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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

DK
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Diana K.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
quick oil change service
You did a great job and Norm, my service advisor, was very efficient and courteous to me. I appreciate it.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/08/2018 09:40 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JR
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Jack R.
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service dept is teriffic.
Used to be a 5 on whether or not I would buy new car from this dealership. Now I give it a 2 as I had a non satisfactory dealing with a salesman named Kyle Frame. Do not know if I will come back to purchase anything again.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/07/2018 12:12 PM

Thank you for the 5-star review.

We are concerned about your experience with our sales team, we are a close knit family here sales and service and we hope to deliver perfect experiences whatever department you are working with.

I will pass on your concerns and we'll see if we can't find a solution and certainly a different team member to help you for your next car purchase.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Paradise Valley, AZ
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt, Friendly and Efficient
Norm, the service coordinator, handled a warranty repair and scheduled maintenance quickly and effectively. Process was smooth and painless
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/07/2018 10:10 AM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

We are happy to be your dealership and we look forward to seeing you and your GT again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change & tire roATION
Good fast service and friendly staff.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/04/2018 12:10 PM

Thank you for the 5-star review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
HC
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Hugh C.
Phoenix, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Routine Service
Norm is terrific. All involved were professional in every way. My wife brought the car in for routine service and she was delighted with the quality of service and friendly, professional help. Well done!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/04/2018 12:10 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RC
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Ron C.
Phoenix, AZ
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
All was good, a little expensive, but service was world class
From start to end the service experience was fantastic.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/04/2018 09:33 AM

Thank you for the wonderful review.

We are happy to be your Hybrid dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2018
verified customerVerified Customer
Category: Service
Earnhardt Hyundai North Scottsdale Service & Sales
Service: The Service Manager Michael Southern, leads with excellence.
Sales: The Sales staff was patient, informative and helpful, without high pressure.
Recommended
Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2018
verified customerVerified Customer
Category: Service
Earnhardt Hyundai North Scottsdale Service & Sales
Service: The Service Manager Michael Southern, leads with excellence.
Sales: The Sales staff was patient, informative and helpful, without high pressure.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/28/2018
Service Type: Repair
Category: Service
Norm Sucks
If you want to be side swiped like a hit and run. I suggest you have Norm as your service advisor.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/30/2018 09:21 AM

Thank you for your feedback and for allowing us to serve you.

We are sorry this visit did not go as well as could have been expected but we look forward to making it up to you in the future.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CM
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Cathy M.
Scottsdale, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department is number #1!!!
The service department once again, with Norm's excellent customer service and attention to detail, will keep me coming back for my service appointments!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/27/2018 02:01 PM

Thank you for the excellent review and huge praise for Norm Rosen your advisor.

It is our customers like you that have made us #1.  We are very happy to be your Hyundai dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DD
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Donald D.
Scottsdale, AZ
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Non warranty service
very professional; well organized; courteous
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/27/2018 01:57 PM

Thank you for the positive review.

We are happy to be your Hyundai dealer for multiple Hyundais now and we look forward to serving you for all the years, miles and Hyundais yet to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BP
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Bonnie P.
Scottsdale, AZ
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall check up
Received a message via blue link that there was a recall on my vehicle. The recall was handled, a walk around was done to check out the full vehicle and it was washed before it was returned to me. I received a paper copy of the recall notice a week after it was already taken care of.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/27/2018 02:03 PM

What a wonderful feature Bluelink is and what a great use of technology to help keep your Hyundai in top shape.

We are glad we could help and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MD
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Michael D.
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Norm was wonderful in the service department. He helped me out a ton and I would definitely recommend for some one to come to this dealership. Appreciate the help Norm!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/27/2018 01:52 PM

Thank you for the great review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BE
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Brian E.
Tempe, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
And they never have Styrofoam cups for the coffee and it’s always nasty paper cups you need Styrofoam cups
Please put Styrofoam cups in your location For the coffee
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/24/2018 11:14 AM

Styrofoam cups - check!

Brain, we've been hiding the styrofoam ones in the back just for you, don't be afraid to ask next time, we're happy to accomodate.

How about a nice Hyundai mug?

By the way, outside of our hot beverage vessel options, how was your service?  :)

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JS
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Jack S.
Phoenix, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Quality
Quality work
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/23/2018 08:29 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MC
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Michael C.
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
It’s No Bull
Efficient, courtious, friendly, and helpful explanations.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/23/2018 08:30 AM

That's what we do - No bull.

We appreciate the great review and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
RS
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Robert S.
Lahaska, PA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent timely service.
Service rep Norm.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/19/2018 02:13 PM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Genesis dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JT
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Jeffrfey T.
Scottsdale, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer
They have great customer service and are very friendly.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/18/2018 11:46 AM

Thank you for the great review.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
KT
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Karen T.
Mesa, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
K Todd
It's always a great, pleasanta experience.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/18/2018 11:45 AM

Thank you for the 5-star review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DE
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Diane E.
Phoenix, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm Rosen is the best
My check engine light was on so I called Mr. Rosen and got an appointment the next day. The service took about an hour and I had a washed car!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/18/2018 09:37 AM

Thank you for the great review.

We're glad Norm was able to save the day and get you back on the road safely and quickly.  Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DB
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Donald B.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
They always get the job done quickly and correctly.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/17/2018 01:04 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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