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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

AS
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Andrea S.
Phoenix, AZ
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service as always!
I brought my car in for an oil change. Norm Rosen is our customer service guy and as always, he greeted me by name and with a smile. The service was quick and efficient. The experience was very pleasant.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/20/2017 04:24 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JB
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Jane B.
Scottsdale, AZ
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Everything was fine
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/20/2017 12:12 PM

Thank you for the fine review.

We are glad to be your Hyundai dealer and we look forward to seeing you and your GT again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JG
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Joseph G.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great and fast efficient service for my G-80 Genesis!
Thanks to everyone from Mr. Southern, the service manager, to Norm, my service writer and to all the techs that helped get my car thought the 30 K service. It's always a pleasure to come in for maintenance on my car, whether regular service or a special need. Thanks to everyone who made this possible!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/20/2017 10:37 AM

Thank you for the wonderful review and praise for our entire team both here and on Yelp! 

It is our pleasure to be your Genesis dealer and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BF
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Bianka F.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome
I was very satisfied with my services. Norm was wonderful and very helpful when I had questions about my car.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/20/2017 09:01 AM

Thank you for the awesome review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
MS
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MELVIN S.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
My review
Very comfortable atmosphere
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/19/2017 02:27 PM

Thank you for the great review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JK
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June K.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Yes
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/19/2017 11:33 AM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NV
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Nelu V.
Cave Creek, AZ
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/18/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Please, see my comments.
Please see my comments.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/19/2017 08:02 AM

Thank you for the positive review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CS
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CAROLGARY S.
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people and pleasant seating in waiting room.
Great people and pleasant seating.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/16/2017 08:21 AM

Thank you for the great review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
NT
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Nagel T.
Scottsdale, AZ
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sales & Service has been a great.
Service advisors go out of there way to help make it a great experiance. Working with fleet mgr. Russ Boettcher has been great too.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/15/2017 07:55 AM

Thank you for the recommendation for sales and service.

We are happy to be your dealership and we look forward to serving you for many years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Fountain Hills, AZ
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Earnhardt Hyundai
Earnhardt Hyundai always does the maintenance of my car excellently and in a very timely manner.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/14/2017 01:25 PM

Thank you for the excellent review.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JH
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Jeff H.
Scottsdale, AZ
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Thank you
Battery died and needed it fixed in a hurry...you guys are awesome! Thank you...
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/14/2017 08:22 AM

Thank you for the awesome review.

Dead batteries always seem to happen at the worst time.  We're glad we were able to get you in and out and back to your life quickly.  Thank you for choosing us and we look forward to seeing you again under less dire circumstances.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CR
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Christopher R.
Phoenix, AZ
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Happy at EHNS
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/13/2017 12:34 PM

Thank you for the great review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Cave Creek, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
n/a
n/a
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/12/2017 05:06 PM

Thank you for the 5-star review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JK
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Joel K.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recent service for a warranty recal
Very good
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/12/2017 07:57 AM

Thank you for the 5-star review.

We are happy to be your dealership and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LS
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Lisa S.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great as always
Mike Southern & the entire service staff were terrific as awlays.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/09/2017 01:52 PM

Thank you for the wonderful review.

We are very happy to be your family's Hyundai dealer for these many years, miles, and Hyundais. 

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2016 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2017
verified customerVerified Customer
Category: Service
Re review
Amazing customer service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/09/2017
Service Type: Maintenance
Category: Service
.
.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/10/2017 09:49 AM

We are very sorry to learn you feel this way about your recent experience. 

It is our goal to make sure every customer receives the best possible service. I've reached out to you privately to get additional feedback, and I can assure you we’ll do everything we can to resolve the matter.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
WE
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WILLIAM E.
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful Service Department
I wouldn't take my car anywhere else but Hyundai North Scottsdale.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/09/2017 09:15 AM

Thank you for the wonderful review and recommendation.

It is our pleasure to be your Hybrid dealer and we look forward to serving you for all the years and miles to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
JH
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James H.
Scottsdale, AZ
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Norm Rosen is customer oriented
Norm Rosen is customer oriented
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/06/2017 04:32 PM

Thank you for the 5-star review and recommendation for Norm Rosen your advisor.

We are happy to be your Genesis dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
CD
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Craig D.
Scottsdale, AZ
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people
Its close and easy to get to
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/05/2017 02:01 PM

Thank you for the great review and recommendation.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
JA
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Joseph A.
Phoenix, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast friendly experience
The service team did great. Got me in and out in a quick turnaround Highly recommend
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/05/2017 09:55 AM

Thank you for the great review.

We appreciate the recommendation and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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