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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

RS
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Robert S.
Scottsdale, AZ
2012 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dropped in without an appointment
No issues! Great experience again!!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/25/2017 11:04 AM

Thank you for the wonderful review.

Even on a surprise visit, it is always a pleasure to see you and your beautiful Veracruz.  We're here to help keep you going and if a GV80 is in your future, we'll be here for that one too.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DN
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David N.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Delivers on their promise
Prompt service, excellent people, fine facility, excellent work.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/25/2017 11:28 AM

Thank you for the excellent review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DA
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David A.
Mesa, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent experience
Everyone was pleasant, the work was completed on time, and our service rep even helped me finding a coupon. We have had consistently excellent service, and are on our 3rd new Hyundai as we have been very happy with the quality of the cars.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/25/2017 11:38 AM

Thank you for the wonderful review. 

It is always nice to hear these comments from our repeat Hyundai owners.  We are glad you enjoy our service and we look forward to serving you for many more years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SE
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Susan E.
Scottsdale, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Regular maintenance
Norm was great!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/24/2017 11:58 AM

Thank you for the excellent review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Service was excellent.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/24/2017 11:07 AM

Thank you for the excellent review.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MS
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Michael S.
Scottsdale, AZ
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Timely and courteous
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/21/2017 09:05 AM

Thank you for the great review.

We are happy to be your dealership and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
PW
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Pamela W.
Phoenix, AZ
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I am proud to have a service done on my Hyndai
Everything was done great
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/19/2017 04:27 PM

Thank you for the wonderful review.

We are proud to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MB
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Melissa B.
Scottsdale, AZ
2004 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is Outstanding
This service department is so great, I just bought ANOTHER Hyundai!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/19/2017 04:44 PM

Thank you for the 5-star review.

We are happy to be your family's dealer for all of your many Hyundais.  What a testament to longevity that you waited to replace your 2004 with a 2018 - and have kept your 2004 to give on to family as it is still going strong.  We look forward to being here for you for the next 14 years as well, 2032, here we come!

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
SA
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Shane A.
Scottsdale, AZ
2014 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Norm Saved The Day!
It took a few times of calling to get my service appointment scheduled but once I arrived Norm was a pleasure to work with and very helpful. The service was completed well before the time promised.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/19/2017 04:24 PM

Thank you for the positive review and recommendation for Norm Rosen your advisor.

We are happy to be your dealership and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
VO
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Valerie O.
Scottsdale, AZ
2011 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very coutesous people. nice watiing room
had an oil change & car came back with cracked windshield
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/18/2017 09:24 AM

We are certainly sorry your windshield cracked.

Most often this would be a rock chip from driving really anywhere in our area.  Perhaps there was extra strain on the chip while the car was on the service rack, perhaps the cool water from our car wash aggravated it. 

We'll help you coordinate with your insurance for replacement and again, we're very sorry this happened during your visit here.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NP
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Nancy P.
Phoenix, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service Experience
The best service experience from start to finish. Thank you to Michael Southern and Norm who answer all of my questions and concerns and ensure quality service of my vehicle.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/17/2017 12:48 PM

Thank you for the wondeful review.

We are happy to be your Hyundai and Genesis dealer and we look forward to serving you for many more years, miles and vehicles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
DS
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Danielle S.
Phoenix, AZ
2013 Hyundai Genesis Co
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Multi check for a reason
Disappointed
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/18/2017 09:13 AM

Thank you for your response.

Dead batteries never happen at a good time and certianly so soon after service it is a disappointment.  When we tested the battery it passed, sometimes they do act like lightbulbs and work right up until they don't.  If we had any inclination there was an issue with your battery we would have been happy to sell you one during your visit.

We will continue to check your battery each time your in for service and we'll hope to catch it next time before it leaves you stranded.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
IK
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Ira K.
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
work done as required in prompt fashion
excellent
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/17/2017 12:49 PM

Thank you for the excellent review and post to Google+.

We are very happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
xxxxx
xxxxx
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/17/2017 12:48 PM

Thank you for the 5-star review.

xxxxx
xxxxx

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MS
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Murray S.
Scottsdale, AZ
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great job
did things quickly and no charge for recall items
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/13/2017 10:59 AM

Thank you for the great review.

We are happy to be your Hyundia dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Excellent service & results
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/13/2017 10:58 AM

Thank you for the excellent review.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Fountain Hills, AZ
2016 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Rating
Good service and nice people
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/07/2017 02:54 PM

Thank you for the positive review and praise for our service and people.

We look forward to seeing you and your GT again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Professional and timely.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/07/2017 02:53 PM

Thank you for the great review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
VC
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Valerie C.
Chandler, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job again
Norm andMike always take great care of me. They are the reason that I drive from Chandler to North Scottsdale for all my service. Great job you guys!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/05/2017 09:50 AM

Thank you for the wonderful review and recommendation here and on Facebook.

It is truly our pleasure to be your Hyundai dealer and when you're here, you're like family.  Enjoy your summer and we'll see you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Cave Creek, AZ
2015 Hyundai Genesis
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice waiting area.
Service was okay, not great.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/05/2017 11:38 AM

Thank you for your feedback.

We strive for great, sometimes we have to settle for ok.  We are glad you like our waiting area and we hope we do better by you next visit.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
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