NORM ROSEN

Earnhardt Hyundai North Scottsdale

Overall Rating

4.9

(1373 reviews)

74

Reviews of NORM ROSEN

JL

John L.

Phoenix, AZ

2017 Hyundai Sonata Hyb

05/23/2018

Service Type: Maintenance

Verified Customer

Category: Service

warranty work

Your dealership found my problem and Chapman Hyundai could not and did not even try after taking it there twice for the same two issues. Both times they told me there was nothing wrong and I've driven enough too know there was s problem.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2018 11:44 AM

John, we're glad we could help. We appreciate the great review and facebook post.

Thank you for choosing us to service your Hybrid and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

SS

Sabrina S.

Phoenix, AZ

2011 Hyundai Sonata

05/23/2018

Service Type: Repair

Verified Customer

Category: Service

5 Star Customer Service!!!!

Everyone was extremely nice and friendly especially, Norm who took care of my vehicle and had it completed exactly when he said it would be. I am very happy to know I have a safe & reliable place to take my Hyundai!

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2018 11:43 AM

Thank you for the wonderful review and recommendation for Norm.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with

EM

Elaine M.

Scottsdale, AZ

2015 Hyundai Sonata

05/20/2018

Service Type: Repair

Verified Customer

Category: Service

Maintenance Appt.

Courteous, fast, accurate, explained all aspects in detail and what I could expect with my next visit,

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2018 11:54 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Phoenix, AZ

2013 Hyundai Elantra

05/20/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service

Great service

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2018 12:14 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

EE

Edward E.

Cave Creek, AZ

2013 Hyundai Santa Fe S

05/18/2018

Service Type: Maintenance

Verified Customer

Category: Service

always a pleasant experience

Norm did a great job in informing me of my service options

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/29/2018 11:42 AM

Thank you for the great review nad recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

RL

Richard L.

Scottsdale, AZ

2013 Hyundai Equus

05/17/2018

Service Type: Repair

Verified Customer

Category: Service

Service support and attention to detail and customer service

Excellant

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/17/2018 04:34 PM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

EB

Erin B.

Scottsdale, AZ

2011 Hyundai Elantra

05/16/2018

Service Type: Repair

Verified Customer

Category: Service

Lovely service center

The service center is a very comfortable space. And, they’re good about getting you in and out as quickly as possible.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/16/2018 07:59 AM

Thank you for the wonderful review.

We are very happy to be your Hyundai dealer and we look forward to being here for you for many more years and miles to come.

Michael Souuthern
Service Manager

Employees worked with

DD

David D.

Cave Creek, AZ

2017 Hyundai Elantra

05/15/2018

Service Type: Repair

Verified Customer

Category: Service

Great as always!

I purchased my car from Earnhardt and always bring it here for service. Norm is my service advisor and is very customer focused.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/15/2018 12:53 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer for sales and service and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

RP

Roseann P.

Scottsdale, AZ

2015 Hyundai Sonata

05/15/2018

Service Type: Maintenance

Verified Customer

Category: Service

Top Notch Service

The customer service and friendly atmosphere

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/15/2018 10:39 AM

Thank you for the amazing review.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Cave Creek, AZ

2011 Hyundai Elantra

05/14/2018

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Fast friendly service clean waiting room

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/15/2018 09:09 AM

Thank you for the great review and .

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Cave Creek, AZ

2013 Hyundai Sonata

05/12/2018

Service Type: Maintenance

Verified Customer

Category: Service

Professional and great service

very pleased

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/12/2018 08:15 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

TE

Thomas E.

Scottsdale, AZ

2015 Hyundai Sonata

05/11/2018

Service Type: Repair

Verified Customer

Category: Service

Norm

Great job

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/12/2018 08:20 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

PC

Phillip C.

Sun City, AZ

2014 Hyundai Santa Fe S

05/11/2018

Service Type: Repair

Verified Customer

Category: Service

great service

norm and the mechanics did a great job as usual

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/12/2018 08:22 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Scottsdale, AZ

2015 Hyundai Equus

05/11/2018

Service Type: Repair

Verified Customer

Category: Service

excellent experience

great service

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/12/2018 08:23 AM

Thank you for the excellent review.

We are happy to be your Equus dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Fountain Hills, AZ

2016 Hyundai Sonata

05/11/2018

Service Type: Maintenance

Verified Customer

Category: Service

Review

Norm the service advisor was great.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/12/2018 08:24 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with

BF

Bob F.

Scottsdale, AZ

2013 Hyundai Santa Fe S

05/10/2018

Service Type: Maintenance

Verified Customer

Category: Service

Fair and Fast

Great job by Norm. In and out quickly. Good attitude and personable.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/11/2018 07:52 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.Michael SouthernService Manager

Employees worked with

GM

Gerard M.

Cave Creek, AZ

2015 Hyundai Tucson

05/10/2018

Service Type: Repair

Verified Customer

Category: Service

Service call

No problems

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/10/2018 01:40 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with

MB

Marc B.

Scottsdale, AZ

2017 Hyundai Sonata

05/10/2018

Service Type: Maintenance

Verified Customer

Category: Service

Service II

Th service experience was exceptional. I was welcomed by my service advisor on time. He outlined what the service entailed and gave me an actual price I would pay for the service, not an estimate or ballpark figure. He outlined the approximate duration of the service and it wound up being less time. The service and a car wash were excellent and it is clear to this observer that Earnhardt is service and customer oriented.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/10/2018 10:28 AM

What a wonderful review, thank you so much.

We glad we could provide you a perfect service visit. It is our pleasure to be your Hyundai dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Phoenix, AZ

2013 Hyundai Santa Fe S

05/10/2018

Service Type: Repair

Verified Customer

Category: Service

Misfired this time

The service itself and the service adviser Norm Rosen were great as usual. Unfortunately, both fixed items failed again at the pickup.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/10/2018 10:02 AM

Thank you for the positive review despite the setback this last visit.

The part which was special ordered is ready to be installed and Norm will coordinate with you to accomplish that at your convenience. We are happy to be your dealer and we look forward to seeing you again.

Michael Southern
Service Manager

Employees worked with

Verified Customer

Phoenix, AZ

2011 Hyundai Sonata

05/08/2018

Service Type: Maintenance

Verified Customer

Category: Service

Well Done

They did what they said they were going to do when they said they would do it. Could not ask for anything more.

Recommended

Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/09/2018 08:41 AM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer these many years and we look forward to being here for you for all the years and miles ahead.

It's a lock!

Michael Southern
Service Manager

Employees worked with

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