great customer service. friendly. professional. courteous.
see above.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/16/2018 02:21 PM

Thank you for the great review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RW
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Ryan W.
Paradise Valley, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Brought my car in with a dead battery and they had me in and out in no time. Very friendly staff as well.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/16/2018 03:47 PM

Dead batteries never happen at a good time.

We're glad we were able to get you in, get you out, and get you back to your life.  Thank you for choosing us and we look forward to serving you again - perhaps under easier circumstances.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AS
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Arthur S.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service visit
All went smoothly.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/16/2018 03:44 PM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RA
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Richard A.
Phoenix, AZ
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They care.
Everytime I bring my car here, they always treat me great. Even when I purchased my 2013 vehicle new here, I didn't feel pushed.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/16/2018 03:44 PM

Thank you for the wonderful review.

We do care, and we appreciate you taking the time to share your opinion with others.  Sales and service, it is our pleasure to be your dealership and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DC
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Donald C.
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Don’s Review
Norm was courteous and personable
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/16/2018 03:41 PM

Thank you Don for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
TH
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Tom H.
Phoenix, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Steller
Everything but one issue went well: the tires were rotated, however, I do not know if they were balanced after the rotation as the statement did not indicate that it had been done. Once I left and was headed down the freeway, the front began to vibrate at 75 miles an hour. I knew the tires were out of balance. Not wanting to return the next day, I went to Discount Tire and after $40.00 all is well. Recommendation: when tires are rotated, balancing should be part of the process; if not, it should be stated and/or discussed when the car is dropped off. EVERYTHNG else was PERFECT. Thanks
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/16/2018 03:39 PM

Thank you for the stellar review.

We certainly wouldn't want any vibrations after service, we cannot test drive around here at 75 miles per hour, so we're sorry we didn't notice this before you got the car.

Perfection is unobtainable - but still, we're sorry we missed this.  We promise to make this up to you next visit, we are very glad to be your dealer and we appreciate your understanding and your loyalty.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Perfect Place to Have Car Serviced
Have been taking my 2009 Santa Fe here for service for seven years. I have always been satisfied with the courtesy of the service personnel and the quality of the work performed.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/12/2018 01:53 PM

Thank you for the wonderful review and your loyalty over the years.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
AS
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Angela S.
Scottsdale, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Honest
Great staff from sales to service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/12/2018 12:27 PM

Thank you for the great review.

We are happy to be your Hyundai dealer for sales and service and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SP
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Samuel P.
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Another successful trip to Earnhardt
As always Norm Rosen did a fantastic job getting me in onTime and out as promised. The service got done plus a recall issue and my Tucson got washed to boot. Thanks to Norm and the entire Earnhardt team. I know it takes a collaborative effort to get the job done and the Earnhardt team does it right. Did I mention the coffee and breakfast snacks I had while I was waiting?
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/12/2018 12:28 PM

Thank you for the amazing review and recommendation for Norm Rosen and the rest of our team.

We are very happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
GM
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Gerard M.
Cave Creek, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Great service from Norm
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/12/2018 12:25 PM

Thank you for the 5-star review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Got me in on short notice
Got me in on short notice and found a coupon for my service for me.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/10/2018 03:28 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SC
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Sheldon C.
Scottsdale, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
service department
Took the Sonata in for an oil change. Took care of the car at the appointed time and was on my way afterwards. Everyone was very friendly and we are very happy with their service department.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/10/2018 03:29 PM

Thank you for the fantastic review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RJ
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Ramie J.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The people working in the service department have been friendly and helpful.
Norm was very nice and applied coupons where able to our last service.

I'd love it if I didn't have to schedule an appointment so far out in advance though.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/10/2018 03:31 PM

Being popular does have some drwabacks.

We are working on increasing capacity to service more vehicles while still providing our quality service.  Thank you for choosing us and we do look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RA
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Randall A.
Scottsdale, AZ
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Always fast and good service at this dealership.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/07/2018 07:51 AM

Thank you for the great review.

We are happy to be your Veloster dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RH
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Robert H.
Fountain Hills, AZ
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
July 3 car repair visit
Friendly, knowledgeable, efficient staff and great amenities from the treats to the car wash - what else could one ask for?? Earnhardt does a super job!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/05/2018 04:30 PM

Thank you Robert for the awesome review.

We are very happy to be your Azera dealer and we look foward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Made sure I left as a very satisfied customer!
The service team worked with my schedule to get my car serviced.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/03/2018 04:13 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Cave Creek, AZ
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great place
Great waiting area friendly staff
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/03/2018 04:14 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Phoenix, AZ
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good
/lk
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/03/2018 04:14 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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