Business Solutions
SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
avatar

NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

WD
gravatar
William D.
Cave Creek, AZ
2012 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Positive Service Experience
An exceptional service experience at every visit. They have turned getting your car serviced from a “root canal without drugs” into something that feels like “getting well again” ! If you want to feel better about your Hyundai car purchase , get your car serviced here next time! The coffee is hot, the bagels and fruit cups freas, the Internet awesome and the service “advice” honest. What more could a car owner want?
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/16/2018 08:51 AM

Thank you for the wonderful review.

We've always avoided the "root canal without drugs" approach to service.  We want you comfortable and confident in the advice we give, the work we do, and the car you drive. 

It is our pleasure to be your Azera dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
GM
gravatar
George M.
Cave Creek, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Staff
My service advisor was excellent
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/16/2018 08:48 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick Service, Money Saving Suggestions
Thanks for the speedy service and for saving me money with a coupon! I appreciate it!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/14/2018 08:54 AM

Thank you for the great review.

We are happy you enjoyed our Car Care Express service and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
DC
gravatar
Donald C.
Cave Creek, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Time well spent
Friendly , timely, competent service was experienced and appreciated.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/12/2018 10:54 AM

Thank you for the excellent review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
LS
gravatar
Lyman S.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
GreatService
Always responsive and expeditious service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/12/2018 10:08 AM

Thank you Lyman for the great review and Facebook post.

Many years, many Hyundais now, it has been our complete pleasure being your dealership and we look forward to being here for you for all the miles ahead.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer friendly
Terrific service, washed my car & im good to go!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/11/2018 03:05 PM

Thank you for the great review and tweet!

We are happy to be your dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
excellent
excellent
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/09/2018 01:07 PM

Thank you for the excellent review.

We are happy to be your dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Phoenix, AZ
2016 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service could have been much better
Took my car in, I was told there wasn't anything wrong with it and it's still having the same issues. This is the first time I've had ANY issues at this dealership, so I'm trying to be understanding, but the way my car is driving is not normal and hasn't done this until recently.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/06/2018 04:09 PM

How frustrating, we're sorry.

On Saturday, when the car was towed in we treated your concerns as an "all-hands-on-deck" situation.  Although we were booked solid, we made sure to dispatch your Santa Fe to one of our Platinum Hyundai Technicians.  While we could not replicate your concern as stated, we did find a possible cause which we corrected and then test drove the vehicle an additional 7 miles in an effort to replicate the condition after our work.

Key parts of the diagnosis process involve replicating and isolating an issue so corrections can be confirmed afterwards.  We did our best given the circumstances and we'll work with you to find an ultimate solution during your already scheduled appointment next Thursday.

We share your frustrations with the results of the last visit but there was no lack of effort or intent on our side and we will continue to give your concerns all of the care and consideration we can until it is resolved.

We look forward to driving with you so you can demonstrate how and when the issue occurs so we can know when it has been resolved.

See you on Thursday.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
TR
gravatar
Tod R.
Phoenix, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Best Service Team
The service team at Earnhardt Hyundai is exceptional. They are always courteous and professional!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/04/2018 08:16 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
BD
gravatar
Bernard D.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Follow Up
I gave a review on my March 30 visit. I mentioned a missing tire stem valve cap. On April 3 I received a phone call from Norm Rosen, offering to mail me 4 caps so that I need’nt make a special trip in. THANK YOU NORM.
Bernie Dolberg
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/04/2018 08:16 AM

Thank you for the 5-star review.

We are happy we could make it right.  It is a privledge to be your Hyundai dealer and we look foward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
JH
gravatar
James H.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service on a Saturday
The Saturday before Easter, we noticed the check engine light came on. We called and spoke to Norm at 8:15 am and he said come on down and we'll take a look! We got there by 8:40 am and had the car fixed and picked up by 3:00 pm that day! Thanks for the great, no hassle service!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/03/2018 11:52 AM

We're glad Norm and our team could help.

Holiday weekends are the worst time to be stranded, but we're here for you whenever you need us and we'll do our best to get you back on the road and back to your life as swiftly as possible.

Thank you for choosing us. 

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
WL
gravatar
William L.
Fountain Hills, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Maintenance
Serice Rep, Norm, explained everything that needed to be done. Had two recall items, none safety. Since work would take 4 hrs or more afford a rental car as I wasn't planning to be there so long.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/02/2018 10:27 AM

Thank you for the great review for Norm.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
CD
gravatar
Carlene D.
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Surprise!! Pleasant time getting my car serviced at a dealership!
My service writer was efficient, didnt try and upsell me on my first visit, and had my car out in no time. I have referred his name to 2 of my friends that have hyundais and they are going to use him
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/02/2018 10:30 AM

Thank you for the great review and recommendations.

We're glad we could surprise you and we really appreciate the referrals.  Thank you for choosing us and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
OL
gravatar
Odell L.
Scottsdale, AZ
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Norm did a great job
Excellent customer service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 04/02/2018 10:29 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
BB
gravatar
Barbara B.
Chandler, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Very satisfied with the service
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/30/2018 03:57 PM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
AJ
gravatar
Allen J.
Scottsdale, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department
Did a good job - in and out quickly.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/30/2018 10:15 AM

Thank you for the 5-star review.

We are glad you enjoyed our Car Care Express service and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
NP
gravatar
Nancy P.
Phoenix, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Tremendous
Absolutely the best service!! Norm was amazing!!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/28/2018 04:59 PM

Thank you for the fantastic review and recommendation for Norm.

Multiple Hyundais and Genesis vehicles, it has been our absolute pleasure to be your dealer and we look forward to being here for you for many more years and miles to come.

Thank you for the great post!

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
WS
gravatar
Wendy S.
Phoenix, AZ
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Norm always takes care of me.
I will continue bringing my car here- thanks to Norm
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/27/2018 07:56 AM

Thank you for the excellent review and post on Google+.

Multiple Hyundais now, it has been our pleasure to be your dealership and we look forward to serving you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
SJ
gravatar
Sidney J.
Scottsdale, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service.
Good service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/26/2018 08:14 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
AS
gravatar
Ana S.
Cave Creek, AZ
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent
Very professional, service was done on time.

Thank you,
A. S.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/26/2018 08:15 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.